North Freeway Hyundai

I'm writing this review to share my experience with North Freeway Hyundai's service department. My 2017 Hyundai Sonata entered Engine Protection Mode (limp mode) with a flashing Check Engine Light. I scanned it myself and found DTC P1326, the code for the Knock Sensor Detection System (KSDS), which can indicate connecting rod bearing wear. This code is addressed by the Hyundai Theta II Engine Class Action Settlement and the TXXM extended warranty. I documented the flashing light, the code, the mileage, and the oil level on video before the vehicle was towed. I called Service Advisor Richard, described the code and symptoms, and told him the car was undriveable. He told me to tow it in. Before the tow, I left a written letter in the vehicle asking that the technician focus on the P1326 diagnostic, that the required Bearing Clearance Test (BCT) per Hyundai TSB 22-01-023H-2 be performed, and that the code not be cleared without a written repair order. I also emailed Richard declining the 9C2 software update and all MPI services in writing, and followed up through the dealership's contact form the next morning confirming the same instructions. Despite this, both the MPI inspection and the 9C2 update were performed. When I asked Richard about it, he asked why I wouldn't want it done since it was covered under warranty. The BCT was not performed. Richard said the code was caused by the oil being one quart low, and the invoice also listed the oil as "6 months overdue." The oil was changed and the code was cleared. I showed Richard my Jiffy Lube record for full-synthetic oil, rated for a 7,500–10,000 mile interval, showing the vehicle was still within that interval. He removed the "6 months overdue" line after seeing it. I also have video from before the tow showing the same oil level, and it was not low. P1326 is generated by bearing wear, not oil level, and the TSB requires a BCT and a Warranty Prior Approval (PA) when the code is present. Neither was done. Hyundai's own records confirm Campaign 953, the KSDS update required for warranty eligibility, was completed in 2019. Those same records currently show Campaign 9C2 as "Incomplete," despite the invoice showing it installed during this visit. Aside from my emails, the only call I received was the morning after I had already contacted Hyundai Corporate, and it was only to say the vehicle was ready for pickup. No one explained why the vehicle went into limp mode or why P1326 was present, beyond the oil claim contradicted by my video. I also never received a response from Service Manager Brandon Burris or owner Ricardo Lujan, despite emailing both individually. There was no update on diagnosis, no explanation of findings, and no response from management the entire time. Between the oil explanation that didn't match my video, the "6 months overdue" note that had to be corrected after I provided proof, a completed update that doesn't show as completed in Hyundai's system, and no response from management, I was given more than one statement that didn't hold up against my own documentation. That pattern, on top of work being done after I'd declined it in writing twice, is what cost me my trust in this service department. I later took the vehicle to another Hyundai dealership, which said the BCT could not be performed until the code returns and to drive it. My family's safety is of the utmost importance to me, and having to drive a vehicle with an unresolved engine warning code, simply because the diagnostic can't be repeated until the light returns, is not a position I should have been put in. I've filed complaints with Hyundai Corporate, the Texas DMV, and the BBB Arbitration program. If you have a Hyundai with a Theta II engine or a P1326 code, confirm in writing, before any work is done, that the Bearing Clearance Test and Warranty Prior Approval process will be followed.

My experience with North Freeway Hyundai was absolutely terrible, and I would seriously think twice before taking my vehicle there for service. I brought my vehicle in for what should have been a routine oil change, tire rotation, and windshield wiper replacement. When I picked up my vehicle, I discovered that my windshield had been cracked. The crack was not there when I brought my vehicle in. I immediately contacted the dealership, and I was told that they needed to review their cameras to determine whether the damage was already there before I arrived. I know for a fact that it was not. I went back to the dealership the following day at 12:00 PM, as I had discussed with my service advisor. I ended up sitting in the lobby for two hours because I was told the service manager, Brandon Burris, was at lunch. Despite the fact that I had already communicated that I would be there at noon, no one seemed prepared to address the situation. Eventually, we had to go looking for him ourselves and found him in his office. When he finally spoke with us, I found his response to be extremely disappointing. There was no apology, no real sympathy, and no sense that he understood the inconvenience this situation had caused me. He also didn’t explain how it happened or why I waited 2hrs in their lobby just for them to tell me they can’t do it today. Instead, I felt like I was being rushed out of the dealership. I was told that I would need to bring my vehicle back on a Tuesday or Thursday, because that is when the glass technicians come. I explained that I work and that those days did not work with my schedule. I then asked whether a rental vehicle could be provided so I could continue handling my responsibilities while my vehicle was being repaired. I was told no, and I was told that the windshield crack was not considered a safety hazard — despite the fact that the crack continues to spread. What makes this even more frustrating is that I now have to make additional trips to the dealership to correct a problem that did not exist when I brought my vehicle in for service in the first place. The technician, Kevin Maxwell, failed to report the incident to his manager. That means I had to be the one to discover the damage and bring it to their attention. Whether it was an oversight or something else, from a customer's perspective, that is extremely concerning. To make matters worse, I still had to pay for the services performed, and I have not received any restitution for the damage or the additional time and inconvenience this situation has caused me. The most disappointing part has been the lack of empathy and accountability throughout this entire experience. Mistakes can happen, but what matters is how a business handles them. I expected North Freeway Hyundai to acknowledge the situation, take responsibility, and make the process of getting it resolved as easy as possible. Instead, I felt like I was being treated as though I was the inconvenience. I came in for routine maintenance and left with a damaged windshield, additional trips to the dealership, more time taken away from work and my personal responsibilities, and a customer-service experience that made the situation even worse. If you value your time and expect your vehicle to be handled with care, I would strongly recommend doing your research before choosing North Freeway Hyundai for service. My experience was extremely disappointing, and I would not return for service based on how this situation was handled.

