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Group 1 GMC Southwest

(1,042 reviews)
Visit Group 1 GMC Southwest
Sales hours: 9:00am to 6:00pm
Service hours: 8:00am to 5:00pm
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Sales Service
Monday 9:00am–7:00pm 7:00am–6:00pm
Tuesday 9:00am–7:00pm 7:00am–6:00pm
Wednesday 9:00am–7:00pm 7:00am–6:00pm
Thursday 9:00am–7:00pm 7:00am–6:00pm
Friday 9:00am–7:00pm 7:00am–6:00pm
Saturday 9:00am–6:00pm 8:00am–5:00pm
Sunday Closed Closed
New (832) 871-4974 (832) 871-4974
Used (832) 871-4784 (832) 871-4784
Service (832) 871-4817 (832) 871-4817

Reviews

(1,042 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Group 1 GMC Southwest from DealerRater.

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Was a joke going there, 9k service estimate for a truck a

Was a joke going there, 9k service estimate for a truck a bought less then 1 year ago from same dealership group. Never told I had a $200 service charge for a check up.. but won’t give you your keys if you don’t pay.. worse truck I have ever bought in 25 years. Had that truck repaired 5 times since bought, sad for the customer.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
Worked with:
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Dealer response

We’re sorry to hear about your experience and appreciate your feedback. We would like the opportunity to connect with you directly to better understand the situation and work toward a resolution together. Please reach out to us at your earliest convenience Margarita Pochtovaya General Manager margarita@sterlingmccallbuick.com

Great fast and professional service.

Great fast and professional service. My Salesman was very helpful and gave me good communication coming from Baton Riuge

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Hello, thank you; we appreciate your feedback! We are always more than happy to assist you if anything else comes up. Take care!

Quick to get appointment and did the work fast and very

Quick to get appointment and did the work fast and very nice waiting room to wait in

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Hi, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

Everyone was so sweet, smooth transition to getting what

Everyone was so sweet, smooth transition to getting what I wanted. Definitely would recommend them. They will work with you and help you find what you want.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Hello Carrillo, thank you; we appreciate your feedback! Please let us know if there is anything else we can do for you; we are more than happy to help!

We were helped immediately upon arrival.

We were helped immediately upon arrival. Juan Gonzales, Floyd Lopez and Wilson were Great. I always get the best service the team is always ready. Thank you for always making visiting a pleasure you guys are the best!!!!! Keep up the great work

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Hi, our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!

I absolutely LOVE my new Yukon!

I absolutely LOVE my new Yukon!! As a first time buyer from Sterling McCall, to say my expectations were exceeded is an understatement. Marcus was not only knowledgeable but wonderful to work with and took great care of us throughout the process. Thanks again to Marcus, Senad (Sales Mgr), Phillip (Finance) & the entire team for outstanding customer service!!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Hi Denise, thank you for your kind review; we are happy to pass along your comments to the team here at Sterling McCall GMC! Feel free to reach out to us if you need anything. Have a wonderful day.

Best Experience Mayra and Christian were the best on

Best Experience Mayra and Christian were the best on helping me out. Mayra was very patient when it came for me to choose the truck I really wanted, would honestly recommend this dealership to anyone

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Hi Heidi, we're happy to hear you had such a positive experience with our team! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

As a first time buyer from Sterling McCall, to say my

As a first time buyer from Sterling McCall, to say my expectations were exceeded is an understatement. Our salesman Marcus was not only knowledgeable, but took great care of us throughout the process. We were in and out of the dealership in a new vehicle in less than 4 hours. Marcus, Senad (Sales Mgr), & Phillip (Finance) were all amazing to work with and provided outstanding customer service. I highly recommend Sterling McCall for your next vehicle purchase.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Hi, we're happy you found our staff to be so supportive during your experience here at Sterling McCall GMC. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

Jansen Lim was incredible and professional from the start

Jansen Lim was incredible and professional from the start when i have contacted the dealership and answered all my question to move the process for selling me the Mazda Cx5.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Hello, we are very happy we could provide you with a positive experience! If you have any further questions, please give us a call. We're always happy to help!

It was easy to get an appointment.

It was easy to get an appointment. The work was completed fast and my vehicle was delivered to me clean.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Hello, we are very happy we could provide you with a positive experience! If you have any further questions, please give us a call. We're always happy to help!