Reviews
Write a reviewTires Purchased
I purchased tires that was late in coming in from the supplier and Ms. Stephenie Gonzales provided a loaner car so I didn't have to wait and was able to pick my truck up the next day. I really appreciated that. So I can highly recommend Twin City Nissan.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
William M Hill, we're happy you found our staff to be so supportive during your experience here at Twin City Nissan. Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out! Sincerely, Cyndi Monceaux Twin City Nissan
30,000 Mile Maintenance @ Twin City Nissan
As always, Doug and Nissan Maintenance Doartment at Twin City Nissan have provided excellent customer service! Thank you!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Denise Broussard, we're happy to hear you had such a positive experience with our team! If you have any further questions, please give us a call. We're always happy to help! Sincerely, Cyndi Monceaux Twin City Nissan Owner Loyalty
Great service
Always professional and courteous.They will let me know what other services are due on my vehicle but never pressure me to have them done. I love Twin City Nissan, they always take good care of me!!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Brenda Stanley, we're glad you had such a wonderful experience with us! We sincerely thank you for the positive review, and look forward to seeing you again soon! Sincerely, Cyndi Monceaux Twin City Nissan Owner Loyalty
Pathfinder 2020
The whole process was easy. Best customer service ever !!!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Alejandro Obregon, we're glad you had such a wonderful experience with us! Please let us know if there is anything else we can do for you; we are more than happy to help! Sincerely, Cyndi Monceaux Twin City Nissan Owner Loyalty
Service on my Maxima
Bernadette at Twin City Nissan Service was so helpful in getting me in and out for the service on my car...always nice and polite!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Linda, thank you for your kind review; we are happy to pass along your comments to the team here at Twin City Nissan! If you have any further questions, please give us a call. We're always happy to help! Sincerely, Cyndi Monceaux Twin City Nissan Owner Loyalty
Returning customer
Two hours is a bit long for an oil change and tire rotation. Luckily I had no where to be. I feel like they should go back to appointments for this service, especially during a pandemic.
- Customer service 5.0
- Buying process —
- Quality of repair 4.0
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Dear Rachael, thank you for your review. Unfortunately a majority of our customer like the no appoiintments. I do apologize this was an inconvenience for you. If you leave or work locally we do have a shuttle that will bring you and pick you back up. I hope this will help you in the future. In the meantime I will review with our staff and see if we can reduce that wait time. Thank you for bringing it to our attention. Have a wonderful day. Sincerely, Cyndi Monceaux Owner Loyalty 409-981-1231
Great Experience
All was good except for the 2 hour wait, but overall satisfied.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Robin Woods, your satisfaction is our top priority. Looking at what you had done was a recall that does take 2 hours. Just for future reference we do have a shuttle that will take you home and pick you back up when your vehicle is done. I apologize this was not offered to you. If you have any questions at anytime please feel free to contact me at 409-981-1231. Have a wonderful day. Sincerely, Cyndi Monceaux Owner Loyalty
Oil change
All was well this is the only place that can service my vehicle and do any repairs to it....
- Customer service 5.0
- Buying process 4.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Clarissa Mcbride, we are so pleased you enjoyed your visit to Twin City Nissan! We're looking forward to your next visit with us! Sincerely, Cyndi Monceaux Twin City Nissan Owner Loyalty
Kendrea Langston
Travis and Brandy were both lovely! They got me in and out quickly and I drove away with a great car that I love!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Hi Kendrea Langston, we are very happy to have provided you with such a positive experience! So glad that Travis and Brandy helped you, that is what we are all about. Have a wonderful day. Sincerely, Cyndi Monceaux Twin City Nissan
Sales
Brian Mccollough was an amazing sales consultant. He took the time to show me all the vehicles I like. No stress. The process was wonderful. And I am a repeat customer. I love the service department Stephanie and Bernadette make feel like family. That's I really reason why return.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Cassandra Green, it's experiences like yours that really keep us motivated! Please don't hesitate to reach out if there's anything additional we can do for you. Know you are part of a family here!! Sincerely, Cyndi Monceaux Twin City Nissan