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Twin City Nissan

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (139 reviews)

Reviews

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (139 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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Oil Change

I bought my leased car and received a free oil change. Only took about 45 minutes and I received a free carwash. Servive people at the desk were polite.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Hi Anna Graffagnino, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you. Sincerely, Cyndi Monceaux Twin City Nissan

Always the best!

The customer service at Twin City Nissan is unbeatable. They are always very fast and knowledgeable when I need my Rogue serviced.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Rachel, thank you so much for your wonderful comments. We know you have a choice and so glad you pick us!!! You have a wonderful weekend. Sincerely, Cyndi Monceaux Twin City Nissan

Great place for service

the service people have always been very nice. When there is a problem with my car, they call and suggest what needs to be done.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Sharon Bourgeois, we're happy you found our staff to be so supportive during your experience here at Twin City Nissan. Feel free to reach out to us if you need anything. Have a wonderful day. Best Wishes, Cyndi Monceaux Twin City Nissan

MS. Ellen Allison

Mike Brady made my experience of buying a new car a breeze. He was knowledgeable about all features of my new SUV and demonstrated each use. Mike answered all of my questions. Mike introduced me to the service department and set up my first service appointment. Mike reviewed the owners manual with me. I noticed Mike use of an IPad made things smooth and expeditious. Mike took the time to sync my phone to my new ride. He set up the remote start up. When my plates arrived he notified me and affixed the plates to the vehicle. I couldn't ask for better service. Thank you!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Ellen Allison, thank you for your kind review; we are happy to pass along your comments to the team here at Twin City Nissan! We are so happy that Mike helped you out. If there is anything more we can do please give us a call. Welcome to the family, Best wishes, Cyndi Monceuax Twin City Nissan

Great Service

Oil change...tire rotation... was fast and reasonably priced.... but the free car wash was awesome....!!!!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Hi T W, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help! Sincerely, Cyndi Monceaux Twin City Nissan

Great Experience

I had decided to visit this dealership since I had heard their commercials on the radio for months. So when I was finally ready to purchase, I decided to give them the opportunity to earn my business, and boy did they! My dealer, Jeff, was very pleasant and did not pressure me. I usually do not enjoy the process of buying a car since I have less than perfect credit and have had very bad experiences in the past. Here I was treated like a valued customer regardless of my credit. Everything from my trade in, to financing, to vehicle delivery I felt valued and appreciated. I would recommend this dealership to any looking to purchase a new of used vehicle. They will earn your business!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Michael, we're happy you found our staff to be so supportive during your experience here at Twin City Nissan. We try to make everyone feel at home and part of the family. If there is anything we can do in the future do not hesistate to contact us. Have a wonderful weekend. Cyndi Monceaux Twin City Nissan

Mrs. Robin

Everyone was courteous and pleasant. My car was taken care of in a timely manner. Thank you all for your services

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Hi Tina Robin, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day! Sincerely, Cyndi Monceaux Twin City Nissan

Top notch dealership

I have had my truck for about 7 years and it's only in the last 9 months that any issues have arisen. Each time I was taken care of with professionalism and top notch service. The following is NOT a criticism of service personnel... I recently had a sensor fail, cam position sensor I believe. It was quickly repaired. However, the issue persisted, due to a different sensor failing. Upon return the repair was quickly made and the repair technician told the gentleman at the front that sometimes the failure of one can cause the other to fail. I would suggest that when this happens to others that no matter which sensor fails they both be replaced, so two repairs are not incurred and service personnel aren't tied up more than is needed , so other customers can receive the same excellent service i did.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

David Pille, thank you for your kind review; we are happy to pass along your comments to the management team here at Twin City Nissan! We understand the thinking behind just replacing the other sensors but as the tech stated it happens some time. We could sure offer the customer the option of how they would like to proceed. Thank you so much for all your kind words. Have a wonderful week!! Sincerely, Cyndi Monceaux Twin City Nissan

Oil change

Was vehicle's initial oil change. Also, had tires rotated. Wondering if you could have a tire rotate and balance package for purchase? Balance tires while rotating them, and--while having oil changed.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

We appreciate your positive review about your recent experience with us! I will gladly pass your idea to the management team. Thank you so much and have a wonderful day. Besst wishes, Cyndi Monceaux Twin City Nissan

Happy Customer

I purchased a new Rogue from Twin City Nissan. The entire process was simple and painless. Ive been putting it off for a long time because the process of buying a new vehicle is always a huge chore. Twin City Nissan made it easy and they werent pushy at all. My sales person Hank was awesome and extremely knowledgeable about the vehicles. Everyone else I met while I was there were super friendly too. I love my new Rogue and I am so happy with my purchase.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Jennifer Ballard, thank you for your kind words and this wonderful review! We are so happy that Hank took care of all your vehicle needs. If you have any questions at anytime please give us a call. Sincerely, Cyndi Monceaux Twin City Nissan