Group 1 GMC Southwest

Excellent service the day I took my car to be serviced .

Ramon had great customer service and he kept me updated on my truck . He also let me know when I had to wait for the parts to come in.

went for service and everything was great 👍, Ramon Zapata was very professional........ ........ . . . . . . . . . . . . .

Very friendly and professional service. Travis kept me informed and helped expedite the transmission that was running late due to the factory. Alway great service at Sterling McCall.

I was in by appointment for routine service maintenance and all went well. Nice clean truck delivered to the curb ready to go with no issues. Great bunch in the Service Department.

I’ve waited two weeks to post this review in hopes that the dealership would make my purchase experience right. On 12/04 I drove in from Austin to pickup a vehicle that was deemed by the pre owned sales manager, “ready to pickup”, 2 days earlier. Upon arrival at 9am I found the vehicle on the shop lift with a “waiting on parts” status. I was not able to drive the vehicle the entirety of the day. I got no updates the entire day unless I specifically asked for them. Upon 6pm when the vehicle was ready I was informed the rear tires were bad and they were not able to get the tires in. They offered to send me a check next day. I drove home on unsafe tires in heavy downpour conditions, with a rear end vibration I can’t even find the words to describe. The tires were below 2/32nds( less than what’s required by state law to be deemed legal). Upon asking the preowned sales manager everyday for 3 weeks,I finally received my check yesterday, 12/20. And it was the wrong amount… On top of this all; 4 wheels were damaged and had to be repaired, there were several dents on the passenger door that were deemed “not that serious”, the rear shocks were leaking, the vehicle was sold with one key so I had to get another, multiple plastic pieces on the interior were broken or missing. There was no owners manual. Alot of this is nitpicking but the cost of all this adds up to roughly $1600. On a vehicle that still has temporary tags. If you want a dealership that takes care of their customers in hopes that you buy everyone of your vehicles from them, go somewhere else. If you want a sleezy dealership that doesn’t repair their vehicles right in order to get the most money possible, you’re in luck.

Beware - deceptive sales pricing. I drove from Pasadena to Sterling McCall GMC on the other side of Houston to test drive a truck. The listed price which I include here is on their website. When I arrive to test drive the vehicle I ask the sales price and the sales person tells me $76,000 ... $20,000 more than vehicle is listed for on their website. I toss the keys back to the salesman and head straight for the sales manager. I am referred to a disclaimer on the bottom of listing saying dealer add ons and blah blah may change the price. Well they don't list any dealer add ons in their description nor mention anywhere on the listing for the vehicle that they put an aftermarket lift. From the pics I can see the tires are aftermarket so we have $2000 in tires, $2000 in rims and Ill give them $3000 for a lift Im not sure because they don't list any of the items. So $7000 in add ons and they raise the price $20,000. Hopefully some poor smuck doesn't buy this truck. The sales manager had the audacity to ask me what I would give him for the truck and i said $56K what you have advertised. DECEPTIVE and still as I am about to walk out they try and shove the disclaimer in my face and any person would know the truck is lifted by the pictures .. sorry without reference and the angles nope. And the AT4 comes with a factory 2" lift so when the sales guy said "you know its lifted" and I said yeah by the factory. So before you drive to this dealer verify prices because its a dog and pony show here...I could see 5-6 difference but $20000 ... thats just false advertising to get people on the lot.

Beware - deceptive sales pricing. I drove from Pasadena to Sterling McCall GMC on the other side of Houston to test drive a truck. The listed price which I include here is on their website. When I arrive to test drive the vehicle I ask the sales price and the sales person tells me $76,000 ... $20,000 more than vehicle is listed for on their website. I toss the keys back to the salesman and head straight for the sales manager. I am referred to a disclaimer on the bottom of listing saying dealer add ons and blah blah may change the price. Well they don't list any dealer add ons in their description nor mention anywhere on the listing for the vehicle that they put an aftermarket lift. From the pics I can see the tires are aftermarket so we have $2000 in tires, $2000 in rims and Ill give them $3000 for a lift Im not sure because they don't list any of the items. So $7000 in add ons and they raise the price $20,000. Hopefully some poor smuck doesn't buy this truck. The sales manager had the audacity to ask me what I would give him for the truck and i said $56K what you have advertised. DECEPTIVE and still as I am about to walk out they try and shove the disclaimer in my face and any person would know the truck is lifted by the pictures .. sorry without reference and the angles nope. And the AT4 comes with a factory 2" lift so when the sales guy said "you know its lifted" and I said yeah by the factory. So before you drive to this dealer verify prices because its a dog and pony show here...I could see 5-6 difference but $20000 ... thats just false advertising to get people on the lot.

Great service excellent service no long wait time. Everything was none that I ask. I like that they keep you posted about your car. Thanks for the service

Brought my vehicle in for a leaking problem water leaking problem on October 13th Alyssa told me that she will contact me in reference to the problem I received one call from her. The next day the manager called and told me they will continue to look for the problem no one called me. I made several attempts to contact them no return calls. Then today which is October 19th 2021. Alicia calls me and tell me she just came from vacation and they were unable to fix or fine the problem. So I went a week without my car had to be at work so I couldn't go to work due to their negligence of my vehicle. I'm pissed to the max cuz when I get here to get my vehicle everybody brushes me off like it's nothing to them. Not only I miss work for a week without pay and was stuck in the house for a whole week due to their negligence.