North Freeway Hyundai

4.8
(2,212 reviews)

Reviews

4.8
(2,212 reviews)

A dealership’s rating is calculated by averaging its lifetime reviews.

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1.0

Typical bait and switch dealership.

Typical bait and switch dealership. Promise you one thing to get you there the when you arrive it's like $2,000 more.

5.0

OUTSTANDING SERVICE DEPARTMENT !

OUTSTANDING SERVICE DEPARTMENT !! ***** FIVE STAR efforts from a ***** FIVE STAR service team!! When the parts did not arrive on time to repair my Equus, Brandon in Service called to let me know about the delay and Norma then extended the time I could keep the loaner vehicle. Tim kept me posted about the progress on my car and could not have been more professional, courteous and helpful! As I live a long distance from North Freeway Hyundai, Norma went above and beyond by meeting me halfway to deliver my car back to me and pick up the loaner they had given me to drive. This is just one of the many reasons my family and I continue to buy cars from North Freeway Hyundai and bring them back there to get serviced as we have done for almost 15 years now! THANK YOU again for EVERYTHING and keep up the GREAT work !!!

1.0

Do not shop here if you value your time and money!

Do not shop here if you value your time and money! I sold cars a few years, at a few different dealerships. I have seen the best and the worst when it comes to the car business. North Freeway Hyundai is among one of the worst I have experienced. First off, I was not given a walk through on the vehicle I was interested in. Then I was given an initial price that was thousands of dollars over the internet price that I inquired about. This was their first attempt to take my money. After we came to an agreement on a price, I was sent the sign with the finance manager. This is usually where they explain each document, what it means, and confirm that all of the information is correct. That was not my experience at all. I was told "you sign everything highlighted in orange and your wife will sign the blue." That is all of the information we were given. It was like we were an inconvenience to him. It's been over a week now and we are still fighting over the price of the vehicle because they refuse to pay the bank the correct amount. This has been a terrible experience and is not going to cost me more time and money than I expected.

5.0

Randy Todd was top notch!!

Could not ask for a better experience with Randy Todd and Chris Thomas. Friendly, no pressure, straightforward, and efficient. Price was in line and better than expectations. Great communication. Randy just made everything stand out for the purchase of two new Venues. The best car buying experience we’ve ever had!

5.0

My experience was wonderful. Normally I hate coming to...

My experience was wonderful. Normally I hate coming to any dealership, but the two gentlemen that helped me were outstanding. Jeff Bogle who I was referred to by a coworker was who sold me the vehicle. I wanted to test drive a couple options which he had but the parking lot was getting pretty bare due to the shortage we are going through. Did I mention this was supposedly the worst time to buy a car in like 30 years. So I was worried the price was going to be too much. My car was older, and I didn't trust it as much anymore that's why I was looking to buy. So after seeing and test driving the demo, which was all they had left for Sonatas, and it was the limited model we talked price. It was more than I wanted, so I asked him to work with me and he did, he actually got it to a reasonable price. Jeff was very nice, professional and took care of me when I came back for a small issue with the worm gear which is in the steering column. Now for Zachary Sckittone, he assisted me as well the entire time of closing and even weeks later. Whenever I had a question I texted him and he responded quickly and got me the answers I needed. Even weeks later if I had a specific question he was there and fast. Nowhere else would have that kind of service. Zach really made this an easy and enjoyable experience. If it wasn't for them, I wouldn't have bought a car that day, and I will continue to come back because of them.

5.0

Wouldn’t go anywhere else. North Freeway Hyuandai treats...

Wouldn’t go anywhere else. North Freeway Hyuandai treats me and my Car wonderful. The staff there is so nice. The wait is short, the dealership is always clean and very accommodating. Love this place!!

1.0

This dealership’s service dept is horrible! North Freeway...

This dealership’s service dept is horrible! North Freeway Hyundai initially provided the #1 best sales experience I have ever had. So good I bought (2) cars a week apart. However, the service department is as bad, as the sales department is good. It’s the absolute worst! No attention to detail. No communication skills. No leadership. Just excuses! Highly recommend you take your car elsewhere . Or do like I’m doing and get rid of your Hyundai vehicles. Selling a Pallisade and Kona if you’re interested! ** Also, if you’re wondering why North Freeway Hyundai has such a high rating, it’s because they Bribe their customers by offering free oil change/services for a 5-Star Rating!**

1.0

Update 10/14/2021It’s now the tenth day the vehicle is...

Update 10/14/2021 It’s now the tenth day the vehicle is with the service group. Within a few minutes of filing my first review on another site which rate the service group highly, I believe that this site’s rating is more inline with our experience. Mia (service advisor) contacted me to state that she was out on Tuesday the 12th therefore she could not respond to my message. Needless to say this is rubbish since she had ample opportunity to call on other days. Regardless, she called again to advise me that no rental/loaner vehicle are available. Furthermore, the transmission (to replace, under warranty) will be available this week. She was suppose to call again at 10am with additional information. As you may have expected, she didn’t call. Nor did the North Houston Hyundai service manager who was told of my case and is in possession of my voice mail. I expect corporate Hyundai to contact us this week. Although the dealer claims that there no available loaner for us, we were told by Hyundai to retain all rental receipt, even if not from the dealership, and submit them in due time.

1.0

Worst dealer ever!!! They advertise a price in their...

Worst dealer ever!!! They advertise a price in their website for a new Santa Fe for 32,770. I contacted Randy Todd to check on availability and price. After 3 or 4 emails, he never gave me any information. Then I called the dealership. Zach was the person who attended the phone. He said they have the car. I made an appointment. When I showed up, Zach was not in the store. Marlon, another seller took over. He showed the car. Then he came with the numbers. Oh my God, they do FALSE ADVERTISEMENT. The price was like 15,000 more on what was in their website. I asked why and Marlon said that is what his boss said. I asked to speak with the manager. He came and I said that the price he gave me is not the same as the website. He said in few words it is what it is. I pointed that in they website said they have no hidden prices. THAT IS A LIE. Be careful doing business with North Freeway Hyundai. They for sure try to scam you. Find a different dealership if you can

1.0

I bought a used car that the dealership had put brand new...

I bought a used car that the dealership had put brand new tires on (Hercules brand) which was not the recommended tire for my car. I have driven it less than 7,000 miles since I bought it and have had TWO MAJOR TIRE FAILURES. I was told by Hercules that they always have road hazard warranty and will be replaced at no charge by them. I went to leave to go to Dallas on Saturday and my car showed my right front tire had a psi of 19. My husband aired it up and I got it to a tire shop that sells that brand. They said they could not help me and another shop listed on their website said the same thing. I then called the GM at North Freeway where I bought the car and he said “Well, what do you want me to do? Buy you 4 new tires? Because I am Not Doing That!” Now mind you, this is the SECOND TIRE THAT HAS FAILED! It was not a road hazard warranty claim. They were both BAD TIRES!!!! But will the GM lift a finger to help me and make sure that I am safe on the road?? Not a chance. He refused to do anything. Period. I would like to know how he would react if it was his 16 year old daughter in the same car and had two tires fail with very few miles put on them. Just a WARNING… I CAN NOT IN GOOD CONSCIENCE RECOMMEND A DEALERSHIP THAT TREATS PEOPLE LIKE THEY DO. Buyer Beware!!!!

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