Reviews
The customer service was top notch. I especially like the added maintenance video of car inspection. Aaron is the best at providing superb service. The status updates are also always appreciated.
The customer service was top notch. I especially like the added maintenance video of car inspection. Aaron is the best at providing superb service. The status updates are also always appreciated.
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- Overall experience
- 5.0
- Does not recommend this dealer
- Came in for service or repair
- Did make a purchase
Charlotte, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Group 1 GMC Southwest. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
GMC Buick Southwest Frwy is fantastic!! It is a clean and comfortable environment. But the team especially Debra Roberts and Moses were so nice and knowledgeable. Pete in finance helped me understand the buying process with kindness.
GMC Buick Southwest Frwy is fantastic!! It is a clean and comfortable environment. But the team especially Debra Roberts and Moses were so nice and knowledgeable. Pete in finance helped me understand the buying process with kindness.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Hello, we appreciate your feedback! If you have any further questions, please don't hesitate to reach out!
The SERVICE ADVISOR Ronald Quevedo was excellent. Very patient and followed up multiple times to make sure I was taken care of. He made sure my main concern was addressed. Very helpful service center. Very friendly
The SERVICE ADVISOR Ronald Quevedo was excellent. Very patient and followed up multiple times to make sure I was taken care of. He made sure my main concern was addressed. Very helpful service center. Very friendly
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Only one thing is not good, it is too long for the waiting time if you plan to wait there for the service done.
Only one thing is not good, it is too long for the waiting time if you plan to wait there for the service done.
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- Overall experience
- 4.0
- Does recommend this dealer
- Came in for service or repair
Good service good work great attention to customers need and knowledgeable of GMC product Thanks
Good service good work great attention to customers need and knowledgeable of GMC product Thanks
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.
A simple oil change took 2 1/2 hours to do. I had to ask what was going on. The service technician just left me waiting. Not good at all.
A simple oil change took 2 1/2 hours to do. I had to ask what was going on. The service technician just left me waiting. Not good at all.
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- Overall experience
- 3.0
- Does not recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you for your feedback. We sincerely apologize that we did not meet your expectations during your recent visit. This is not the level of service we strive to provide. Please know that your comments have been shared with our team, and we will use this feedback to improve our processes and ensure a better experience in the future. Margarita Pochtovaya General Manager 713 776 4605
I got in and out within 2 hours. The attendant was excellent and help me use my rewards and put my code in for my discount
I got in and out within 2 hours. The attendant was excellent and help me use my rewards and put my code in for my discount
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, we're happy you found our staff to be so supportive during your experience here at Group 1 GMC Southwest. Please let us know if there is anything else we can do for you; we are more than happy to help!
While the staff is professional and friendly, the very long service wait times are out of hand. I had an appointment for an oil change and 3 hours and 30 minutes later I was finally done.
While the staff is professional and friendly, the very long service wait times are out of hand. I had an appointment for an oil change and 3 hours and 30 minutes later I was finally done.
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- Overall experience
- 3.0
- Does not recommend this dealer
- Came in for service or repair
Thank you for taking the time to speak with us directly. We appreciate the opportunity and are confident that your concern has been addressed. Should you wish to discuss anything further, please feel free to reach out to Alex De La Pena, our Service Director, [email protected]. Margarita Pochtovaya General Manager
Group 1 GMC Southwest gave me the best deal on my car and had excellent customer service.
Group 1 GMC Southwest gave me the best deal on my car and had excellent customer service.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
Hi, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!
Very POOR Management ‼️Managers avoid speaking to the Customer directly about the concerns of their vehicle. Very Unprofessional ‼️Mr.Aaron the Service Advisor was very helpful and Professional.He listened to our concerns and kept us informed about our vehicle.
Very POOR Management ‼️Managers avoid speaking to the Customer directly about the concerns of their vehicle. Very Unprofessional ‼️Mr.Aaron the Service Advisor was very helpful and Professional.He listened to our concerns and kept us informed about our vehicle.
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- Overall experience
- 1.0
- Does not recommend this dealer
- Came in for service or repair
Thank you for your feedback. We sincerely apologize for your experience and understand your frustration regarding the lack of direct communication with management. This is not the level of service we aim to provide. We would appreciate the opportunity to address your concerns directly. Please feel free to reach out to Alex De La Peña, our Service Director, at [email protected] at your convenience. Thank you again for bringing this to our attention. Margarita Pochtovaya General Manager