Group 1 GMC Southwest

Things seem to get done well. My service coordinator, John Ramirez, is very thorough. He has always been helpful in answering questions. I've always had a decent experience.

Didn’t recommend that place at all , they don’t care about their costumers. They don’t call to give you any updates about your vehicle! Bad costumer service and they lie about any information they put down in the paper .

As long time sterling McCall customer I expect great service and once again the staff delivered. They are friendly, informative, and helpful. It was an easy purchase decision. The financing is competitive and its a great car too.

I have been a loyal customer for over 12 years , the service was excellent and exceptional till my last visit to the service department, the advisors are rude and unprofessional, I’m very disappointed, probably never come back!

Their management skills sucks! Got an offer from Buick to buy my car, I sold it but I regret it because they are unprofessional, uncoordinated, lack communication skill, and don’t have interest of their customers. As you step into their office, get ready for lies. Don’t ever trade your car there, they will mess up your credit. They needed to send check to the bank that is financing my car loan and they lied they sent three checks. They never did for over seven weeks after I have sold my car to Buick. Don’t ever believe what is coming from them, they don’t call back, they don’t reply to mails. Do not do business with them

If I can give 0 stars I would. Amy needs to be fired for being unprofessional and telling lies. Amy called me with an offer to buy my car and I agreed to sel my 2019 Buick Enclave. And it’s been over a month and my car has not been paid off and I already have late fees for a car I sold over a month ago . I keep calling and I keep getting different stories first they sent out a check and they voided that check and sent another and oh they haven’t sent it or they just sent it. This is the worst place to buy or trade your car they are very unprofessional and they tell Lies and find every way to cheat and humiliate you. Terrible place

Sterling McCall GMC First let me preface to say, I am that guy who typical won’t raise cane, if the service isn’t first rate. I am quite adamant in regards to tipping at the least, 20% minimum even if services in a restaurant isn’t good. I understand people have to make a living and I respect that. Now Sterling McCall GMC, southwest freeway Houston. I receiving an email from Sterling McCall, about my 30,000 miles schedule maintenance service, I initiated the service appointment using the application link provided from the GMC dealers website. The system ask a few questions, but pretty much identifies my vehicle because of two previous scheduled services done with Sterling McCall GMC. During scheduling of the service through the site, the services involved in the scheduled maintenance are listed as to what services will be performed in detail. The schedule service cost was $689.00, which by looking at the list seemed fine. One of the services that stuck out to me was the replacement of my fuel filter, clearly stated on the list. Appointment was set and confirm through the site, for the next morning 9/8/21. Arrived 9/9/21 at 7:30am, and after checking in with the service advisor, I grabbed a cup of coffee. Started watching the news when another gentleman approached me. He has my work order in his hand, and begins to tell me what according to him, the previous advisor, neglected to tell me. The repair to the fuel filter was an additional $199.00, which now increases the total bill to $930.00 including tax. To prove it, he produces a pamphlet the shows the list of services for 30,000 miles service. The fuel filter is not listed but on a price list under additional services, is the fuel filter replacement cost of $199.00. Initially I thought, maybe I read it wrong on the electronic platform and I said, ok. After he walk away I thought maybe I should revisit the “Sterling McCall GMC maintenance scheduling site”, to verify if I read it wrong and voila!, there it is, clear as day. So I screen shot the pages detailing the electronic scheduling, (which is how my truck and I are identified at checkin.) I go to the second advisor to relay this great information. He looks at me and flat out says, what you are looking at, is wrong. He didn’t even attempt to review what I was presenting to him. A little taken back, I said, so this system of maintenance scheduling, list of services, and prices for services on your electronic platform is wrong. He said “yep” that is wrong, this is the cost for fuel filter replacement, $199.00. I ask to speak to the service advisor manager and he says “I am the service advisor manager.” I then ask where is the owner and he says there is no owner, and it is my final decision. I say this looks like a bait and switch. I was brought to your establishment through email contact. The prices quoted through your system is now invalid with no indication, other than a pamphlet you are handing me. No information on your platform to alert or prepare your customer of the change. “Mr Service Manager”, (to protect his identity), says if you don’t like it and you feel I am dishonest, I don’t want to do business with you, and I don’t want your truck here. Shocked, “I said, I came here get my maintenance at a certified GMC Dealership. I need my 30,000 services performed. Again he says, I will turn your car around and give you your keys, and you can take your truck somewhere else. This is what is being charged take it, or leave it. There is no exaggeration of the interaction that unfolded! I needed my truck serviced, and with that comment, I left it at that. With the evidence of this interaction, both electronic and printed to be explored by others within the GMC system. Sure $199.00 isn’t that big of a deal, but how this unfolded, is evidently how this culture is perpetuated there and should be addressed. I walked out, remove myself from what could have been a heated exchange. Went and sat down in the waiting room, and waited for my trucks scheduled maintenance service to be completed. I still can’t wrap my head around what occurred. Thank goodness I have resolved never to find myself near that place ever again, well maybe for some coffee, should I be accidentally stranded.

Floyd, KC, Jonathan and the whole gang provided outstanding service for the purchase of my new car. From communication to transportation to their customer service- it was all TOP NOTCH!

Worst dealership to deal with. Almost purchased a truck but they wanted to give me less than half of my trade in value. Walked out... will never do business with them.

Immediate service that resulted in fixing my vehicle.All the parts that were needed were in stock,so I got same day service! My service technician was very knowledgeable about my make & model.