DO NOT waist your time
Do not waist your time making a deal over the phone, as the website says. Do not travel to this dealership. Like other 1 star reviewers have stated, they will let you believe you have made a purchase agreement over the phone, only to get there and realize the vehicle was sold to another customer. The reason being, "this is a first come first serve dealership". Regardless of the fact that you were first "making a deal over the phone", but live hours away. I do understand people say they will come and never do. however, we were on the road immediately and they knew that. To add insult to the injury, I was then told by my sales rep, "I have to work with these people (other salesmen) every day and you are just one customer and your deal will not make or break my career". My recommendation is to NOT shop here if you are coming from another city!!!!!!!!!
Thankful For Not Purchasing!
Drove 50 miles from home for a vehicle listed on website for $19k they came out with a new price of $25k tried to leave, but got suckered into a trap. The sales manager stopped us, we told him we wanted the vehicle for the website listed price TTL and payments at a set price because the vehicle needed new tires and the steering gearbox replaced and he agreed and we shook hands. We sat around for another couple of hours waiting just for the finance dept to not only sell the vehicle at higher price then agreed on, but also tell us that the payments would be $200 more than what we said we could afford. I didn't appreciate the fact that the sales manager smirked as I walked out either. I hate giving a 1 star because Joseph and Dan were extremely nice. Not keeping your word at an agreed price is bad business. Besides, on the ride home I got to thinking of all the issues you're selling that Jeep with, it wasn't even worth the $19k. It needs 4 new tires. 3 On the ground and one for the spare as the spare is a completely different and way smaller size. I priced a set from discount tire and they cost over $1300. Then during the test drive it was all over the place. The Oversteer is atrocious. Paint bubbles and chips everywhere. Bent corners on the tailgate. Tears in the seats. That Jeep is only worth about $15k at the most. You know, before or all of those hidden fees ya'll tried to get me with. 🚨 Buyer Beware of the flame red 2012 Wrangler Sport.🚨
Outstanding service and great attention to details; all while keeping my needs and wants in mind. I greatly appreciate all their hard work and attitude.
Thank you for the 5-star review! We appreciate your business.
Shopped on line for a used Explorer. Cavender had what I was looking for at a good price and a very fair price for my trade. I was met at the door by Lee Thrasher who handled the entire buying process. Lee was very courteous and knew the product very well. I've been buying vehicles for over fifty years and I think this was the first time someone listened to what I wanted and didn't just push what they had to try to make a sale. A lot of dealers could take lessons here.
Get your Ford vehicle serviced here!
Get your Ford vehicle serviced here! We are full time RVers and travel about 30000 miles a year, so we know about different levels of service at Ford dealership service centers. We called for an appointment Thursday afternoon and got one Friday morning. This is rare. I got to the shop a 1/2 hour before my appointment, and they started working on the truck right away. This is rare. The service technicians had started as mechanics in the same company a long time ago, so they were very helpful and knowledgeable. I waited in the waiting Room for about an hour and a 1/2, and they finished everything in that time period. This is rare. When I asked specific questions about the service, both service techs knew exactly what happened with our vehicle. This is rare. HIGHLY recommend this place! Thanks guys.
NOT HAPPY. Went to look at new f-350, I told salesman what i would give for it. He agreed. Then manager looked at my trade and would give xxxx for it, i told him i needed more. I left. He text me and said he just got a better offer in for my trade and he could give xxxx for my trade and sell his for what we agreed on. I said it still wasn't enough that i was going to shop around. The next day the salesman contacted me said the GM was there today to bring my trade back he might could give more. So i make another trip down there to the surprise of He didn't want to sell his truck for what the manager the day before said yes to nor wouldn't give me what they said they would the day before on my trade. A WAIST OF TWO DAYS.
Polaris shop is awesome atta boy Mike and Justin
Mike at Polaris service and his mechanics are the best thier is no other shop for my xp 1000 Mike takes the stress out of having to go to the shop even it was just for a oil change
Excellent Service Experience. Explained everything
Service employees were excellent - explained the recall of airbags (greatly appreciated), had all of the parts already there, friendly and completely professional. Normally, I hate going to get my vehicles fixed because I feel so dumb. T. Vaughn employees made the whole experience easy. THANK YOU!
2016 F150 SuperCrew Sport
The process was made easy by Christy. She made the purchase by explaining all costs and rebates. A no hassle deal that fit for me. Kudos to Tommie Vaughn. Bobby
This is the second vehicle I've bought at Tommie Vaughn. I will continue to buy vehicles here