River Oaks Chrysler Jeep Dodge RAM

My new jeep showed up to be picked up with the interior dirty, the mats obviously hadn't been covered for other test drives. Exterior was mostly OK. They replaced the mats but didn't bother to vacuum up the dirt under the old mats, just threw the new mats on top. The whole checkout process was painful and long in a facility not set up at all for customer creature comforts. At least 3 times I had to hunt down my salesman as he was busy doing something else. It wasn't that he didn't know that I was going to be there to pick up the jeep at an agreed upon time. The place is old, feels old and works like it's old. Not exactly encouraged to go back for service. But om the other hand the price was right and there was only a $50 "surprize" so I bought the car (which I really like) and I'm outta there.I won't be a customer again. I've bought 3 new cars in the last 14 months and the difference between those guys and these guys are night and day. Those places had customer lounges, they took you to meet the head shop guy, made like they wanted you back. Except for the owner (understandably) I didn't get that feeling from anyone else really. It was not a good car buying experience but....I still got a good car. But I'd pay more to go somewhere else next time.

Judging by the other reviews, it appears that when you’re lucky enough to deal with the right people, this place isn’t too bad. Unfortunately, this wasn’t the case for me. I had been shopping around for new Wrangler Unlimited Sahara and River Oaks had the model I was looking for. Went in to the dealership, looked around, talked to one of the internet sales people and they gave me a quote on the model I was looking at as well as valued my trade in. Two days later I emailed the internet sales department several times but didn’t get a response (getting them to respond to voice mail or email was impossible). Finally got the sales person I dealt with on the phone and put a deposit on the Jeep I wanted. I asked to have a few things done to the vehicle and said that I would pick it up the following week. This was on a Thursday. On Saturday, I went in to look at the Jeep. The salesperson walked me around and around, then back to the office, then, he left and finally came back to tell me the Jeep had been sold. Huh? Honestly, the fact the Jeep had been sold after putting a deposit down mildly annoyed me. The fact that the sales person (Will Scanlan) did NOTHING over the three days since the deposit was made reeked of blatant incompetence. If you DO decide to purchase a Jeep from here, do yourself a favor and don’t deal with this salesperson. Anyway, he said a similar Jeep was in transit and would arrive in 10 days. He also said that he would attempt to locate another similar model locally from another dealer. I accepted that and left. Did my own search and found several similar models and emailed this info to him on Monday. No response. Called and left voice message. No response. Now, by this time I would have normally told them to kiss my a** and gone elsewhere. However, they had offered the best deal so I continued to act professionally towards them even though they could care less if they sold the Jeep to me. Definitely a “hey, we are high volume, if we don’t sell it you we will sell it to someone else..” Not knowing where else to turn I reached out their general sales manager, Jim Edmund (what a tool). The conversations started out with me saying “hey Jim, I’m working really hard to buy a Jeep from you guys but so far your sales people have made it impossible. We have an agreed to deal in place but…”. At this point he cut me off and said “well, there are plenty of other dealerships around, perhaps you should go to one of them”. Surprisingly, I didn’t end the conversation there (again, trying to save some $) but I decided fairly quickly that this is the sort of guy that contributes to car salesmen having a bad reputation. Anyway, promises made about getting back to me, finding a vehicle blah blah blah. Never heard from them again. I ended up going to Texan Jeep yesterday and bought a Jeep from them. They actually beat the deal offered by River Oaks and were great to deal with. The sort of transaction where when you’re driving home in your vehicle thinking “that went well”. So, my strong advice? Go elsewhere. If you do go here, don’t deal with Will Scanlan or Jim Edmund.

On May 8, 2014 my views of buying a car were excellent. I was treated fantastically from the time I walked onto the property until I drove off in my new Jeep Wrangler. I've never been to a dealership and the owner himself ensured me that he would I would be happy when I leave. He was determine to start me on the right track of rebuilding my car buying worthiness. I will be purchasing a vehicle from River Oaks Chrysler Dodge Jeep until God calls me home. I felt comfortable like I was a part of the family at River Oaks Chrysler Dodge Jeep. I'm going to do what I have to do to refer as many customers in that direction. Thanks Very Happy and Satisfied Customer

THIS WAS THE BEST OPTION FOR ME IN BUYING A NEW VEHICLE. SALES PERSON WAS NICE AND PATIENT, I LIKED THE INTEREST RATE (BEST THAN ALL OTHER DEALERS I WENT TO! IT WENT DOWN FROM 18% TO 3.9% WITH THEM!! BECAUSE MY CREDIT IS NEW. THEY WORKED WITH ME. THE ONLY THING I DID NOT LIKE WAS THAT THEY REQUIRE ME TO PURCHASE A MECHANICAL INSURANCE FOR 1500DLS, OTHER THAN THAT, I AM HAPPY!!

