Gillman Subaru

I submitted my app online over a week ago, and never got any information from Ms. Zaldivar on it. Trying to buy a mini van for my family. Unprofessional.

Great customer service I really appreciate it, I'll be back to pick up the #FordFusionSE16 really nice car #TeamCapricorn #TeamGillmanSubaru

I leased a 2015 Crosstrek from Jana in November last year. I was at the dealership few days ago, for the first oil change and Jana offered me a 2016 brand new Forester for the same monthly payments, with no money out of pocket. I didn't think this was possible. I was extremely happy when I saw the new lease contract showing the exact same note for a bigger, newer car. I'm very happy with their service and would definitely recommend Jana for helping with the purchase. Very professional and honest.

I have a 2001 Subaru Outback with 170K miles on it. It is a great car but of an age that you think about trading it in versus spending $ on maintenance. Last year I went in because of some issues and opted to have the work done. This year a few more issues but again opted to have the work done. Both times the Service Dept. was amazing. Between both visits I spent some $, but so worth it! They valued my business and took care of several small things at no charge and got Subaru to cover some others under warranty that I did not expect. Everything was done as agreed and the car was ready when they saud it would be. I've also had two follow-up calls to make sure everything was fine. Very impressive. When it does come time to trade in my beloved Outback, I will buy from Gillmans. Of course I expect to get another 100K miles on my 2001, so it won't be for awhile. :-) w-up

I recently went to Gillman Subaru to test drive a 2015 WRX. Once there i was met with a nice sales associate Zia. We test drove the car and then talked back and forth about price. I wasn't looking to buy but the offer was good and i went for it anyways. There was some small discrepancy with the finance but Elil Ramirez the GM went above and beyond to rectify the problem. Overall it was a good experience.

Car was not available as I was led to believe, after my first visit and request.. No explanation of basic operations how to open trunk, cruise control location and operation, how to open gas tank,.... Was handed a large 2 volume manual. Financial person never made eye contact. Never explained options available. Never asked my finance plans. Did not appreciate my questions Was not informed about mileage on auto in advance of final sale Second visit took over 5 tiring hours Do not feel this is a safe ,honest,friendly dealership for a single woman. I love my Subaru ,just wish I had selected another dealership

I emailed to make sure a certain used vehicle was still available. A sales man emailed me back saying yes and wanted to set up an appointment a few hours later to test drive. I called to make sure before I drove an hour to look at it and finally was told after really pushing it sold already but to come look at what else they had......horrible business practice!

I went into the dealership (Gillman Subaru Southwest) on 10/21/2015 to test drive and purchase a certified preowned 2015 WRX. I had my own financing and a check for the amount of the vehicle. While there I was told the dealership (through Subaru) could get me a better offer on my financing and was asked if I would let them try. I agreed and they came back with a better offer on financing. Everything seemed good at this point. Everything agreed, paperwork signed, $2000 down payment and drove away in my new car believing that the deal was finalized. 5 days before my first payment was due, I called the dealership as I had not received any paperwork from the bank. I was told that the original deal had fallen through and that I would require a new finance deal! I asked why had this not been brought to my attention sooner and why did I have to contact them about it. I feel that I should have been informed of this as soon as the dealership knew about it! I should not have had to contact the dealership to find out this information. In speaking to the General Manager I was told that they would need to take the car back if they couldn't obtain a new financing deal. I was devastated at the thought of losing the car and it caused me a lot stress and anxiety as I would be without transport. At every step to this point I was the one who had to make contact. I was PROMISED multiple times that they would call me and give me an update on the situation. These phone calls never came and I had to call them every time! This in itself is an example of terrible customer service. I went back into the dealership as they had a new finance offer for me. It was at a higher interest rate at an extra $50/month over the original agreement that had been signed by both parties. I later found out that I also had a further 20 hits on my credit report!! I agreed to the new offer and they washed my car and let me pick out a free accessory for the trouble they had caused. At this point everything seemed to have been worked out... Again, about 8 days before my first payment was due I had still not received any paperwork for the loan. I called the dealership and was told that they would get back to me. This call never came, I had to call them again to find out what was happening. I was told that there had been some mix-up in their accounts department and that the finance deal had not been issued to the bank. They were very vague and I was told that the person handling it wasn't available at the moment and that they would call me when they were free. I never received a call back! I decided to call the bank and they had no record of me, my SSN or the VIN number of the vehicle. I called the dealership and was told that they were taking care of it and that I should have the paperwork within a week. One week later and I still have no paperwork and the bank still have no record of me. I was told several times that Gillman would respond to my queries in a timely manner and that I would be contacted. This did not happen once! I had to call Gillman every time. This is the worst experience I have ever had in buying a car, in fact it is the worst experience I've had in buying anything! The level of customer service is atrocious and out right shocking. The fact that I have had to make contact every time to find out what is happening is beyond ridiculous! Steer clear at all costs!

