Reviews
Mossy Nissan is AWESOME.
Kirk and Frederic were awesome. I have bought over 8 vehicles from Mossy and keep coming back. I know who can give me the best deal and provide the best service and customer support.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Glenn, thank you for your continued patronage and for leaving us this terrific feedback! Our team works extremely hard to keep our customers coming back and it's a pleasure to hear we've succeeded. We will be certain to share your nice comments to Kirk and Frederic and if there is anything more that we can do please come back and see us again. Take care! Best regards, David Hruska General Manager
Expectations Exceeded!!
Venise Hunter, new car sales associate, was absolutely great! I had been researching vehicles for months & had a few bad customer service experiences at other dealerships that I refused to do business with. So coming into Mossy, I had my guards up & prepared NOT to listen to any sales pitch to sell me something different than what I was looking for. Venise noticed my hesitation & she gave me the service I had been looking for; SHE LISTENED to me & it was definitely a pleasure to do business with her. She well exceeded my husband & I expectation!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
We would like to extend our gratitude to you for taking the time to give us your feedback. Venise is wholly devoted to the success of our guest's experiences and we are both lucky and proud to have her on our team. Please come back and see us again in the future with anything else you might need. Take care! Best regards, David Hruska General Manager
Stress Free/Excellent Service
Our Sales Attendant, Bosco, was very attentive to what I was searching for in a vehicle. He took the time to explain different options for each vehicle we looked at. Once I purchased the vehicle, he again took the time to explain what all the different gadgets in the car did. I would highly recommend him to other friends. Also, Robert Delaneo, in Finance, was excellent in processing the paperwork. He too took the time in explaining the different packages/options for extended coverage on my new vehicle. My experience with Mossy Nissan was very stress free and I walked out of the dealership feeling very satisfied with the service & purchase. This is the main reason why I keep returning.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Karina, thank you for writing this amazing review of our dealership. At Mossy Nissan Houston, we strive to provide all of our patrons with 100% customer satisfaction and it's a pleasure to hear that Bosco and Robert did just that. Don't hesitate to call or stop in if you should have any additional questions or concerns. Best regards, David Hruska General Manager
Great service
Melvin and Mrs Janet and Chris were very nice and very helpful. They were very attentive to my needs and were a true blessing.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Jose, we appreciate you taking the time to share your feedback with us! We work hard to make sure our guests have a positive experience. We will share your comments with Melvin, Janet and Chris and we look forward to seeing you at our dealership soon. Best regards, David Hruska General Manager
Sales
The sales associated listened to me and my needs to find a right fit when buying a new car instead of trying to pressure me into a different model.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Kiera, we appreciate you taking the time to provide us with your positive feedback. We strive to keep our guests satisfied and we're very happy to hear that this was achieved with you. If there is anything more that we can do please come back and see us again. Take care! Best regards, David Hruska General Manager
Great customer service. Great job Nicolas Melo.
Nicolas Melo was awesome. I really appreciate his service. Because of Nicolas, I will come back and I will tell many friends.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 2.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thanks so much for going out of your way to write this great review! Nicolas is a valuable team member and he will enjoy your nice comments. If there is anything more we can do for you please come back and see us any time! Take care! Best regards, David Hruska General Manager
great service and clean
I was very comfortable, and the sale consultant had patience to explain the paper work and how to drive the new car.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hello and thank you for your kind words! It is delightful to hear that our team provided you that comfort during your experience! We thank you again and we look forward to servicing you again in the future! Best regards, David Hruska General Manager
Very well organized work flow
Staff is highly professional and very well organized; knowledgeable about their work and were very helpful in choosing the best suiting option.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Aibek, thank you for writing this fantastic review! It is of utmost importance that our guests leave our dealership confident that they made the right decision. I am happy to hear about your positive experience with us. Please come back and see us again in the future with anything else you might need. Take care! Best regards, David Hruska General Manager
Mossy Nissan Experience A+
Everyone was very friendly and knowledgable. Matthew, my sales rep knows his cars and Janet in finance is a delight. I will be sure to recommend Mossy Nissan to friends and family.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Lisa, thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have a positive experience. We will share your comments with Matthew and Janet, and we look forward to seeing you at our dealership in the future. Best regards, David Hruska General Manager
Great service
We have now purchased two vehicles from David Lim. He is helpful, friendly and takes the stress out of car buying.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Jennifer, thank you so much for taking the time to leave this wonderful review. David is wholly devoted to the success of our guests' experiences and we are both lucky and proud to have him on our team. If there is anything more that we can do please come back and see us again. Take care! Best regards, David Hruska General Manager