This is the fifth Chrysler Town and Country Minivan that we have purchased from River Oaks Chrysler. This purchase, as the others, was made through Jim Edmund. Yves Dupiche assisted Jim and us. Both did an excellent job in meeting our needs. In all honesty, there was little "selling" involved, as we had made up our minds that we were going to buy the Minivan, and buy it from Jim at River Oaks. Our overall experience was excellent in all respects, and we are VERY HAPPY with our new Minivan.

I was searching for a 2014 Cherokee Trailhawk and found River Oaks Chrysler had one like I was searching for in transit, I called talked to Blake Helfman, he sent me information on the vehicle and I put a deposit down to secure the purchase, Blake kept me informed on the disposition of the car helped me get answers from corporate engineering on some questions I had to be able to tow it behind our motorhome, Fred Afshar called to let me know the vehicle had arrived at the dealership and set up for me to come in to complete the purchase, Fred orientated my wife and I on the vehicle (very thorough), Luke Holdorf took care of the financing and extended warranty, he was very thorough and helpful explaining everything so I fully understood. Mark MCCARY is their accessory person and he has been extremely in arranging the installation of the equipment to be able to tow our new Cherokee behind our motorhome. I would recommend this dealership to anyone interested in purchasing a vehicle.

I went to River Oaks Dealership on April 8, 2014 to purchase a used 2013 Dodge pickup. The price had already been settled on and I was traveling 3 hours from Louisiana to finish the deal. I let the salesman know I was on my way. Before I made the trip tho, I had the salesman walk around the the vehicle and describe to me any flaws on this vehicle. He assured me it was in perfect condition, nothing to report, only 3 tiny rock chips, so small you can barely see them. Once arriving at the dealership, the parking was awful. Once a person left a parking spot we were able to have a place to park. Walked inside the Pre-Owned building where 2 salesmen were sound asleep on the sofa facing you as you walk in the door. They never looked up. Several other salemen looked to see who walked in. I told them who I were looking for, they said they had not seen him for about 20 minutes. One gentleman kinda looked for him then after waiting about 5 minutes they pointed to a guy walking in the parking lot with a female, as they both were eating ice cream. Once he came inside I introduced myself and he asked if I had seen the truck. I told him no, I didn't see it anywhere. He went to get it out of the back somewhere and brought it out front. Once I walked up to the truck I immediately noticed a 2 ft scratch on the driver's door and a red scrape and a white scrape from a door, both on the passenger's side along with several other rock chips. The vehicle had not been washed or detailed. Pollen was in the bed. On top of the cab, it looked like it had been parked under a tree and junk was built up. The sales manager, Jim told me it was a used truck and that's what I get for the price. The price settled on this truck was about $32,000. I told the sales manager that I would have bought the truck if it had been as I was told and cleaned up to look worth the price! He told me he had cut the price to the bone, it's a used truck and what did I expect? He was visibly angry. I told him thank you but I was not buying the truck! This was an awful experience! I hope other customers BEWARE!

Best jeep dealer in Houston. I shopped around to all the dealers during my jeep process and Riveroaks came out like a shinung star. Best prices, very good customer service. I am very happy with the buying process at the Riveroaks.

I really enjoyed the buying and test driving experience . I would recommend buying from this dealership to anyone. Mr. Helfman goes above and beyond to ease the car buying experience!! I'm a fan for life. Excellent staff and knowledgeable!!! Can't wait to buy another car!!! Absolutely the best dealership ever!!

Yves was attentive and showed me every vehicle I was interested in and there was no pressure to buy. After my purchase, time was spent to be sure that I was comfortable with all of the electronics and other features of the vehicle.