Nissan of St Augustine

I bring my 2012 Versa in for service every 3,500 for and oil change and filter. Every 7,000 for a tire rotation. No pressure, just suggestions. Last trip in my battery failed while in the service bay, replaced under warranty, no questions asked. Now if I could just get them to tighten my valve stem caps better....HA!

I like the dealership as it gives a small town feel. I never feel pressure to spend more or buy something I do need. The service adviser always has my best interest at heart. And more often than not I am in and out quickly with a complimentary car wash and vacuum!

I have purchased 2 vehicles from St Augustine Nissan within the past 2 years. I am always treated with professionalism, efficiency and pleasantness. The negotiations are smooth and the financing guys make it easy. Would highly recommend. Their service department is good to deal with also.

Nissan of St. Augustine is a great place to buy a car. We have found the car we wanted at St. Augustine Nissan through a link to True Car from our insurance company. The process could not have been more simplified and rewarding. We purchased an awesome 2015 Altima and would recommend the dealership to everyone!

I have leased or purchased 10 Nissans consecutively from 3 different dealerships. The last three have been leased from St Augustine Nissan. I would rate all the dealerships highly, but would single out St Augustine as exceptional. I have had more than one experience where I was given service above and beyond "The call to Duty." My dealings with Eric Cady in sales in leasing the 3 vehicles was a pleasure. In addition, the service people I deal with in the service department are very professional and competent ( Cynthia and Justin.) I have not purchase a used car in the last 45 years, until this year. I have so much confidence in the team at St Augustine and offered a good price for the value, I purchased a used call for my daughter.

Blake was a friendly salesman and seemed to know the cars he was selling. However, he said they had a little room to move on the price of a used car. I came back to purchase the car, hoping for a little bit of a budge on the price, but when he asked the manager (Dino), he stated that they had no room to move on the car. I had told Dino that when was ready to auction the car to give me a call and I'd pay Manheim. He then offered to show me the auction price, and pulled up a black book/Manheim report and kept showing me the price of vehicles with 5,000 or fewer miles. The car we were discussing had about 8.5K. I looked at the OTD pricing offered, and noticed that the mileage listed was 3,000 miles lower than the mileage on the odometer. (Keep in mind, even if it doesn't sound like much, on a relatively new car, this is 8.3% of the warranty) When I asked Dino why there was a discrepancy, he told me that they had been using the car as a RENTAL since there were so few miles. There is no indication of a second use as a fleet/rental vehicle on the Carfax. The management structure at this dealership is unscrupulous to say the least. I would never consider purchasing a car from them, no matter the deal. I'd much rather pay a little more and know what I was walking into rather than save a few hundred bucks.

I have never been so disrespected as I have been today when I went to Nissan of St. Augustine. While working through a deal with a salesman (Alex), which the salesman was great, the price on the car just magically went up $2,500. I can understand the mistake and the dealership agreed to sell me the car at the before price. I was told I could get the car in my payment range and I was told I could get so much for my trade. When it came time to buy the car and I was to do the deal with Targi, the sales manager, because my salesman was out that week. Targi refused to use the numbers I had talked with the salesman about and refused to give me the proper amount for my trade in. What he was trying to do was make up for his money lost when the vehicle was priced wrong. Targi was the most rude sales manager I have ever met, I have never been yelled at in the middle of a dealership with all the salesmen standing around listening. Yelling at me saying my car is not worth the value, that I have in writing from 4 other dealerships in town! He wanted to make up the money that he lost with the wrong pricing by taking value off of my vehicle. I will NEVER go back to Nissan of St. Augustine and I will let all of my family and friends know about my bad experience. They just lost a huge customer.

I have never been so disrespected as I have been today when I went to Nissan of St. Augustine. While working through a deal with a salesman (Alex), which the salesman was great, the price on the car just magically went up $2,500. I can understand the mistake and the dealership agreed to sell me the car at the before price. I was told I could get the car in my payment range and I was told I could get so much for my trade. When it came time to buy the car and I was to do the deal with Targi, the sales manager, because my salesman was out that week. Targi refused to use the numbers I had talked with the salesman about and refused to give me the proper amount for my trade in. What he was trying to do was make up for his money lost when the vehicle was priced wrong. Targi was the most rude sales manager I have ever met, I have never been yelled at in the middle of a dealership with all the salesmen standing around listening. Yelling at me saying my car is not worth the value, that I have in writing from 4 other dealerships in town! He wanted to make up the money that he lost with the wrong pricing by taking value off of my vehicle. I will NEVER go back to Nissan of St. Augustine and I will let all of my family and friends know about my bad experience. They just lost a huge customer.

I bought a used Altima from Nissan of St. Augustine. I was misled by the salesperson (Scott) about the length of an extended warranty that came as part of a "certification" package they recommended for my used car. After the deal was done (but before taking the car home), I realized the discrepancy and said that I no longer wanted the certification because it did not offer the warranty I was promised. The salesperson conveniently denied what he originally told me and I thought I might be totally out of luck, but one sales manager (Dino) wanted to help make things right. He pushed for the other sales manager (Ace) to let me redo the deal without the certification fee and warranty. I overheard Ace cursing at Dino about me, and when I eventually redid the contract, Ace was rude and unprofessional toward me. Although it still ranks as the worst car buying experience I've ever had, I appreciate Dino and am thankful that some people still care about customer service.

The service department is the best i have ever delt with. Prices are fair. Staff is extremely friendly. They provide a free wash. Excellent service.