Reviews
Oil Changes
Getting an oil change today, its not major work but they do a good job here and they have low prices. Today is the 3rd time so I figured to leave a review.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Service advisors
Service advisors are very friendly and they know their stuff. The wait time wasnt bad either so thats good. I prefer to take my car to the subaru dealership versus other places because they know the cars in and out.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
No bad sales tactics
I just wanted to say that the sales people here did not use crazy typical tactics like other car dealerships in town, they were honest and they did not push / over pressure me to buy the car. They also know their inventory which is nice to see.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
(Client x Satisfaction-1) + Product Sell = Profit
I was interested on a vehicle that cost more than my budget. I made the contact with the dealer or employee. When I get to the shop I was noticed that the car was sold. It did not make me feel bad so far and the dealer give me a list of cars to see if I am interested and went to see another client. So I quickly realize that it doesn't matter your interest unless you are ready to buy (I would say pay it for, cash the better). So as an European, I just can advise all the clients, do not fill bad to leave the shop if you are insatisfied. Don't lose your time It's your money.
- Customer service 3.0
- Buying process —
- Quality of repair —
- Overall facilities 5.0
- Overall experience 3.0
- Does recommend this dealer
- Shopped for a used car
- Did not make a purchase
Underhanded Business Practices
I was looking for a used car and found one I thought sounded good. I scheduled a test drive with the dealership and called to confirm the day of the appointment. I spoke with Matt who informed me that he already sold the car I was looking to buy and would I like to see some other, more expensive cars... I know it's industry practice to sell a vehicle to the first person offering to buy the car, but what made me so angry was the fact that that particular car remained on cars.com for MONTHS after it allegedly sold. I really felt like Matt was using a fake ad to lure customers into the dealership where he might sell something in a different price bracket. I will not buy from this dealership because I feel they (or their employees) use underhanded business practices.
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
I am sorry to hear about your experience, we always strive to have every customer leave happy. Please feel free to contact me so that we can discuss this matter further. gillmanreviews@gmail.com
Breaking the mold!
I have been a Hyundai owner for almost 15 years. This time, I decided to buy a new Subaru at another dealership and had a terrible experience- they were pushy, aggressive, sneaky about pricing and available stock....the list goes on and on- everything we ALL hate about buying cars. I was so unhappy with that purchase that I almost went and traded in my 2015 Subaru for a used Hyundai and was going to swear of Subaru as a brand all together when I met the Gillman team. They are wonderful. Kind and patient, flexible and forthcoming. My salesman Mo should be promoted through Subaru to train ALL the salesmen on what REAL customer interaction should look like. It was wonderful- I have never looked forward to returning to a dealership for maintenance but the people here are REAL people and friendly and they know they trade and products well and make it not only a survivable experience, but an enjoyable one as well. I can not stop talking about my car, and my new go-to dealership! I am a Subaru customer from now on, all thanks to the folks at Gillman. It's true what the commercial says- Gillman... it's the (only) way to go!! Thank you SO SO SO much!! If anyone is looking for a new car, do yourself a favor and don't buy ANYTHING until you talk to Mo at Gillman Subaru. They are the best, and he is the best of the best! It will change all your preconceptions about car buying, I promise!!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Great Honest Service
James Rutledge Was a fantastic salesman who gave us an honest and fair deal. Wally is also great and honest. We bought two foresters from them.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Great experience on 2014 Subaru Forrester 2.5i Ltd
Assisted in drive test. Knowledgeable about vehicle. Explained vehicle features / operation before and after purchase. Transferred desired vehicle from another location to satisfy color preference. Price setting transparent and paineless. Highly recommended.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
I went into the Gillman Subaru dealership shopping for a...
I went into the Gillman Subaru dealership shopping for a BRZ. As soon as I walked into their lot i was greeted by Parker. He is a very friendly sales rep and is not pushy at all. By all means, he is not lazy, he is actually right on the ball with the paperwork/descriptions/process of purchases/and following up. He made himself available and was there when I needed him. He did not try to over-sell me anything that I dont need but he did made me aware of the additional options. He looks into your eyes when he speaks which communicates to me that he is sincere and he is upfront. From the minute I walked into the dealership and was greeted by him, I had bought a BRZ in about 25 hrs. Literally, Parker and his sales Manager Jon worked both really hard and got me a good deal on my trade in and then worked harder with the finance department and got me a great rate with my credit score. Parker did not tell me to write this review but I am doing this to tell the public that Gillman Subaru, Jon, and Parker are definitely great to do business with. I had a 2008 Evo X, then a 2005 Evo 8, then another 2013 Evo X, and after all that, with Parker's assistance, I now own a 2014 BRZ Limited with excellent package options. goodjob Gillman Subaru. You guys all know that switching from a Mitsubishi Evo's to a Subaru is a big switch from opposite spectrum of competing sports cars. ***thumbs up*** - johnny
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
I recently bought my second Forester and wanted to say...
I recently bought my second Forester and wanted to say the buying experience was both easy and actually enjoyable. Eric and Jennifer made were both extremely knowledgable and helpful. No pushy sales people that don't know the cars they sell. I got a good price without the negotiating hassle I was expecting. I am definitely a satisfied customer. Thanks again to Jennifer! Eric and the whole sales staff.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car