Tommie Vaughn Ford

Beware of the service dept they just rip you off don’t ever fix the problem. The service manager is trash. Thanks for f***ing up my truck. They fixed it three different times then tell me I need an engine. Complete trash. The owner is the same. They signed legal documents in my name.

I bought my Raptor from Tommie Vaughn Ford (shelter green) and it was honestly a really solid experience. Everything went smoother than I expected and there weren’t any surprises along the way. Jason in finance was great to work with. He explained everything clearly, didn’t rush me, and made sure I understood all the numbers. I never felt pressured, which I really appreciated. He also helped me get a really good deal on some warranties, so I left feeling confident about the whole thing. Overall, the team treated me well and made the process easy. I’d definitely recommend checking them out if you’re looking for a Ford. I’m loving my Raptor.

Great experience! Loved my sales Pro K! Must visit Tommie Vaughn Ford to buy your next vehicle!

Great staff. Great experience. Loved the vehicle selection and quality. They took great care of my family.

Talked to the owner about one of his employees Seth Hollywood signing ny name to a legal contract. Said well that in the past nothing we can do about it. Service dept made my truck smoke more and more every time they touched it. Yall know how to take advantage of a warranty and screw your customers. Thanks again for your dishonesty and forgery.

Immediate response. Made an appointment to see the vehicle. Unfortunately, it sold before I arrived. However, the salesman did not make me drive over an hour to get there to find out it was gone. He called and texted to save me the trip. Really appreciate his respect of my time.

On 7/19 we had an AWESOME experience with Megan Acosta (inventory specialist/sales) and Andrea Watson (finance) at Tommie Vaughn Ford where we were literally treated like family. We have been blessed to have contacts at various dealerships over the years where we were treated well, but this experience was the best of all. They met us with the sales manager when we walked in the door, had an offer on our trade before we could sit down, and helped us locate an additional vehicle for a family member (did I mention multiple follow ups for us on the vehicle for our family member). We closed the purchase and will close the other purchase when the located vehicle arrives! Can't say enough about these wonderful ladies!!! Walter & Katherine * Andrea had taken care of our daughter for us on a previous purchase and introduced us to Megan. Thank you Andrea!!

DO NOT WASTE YOUR MONEY! The worst customer service I have experienced in a very long time. Sure they give you the warm and fuzzies so you will pay them $70,000 for a brand new vehicle. But when the vehicle is a mere 6 months old and the touch screen (which controls pretty much everything) goes out - don't bother to reach out. They don't care about your issues, they have no intention of providing any sort of service - the warm and fuzzies quit as soon as the check cleared. Wouldn't recommend this place to anyone that doesn't enjoy lighting your money on fire and watching it burn. Buying a vehicle here is about the same. 10 out of 10 - would not recommend to my worst enemy. If I could give negative stars I would.

Stay clear of Tommie Vaughn Service Department, They are rude, discourteous, and basically worthless. I made an appointment at 7:00 AM and when I got there, no one to be found. The Service Advisor i finally spoke to obviously did not want to be there. She was extremely rude - asked me to keave my vehicle overnight and provided no estimated time to repair or cost. To call her a Service Advisor is a joke, I have purchased my last three vehicles at Tommie Vaughn Ford, but I will never step foot in that place again,

I have purchased my last three vehicles at Tommie Vaughn Ford, however, I will never go back after a horrible experience at their Service Department. Even though I made an appointment, there were no service advisors to be found. I finally spoke to Elizabeth Bell who was rude, discourteous, and obviously hates her job. To call her a service advisor is a joke. She wanted me to leave my car there overnight and provided no time or cost estimate on the repairs my vehicle needed. Stay clear of this Service Department - complete waste of time. I will NEVER go back to Tommie Vaughn Ford again.