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have no complaint about the new Audi I bought. But the sales/finance process has left me feeling extremely frustrated. When going through the finance... department, I was very clear that I didn’t want any of their add-one for the car. As much as they pushed them, I clearly said I didn’t want their additions. So when it came time to sign docs, they had still added items that I clearly said I didn’t want. By this time though, I was in a hurry because of other scheduled obligations. Even after making it known that I had to be out by a certain time, and being assured it wouldn’t be a problem. And then the icing on the cake was being told there was a $125 fee to transfer my personal license plates to the new vehicles. I thought that was excessive, so I called the county assessor the next morning, and they said that their is no such governmental fees to transfer plates. This Audi dealer is looking to rob you of every penny they can. All they have done is guaranteed I will never bring my new car back to them for service. And I will make sure that I tell everyone I can about their unscrupulous business ethics.
Hi Will Davis, thank you for taking the time to leave us your honest feedback, and for allowing us to communicate with you regarding your frustrations... and work towards a satisfactory resolution. We understand certain things could have been better communicated to you during the F and I process, and will utilize this experience moving forward to improve our guest experience. If you have further concerns or if there is anything we can do for you, please contact us at (855) 627-5368. Again, thank you for your time and feedback, and we do hope to be of assistance to you in the future.
Shout-out to Nicolas Pugal for a "well worth it" 31 hours. Nic's integrity, honesty and inclusive sales approach resulted in the purchase of my dream... vehicle. From his initial text response @10:49AM on 3/6/21 up to the handing over of the keys @5:04PM on 3/8/21, Nic provided exceptional customer service. More buyers should experience his professionalism. W2GNP!!!
Perry, we strive for 100 percent satisfaction, and it is great to see you had such a positive experience at Audi Central Houston. We're looking forwa...rd to your next visit with us!
Maurice Smart was very helpful throughout the process.
Hi Karim Karedia, thank you so much for your positive comments about Audi Central Houston!
I purchased an A7 Prestige almost exactly 1 year ago. It never worked properly. Some of the safety features would randomly turn themselves off and reboot... several times per day while driving. Repair attempts failed. A software patch was supposed to be available Q4 2020 but was never released and now they have now idea when it will be available. AudiUSA was sympathetic but useless. The service rep offered the use of a loaner car until they could effect the repairs but the manager, Kevin Lind, refused to help get the car repaired or to follow through on their promise of a loaner vehicle. He was so aggressive that a staff member later apologized to me in the elevator for this manager's behavior when he couldn't be overheard. To get a car with safety features intact, I ended up having to buy a brand new car. To be fair, Audi corporate did help subsidize some of the difference which I appreciate but I was still out of pocket just over $8,500 for the difference between the trade-in they gave me for mine and the purchase price of an identical new vehicle TTL. I strongly advise against buying an Audi and even more strongly encourage you to avoid this dealership. This is the second Audi I have owned and I will never buy another.
Hi there, we apologize for the delayed response. Thank you for taking the time to leave us this feedback. It is discouraging to learn that your experi...ence was not a positive one, but your feedback helps us improve moving forward. We hope you will consider us in the future, have a nice day.
I have owned 5 cars from Audi and very disappointed with the road hazard warranty recently. There was a nail on my side new tire and I was deny with the... road hazard warranty. What is the point of buying road hazard warranty from the dealership when I purchased my car and it will not covered the warranty? Been a loyal customers with Audi Central of Houston make me thinking of trading in my car for another better brand that will take care of me.
Tuan Ngo, we regret to hear that you had a negative experience with us, but would appreciate the chance to turn your experience around. When you have ...an opportunity, please reach out to us at (855) 627-5368 so we can try to restore your confidence in our business. Thank you again for taking the time to reach out to us, and we hope to hear from you soon.
I am not joking about a great car buying experience at Audi Central Houston on an exceptionally nice trade in Subaru Outback. The vehicle was in near new... condition and gorgeous. Valentine Alvarez in Sales and Nick Clements in the back office are a pair of consummate professionals w a great orientation of customer focus. Could not be happier w the deal, the treatment and the total experience. I highly recommend Audi Central Houston as a very pleasant and satisfying car purchase experience.
Pete Vonmandelbrot, we strive for 100 percent satisfaction, and it is great to see you had such a positive experience at Audi Central Houston. Your r...ecommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!
We bought a 2020 Q7, Eric Walsh is a cosumate professional - found us the right car at the right price and handled a seamless trade in , nice job from... start to finish!
Team Hogan, we are very happy we could provide you with a positive experience! If you're ever in need of more help, please let us know!
We turned in our Q5 lease. We passed the inspection, turned in both keys, and were assured we were all set. Then we received a bill for a missing key.... The number on the invoice had a recording asking us to call at another time. We called Audi Central Houston, the dealership that handled the return of our lease. Audi Central Houston refused to assist us in any way! The message is clear, once you turn in your Audi they don’t care about you!
Michael B. Rawski, we strive for 100 percent satisfaction, and we regret to find out that this was not the case. We have your contact info and will b...e reaching out to you today to correct this error. Thank you, Audi Central Houston
I hate to leave a negative review but I was left with no choice. I bought a Range Rover on June 26, 2020 and had my original license plate tags transfer... to the Rover. It's now been two months and five days and still have not received my tags. I spoke with Carol in title registration about 3 weeks ago and was told my tags should be getting mailed out to me asap. Well guess that was a lie. I have since called and left numerous messages and still no reply. Is it hard to reply to a voicemail? I'm confused to why Carol stated my tags are registered in Williamson County instead of Wilson County. This is becoming frustrated especially when I got pulled over driving because the tags on my car is not registered to that particular car and receive a ticket. If I would have known transferring tags would cause this much chaos then I never would have did it. I'm about to talk to a lawyer because this is ridiculous. Please I say when you are going to buy a car here please don't choose transfer tags options.
Hi Tosha Barnes, thank you for leaving us this feedback. We are disappointed to fall short of meeting your expectations. Regrettably, there have been ...extensive delays in processing paperwork at the state level due to the COVID-19 pandemic, and unfortunately, this has become a common issue the industry is facing. We would like the opportunity to address your concerns however possible. Please reach out to us directly at (855) 627-5368 when you have a chance, and we assure you we will do everything in our control to turn your experience around. Thank you, and we look forward to hearing from you.
Non existent customer service non professional start from brand specialist to manager worst experience in 25 years of buying cars in and out of s
Hi Eduart Halaga, we appreciate your honest review. We set a high standard for ourselves, so we are disappointed to hear that your experience with us ...was not a positive one. When you have an opportunity, please reach out to us at (855) 627-5368 so we can try to restore your confidence in our business. Thank you again for taking the time to reach out to us, and we hope to hear from you soon.