Jorge was the best! Mr bass was Xceptional! Experience PAINLESS! Clean pleasant atmosphere! Jeorge was pleasant to work with with and very stylish

The absolute WORST customer service. I’ve been here twice and the customer service by the sales reps gets worse and worse. When I came here today, there were no sales reps that greeted us. The receptionist called for a sales rep to come to the floor. A sales rep named Jaime walked past us and said “Sorry guys, I’d help you but I’ve got to go.” Very rude and unprofessional. The first time we came here we were assisted by Mike who was terrible. I am buying the car yet he spent all of his time addressing my husband and ONLY my husband. He didn’t even have the decency to ask my name or shake my hand.He asked very little questions about what I was looking for. Today the rep named Ivette asked very little questions and did the bare minimum. I am very interested in getting a Hyndai but your poorly trained sales team just cost this dealership a sale. I’m never coming here again.

It was a pleasure to work with everyone from my salesmen, Ryan and Mike, to the sales managers, JR and Randy, to Howard in finance. They were all kind and professional. They communicated well and made sure I was happy with my purchase. Highly recommend!

Sont waste you time there, a lot of unprofessional people working together, go somewhere else

This dealership make promises they can’t keep . Very dismissive addressing owners concerns. Dan Khalid ( used car manager ) and sales associate Hunter make promises that they can’t keep . Please be careful with this dealer . They are not honest people.

Disappointing support from North Freeway Hyundai. Only there to find more ways to charge for unnecessary services and yet they can't even find problems directly under their nose! Let me explain my experience for R/O Number 41699362/2 with a 1/20/26 service date. First if you are a service person you know how to look this record up. Issue #1 - For the previous oil change, the dealership didn't reset the oil change indicator on my vehicle. In addition, I'm pretty sure the service technician failed to identify or replace my flimsy hood latch. Unfortunately, I have no way of proving it happened. There for on my next service, I paid over $150 for the correction. Issue #2 - R/O Number 41699362/2 Service: I had a low tire pressure on one of my tires. They didn't fill it up but that should have been obvious to anyone that knows how to read diagnostics. Unfortunately, once again, I drove off without inspecting my tire, but I do have a picture of my tire the very next day. It was completely flat. Issue #3 - I texted my appointed service representative requesting the service technician reset my oil change indicator. I texted two times, but this person never responded. When I went to pick up my vehicle, I had to ask for it to be reset, and I was also informed that they don't add no oil change labels with mileage for next oil change. Issue #4 - R/O Number 41699362/2 Service: My front license plate frame was bent. I texted the same service representative about this issue but I did not get a response. I texted twice. Issue #5 - In an attempt to create attention to these matters, I submitted two lengthy messages of these issues with the same R/O information on Hyundai's North Freeway Dealership "Contact Us" page. No one has attempted to contact me about these issues even though they have all my contact information In conclusion, I cannot expect much from North Freeway Hyundai Dealership service except the expectation to take my money. The obvious question is whether I should consider purchasing a 3rd vehicle from this dealership.

Never buy or do anything with this dealership. They sold me a Hyundai Venue with major transmission issues and passed it off as a Certified Pre-Owned vehicle. I trusted the CPO label, but this car was clearly never properly inspected or test-driven. I bought this for my teenage daughter!!! The vehicle won’t shift into park and constantly drains the battery. First, they blamed the shift knob and replaced it. Now the car has been sitting in their shop for 18 days waiting on parts with no ETA. I paid $20,000 and am paying interest every single day on a loan for a car I don’t even have. This has been an extremely frustrating, distressing and emotionally draining!! Be extra Careful!

⭐ 1-Star Review – Misleading Deal & Unprofessional Behavior I had a very disappointing and frustrating experience at this Hyundai dealership. Before visiting, I communicated clearly by email and text with a salesperson named Joseph R. I provided exact details of the deal I was looking for: 2026 Hyundai Tucson Limited (Hampton Gray) 36 months / 12,000 miles $3,000 down $380–$390 monthly All taxes, registration, and fees included No additional or hidden costs These terms were confirmed in writing, and I was asked to come to the dealership. I have screenshots as evidence. When I arrived, I was told the deal was suddenly $90 MORE per month than what had been confirmed multiple times in writing. When a supervisor came out, instead of honoring the written confirmation, the situation became even more unprofessional. The supervisor introduced himself as “JR.” Given the circumstances, it felt like an attempt to distance responsibility from the written agreement. This is my personal impression based on how the situation was handled. Overall, this felt like a bait-and-switch tactic — confirming one deal to get me into the store, then changing the numbers in person. It wasted my time and showed a lack of integrity and accountability. I strongly recommend that anyone visiting this dealership get everything in writing and be very cautious, as this experience negatively impacts the dealership’s credibility and Hyundai’s reputation.