I went into the dealership (Gillman Subaru Southwest) on 10/21/2015 to test drive and purchase a certified preowned 2015 WRX. I had my own financing and a check for the amount of the vehicle. While there I was told the dealership (through Subaru) could get me a better offer on my financing and was asked if I would let them try. I agreed and they came back with a better offer on financing. Everything seemed good at this point. Everything agreed, paperwork signed, $2000 down payment and drove away in my new car believing that the deal was finalized. 5 days before my first payment was due, I called the dealership as I had not received any paperwork from the bank. I was told that the original deal had fallen through and that I would require a new finance deal! I asked why had this not been brought to my attention sooner and why did I have to contact them about it. I feel that I should have been informed of this as soon as the dealership knew about it! I should not have had to contact the dealership to find out this information. In speaking to the General Manager I was told that they would need to take the car back if they couldn't obtain a new financing deal. I was devastated at the thought of losing the car and it caused me a lot stress and anxiety as I would be without transport. At every step to this point I was the one who had to make contact. I was PROMISED multiple times that they would call me and give me an update on the situation. These phone calls never came and I had to call them every time! This in itself is an example of terrible customer service. I went back into the dealership as they had a new finance offer for me. It was at a higher interest rate at an extra $50/month over the original agreement that had been signed by both parties. I later found out that I also had a further 20 hits on my credit report!! I agreed to the new offer and they washed my car and let me pick out a free accessory for the trouble they had caused. At this point everything seemed to have been worked out... Again, about 8 days before my first payment was due I had still not received any paperwork for the loan. I called the dealership and was told that they would get back to me. This call never came, I had to call them again to find out what was happening. I was told that there had been some mix-up in their accounts department and that the finance deal had not been issued to the bank. They were very vague and I was told that the person handling it wasn't available at the moment and that they would call me when they were free. I never received a call back! I decided to call the bank and they had no record of me, my SSN or the VIN number of the vehicle. I called the dealership and was told that they were taking care of it and that I should have the paperwork within a week. One week later and I still have no paperwork and the bank still have no record of me. I was told several times that Gillman would respond to my queries in a timely manner and that I would be contacted. This did not happen once! I had to call Gillman every time. This is the worst experience I have ever had in buying a car, in fact it is the worst experience I've had in buying anything! The level of customer service is atrocious and out right shocking. The fact that I have had to make contact every time to find out what is happening is beyond ridiculous!

I worked with James Rutledge in the Internet Sales department in purchasing a Subaru WRX Limited. Unfortunately, they did not have any Limited's available and weren't scheduled to have any for another month; only one dealership within several hundred miles of Houston had any Limited's on the lot at the time. I ultimately purchased from another dealer. James was absolutely professional and patient through the entire process. While I wasn't able to purchase the vehicle I wanted at Gillman Subaru of Houston Southwest, it will be my dealership of choice when I am next in the market for a Subaru. Excellent customer service.