Group 1 GMC Southwest

We recently located to Houston from Tucson. I noticed a brake light started coming on. We made an appointment w/John Ramirez. He was efficient and honest about cost of repairs. I felt I was kept in the loop during the process. Though the repairs were expensive I appreciated John’s honesty. The repairs were completed and my spouse and I are happy w/the repairs and service we received.

If you would like to get ripped off this is the place for you! Started my deal with a purchase price of $56,455 with no purchase allowance of $2500 as said online subtracted, then $695 for resistall plus $1495 for pro package then $2995 for lifetime clear bra ($5185 for useless dealer add ons) for a total $61649 for a truck that has a MSRP of $56,455 that should have been discounted to $53995 oh it get way worse if that wasn’t a complete rip off to begin with. My 2016 corvette that has a rough trade in value of $43500 and a average trade in value of 45400 they offered me $37500 so at bare minimum lowballed me $6000!!! invoice pricing to purchase price is another approximate $10,000, so now we are at $16,000 but wait there is more let’s not forget about dealer hold back of approximately $1600 so $20,100 dealer profit is the best this dealership could do! After wasting 4 1/2 hours of my time. The manger told me that he wished me the best of luck. Probably thinking he could call me back, nope number was immediately blocked. What a complete rip off! Stay Away! Stay far far away! I have never in my life felt so insulted and disrespected. I know a thing or two about buying vehicles, just think what would happen if they knew you knew nothing and you trusted these crooks!

Worst dealership ever. Vehicle was sold out from underneath me. Vehicle was on hold and with a loan. Do not do business with this dealership.

Romon Zapata was a very professional service advisor. He made me feel good about the work I had done. He got my service done quickly and complete.

The service to my vehicle was professional, courteous, timely and my vehicle was cleaned despite a storm was on the way. Initially, I was considering waiting for another day to complete the work, but I am pleased to get it done in a timely manner!

Great looking forward, to service in the future, friendly and come in early, handle my truck with care. The waiting room is clean the restroom or too.

I bought a vehicle from this dealership back in March on a Saturday 2 days later I took it back to their service department because the vehicle was said to have a 172 point check pre certified vehicle however it had issues with the starter and the transmission. So I took the vehicle back to the dealership on following Monday I spoke to the GM on Wednesday he then told me he would be gone on Friday I figured he would be out one day but apparently it was a whole week. During that time I spoke with the service manager the sales manager the sales clerk everyone giving us a run around saying that there was nothing wrong with the transmission . It got to the point where no one was returning our calls . We then figured out other routes to get in contact with someone. They would promise to call us back and would not call us back. I started asking them who was there GM's boss no one would want to give us answers or what was the telephone number to the GM's supervisor ,everyone said they did not know. I had to call another Sterling McCall dealership who gave me their HR department who she gave me the name of the owner of Sterling McCall ,who is over the GM there at the Buick GMC location. After speaking with him ironically I got a return call from the GM about 20 minutes later. He wasn't apologetic his main concern is that he had advise me that he was going to be out of town on vacation while on speakerphone he says "didn't I tell you I was going to be on vacation for a week" .I'm sure he had other people in there with him that just angered me even more because here I am just bought a vehicle and gave a half of the amount of what the car was worth as down payment and you're concern is that you were on vacation. Still not admitting that the truck had transmission issues they continue to refuse to admit that the transmission was going out. Even though when you shift backwards it kicked in gear. Finally my husband insisted for them to look into it again and I get a call from the service manager saying oh by the way you're right there is transmission issues going on with this vehicle let us know what to do and this is two weeks later at that moment we just decided because of how rude the GM was the inappropriateness and unprofessional manner we just wanted our money back... But just to tell you how unprofessional the GM manager was when I arrivedbto pick up my check of my down payment. The GMb didn't even have enough guts to come out and hand me the check he actually sent someone else out to tell me that he stepped away from his desk. As I heard him tell the salesperson to say that to me... Even though I just had spoken to him 10 minutes prior letting him know I was on my way. And never once did he apologized and say sorry for the inconvenience but get this when we get ready to leave out the door the salesperson who handed me my check actually asked if he could do business and provide us with a different ruck ....Are you kidding me?? Really?? And two days later after receiving my check I see the truck back on their system for sale transmission has not been fixed. SMH These guys are buzzards to say the least yes buzzards!!!! they don't care about you take your money and spend it somewhere else... And these weird automatic responses that they're giving for each one of the.reviews is insulting because honestly they don't mean a word that they're saying. I think the GM should be the example for their employees in business sense the apples does not fall far from the tree their sales managers service managers all work the same way he doesn't care he's arrogant so take your money to someone else .

Best experience in a dealership service department, nice people , fastest service and cleanliness of the repairs needed! The entire dealership is really nice , new and clean.

Defiantly do not recommend the service department. They could care less about Customer Service. Had a very bad experience with John Ramiez, Ramon and the service manager Alvin. When I asked Alvin who his boss was, he told me I didn't need to talk to him because he would only direct me back to him. Then he claimed he didn't know his number. How do you not know your bosses contact number. I purchased my car 2 years ago from this dealership and had no issues with the sales department.

I made the unfortunate mistake of purchasing here. The purchase process honestly wasn’t too bad, but it’s the service after the sale that is beyond regretful. Long story short, I purchased a brand new car and had all sorts of issues. The service department was decent but the GM is something is a shiesty MF. He sang a good song about wanting to help and then offered for us to eat $10k to trade in a car less than 30 days old and offered about $50 off a new one for our troubles. 1 year later I’m having another problem and they refuse to look at the vehicle. I’ll never spend a dime on a GM, Sterling McCall, or any other Group 1 dealership again.