Mossy Nissan

I recently had the most fantastic experience working with Fred Webb at Mossy Nissan Houston to purchase my new CPO 2024 Nissan Armada. Fred made the entire process smooth, straightforward, and enjoyable. From the very beginning, Fred was professional, knowledgeable, and incredibly easy to work with. He never used high-pressure sales tactics and instead focused on making sure I had all the information I needed to make the right decision. He was always honest, transparent, and extremely responsive, promptly returning every text and email throughout the entire process. What truly set Fred apart was his commitment to customer service after the sale. When I realized that the second-row center headrest was missing from the vehicle, he went above and beyond to locate and secure a replacement for me. He also personally delivered my new vehicle directly to my home after the service dept. completed some additional work. Since I live about 45 minutes from the dealership, this saved me a significant amount of time and demonstrated that he genuinely cared about making the experience as convenient as possible. If you're shopping for a Nissan, I highly recommend asking for Fred Webb at Mossy Nissan Houston. He earned my trust and my business, and I wouldn't hesitate to purchase another vehicle from him in the future. Thank you again, Fred, for making this one of the best vehicle-buying experiences I've ever had!

As a repeat customer who purchased two Nissan Pathfinders from the same dealership, I expected loyalty to be mutual. I was promised a price match on four tires, provided proof, received approval, and scheduled an appointment, only to face multiple delays, over an hour of waiting, and ultimately be told the price would increase by $100 due to an internal error. While the amount wasn’t the issue, the failure to honor the agreement was disappointing and has cost the dealership a loyal customer. After purchasing two Nissan Pathfinders from the same dealership, I expected my word—and theirs—to matter. I was promised a price match on four tires, sent the requested proof, received manager approval, ordered the tires, and scheduled my appointment. Today, after multiple appointment mix-ups, over an hour of waiting, and being assured the quoted price was correct, I was told it would actually cost another $100 because of an internal mistake. I wasn’t upset about the $100 as much as I was disappointed that a commitment made to a customer wasn’t honored. Customer service isn’t just about fixing cars—it’s about keeping your word, communicating honestly, and valuing the people who choose to do business with you. Sadly, this experience has cost a dealership a loyal customer.

The Service advisor was very accommodating who some one named Roger ! I was very satisfied with kind of work that this service gave me and taking care of my car!

Lugar muy agradable y el personal muy profesional la persona que me atendió siempre muy amable

Great group of people working at Mossy Nissan service. Thanks for all ya'll do

Very helpful, Johnny made the service process really easy and helped in every way possible

The service was great as expected, and it always is. thanks so very much again.

Mossy Nissan is a great place to go in order to get maintenance for your Nissan automobile. I highly recommend them. They have a fantastic team at this dealership. You can’t go wrong if you take your car there.

El día de hoy lame para confirmar que iba para hacer la inspeccion de mi carro, cambio del cite y un cambio de los limpiabrisas. Fui atendida de inmediato, por ROGER LOPEZ el servicio fue excelente, siempre lo he dicho tienen un excelente trabajador para la Nizzan. Le dot mas 5 Estrellas, Jamas cambiare de Dealer para la compra de un carro. Amo la NISAN. 💕

Extremely happy and grateful with Rafael Molina for his support and dedication , excellent job , really happy customer 😀