Mercedes-Benz of Austin

Service was performed with very nice and professional attitude. I was very pleased when I brought the car in for service because everyone was so effective from the gentleman that took the car to the shop to the lady that did the paperwork so I could get a car loaner. The service advisor was very nice and professional.

The quality service that we received from your service/ repair department is equal to that of the sales staff. We really love Mercedes of Austin! We just recently gave a 'Five Star' review for our Mercedes SUV purchase experience on Google, and felt compelled to do the same for the service department. The only recommendation I would make is that you need to update your new employees on the list below.

The sales rep was very knowledgeable. He was able to answer all my questions and to recommend the best for me. He listened to all my needs and suggested exactly what I wanted and needed. He was very patient. I'd definitely recommend the dealership to my friends and specifically the same sales rep. What I also liked a lot is the follow up I got from one of the internet employees. It took a while for me to decide on the right vehicle as I travel a lot, but she was always in contact with me, at least once a week, to make sure I was getting all the info and support that I needed. That helped to keep my interest in Mercedes and to don't look for other brands.

ASrrived 10 min early. Met service adviser Brian Smith in less thsn a minute. In 55 short the job was done and the car washed, On my way in less than 1 hour.

I called in with a car dying problem. My service person went out of her way to get me a same day appt., and a loaner car. My service person quickly assessed that it was a battery problem and asked if I'd wait a few minutes for a test. Yes, I did need a new battery so they put one in while I waited. While I waited, I enjoyed a latte, and the retail store gave me a new chain to replace my tattered old one. I'd have rated this a 5 Star, except for the location and old interior of the service room.

I walked in to pick up my car from getting an oil change and walked out with a brand new car! I had no intentions of getting a new vehicle, however Mr. Shine made it extremely accessible and reasonable to proceed with my transaction. I had such an effortless and fun experience and I am so glad I walked into that showroom when I did. I told him my conditions and explained that I didn't want a new vehicle unless it met all of my requirements and Mr. Shine made it happen. Everything I wanted in my car, he found it. I had a budget, he met it. It was almost too good to be true. He never made me feel any type of way. He was extremely knowledgeable, humble, and respectful of both my time and my wishes. I even got a flat tire the day after I bought the vehicle and Mr. Shine took care of me once again. He is definitely the guy to see if you're looking for a new car...or even not looking! Thanks again Mr. Shine for everything!

I work with Wade Wells and I consider him to be a real friend, I am always treated friendly and with respect and he makes my car and my wife's car repair and maintenance easy, on time and dependable. A few years ago, when I was buying my latest E-class, I considered other car makers for a while. One of the key reasons I decided to stay with Mercedes was my relationship with Wade. That's how important my relationship with Wade is. He is a great asset to the dealership.

I have now driven 2 Mercedes from this dealership. The first we bought the second we leased. On August 22, 2017 I was involved in a serious accident. I was t-boned on 290 by a car that ran a red light. The estimated speed 30-40 mph. It was a direct hit on my side (drivers side) and the side curtain airbags did not deploy. The main frame was bent and the damaged was nearly 20k. I suffered a TBI and still have ongoing Post Concussion Syndrome. This was in a ML 350. The lease was to be up in May 2018. I tried to work with the dealership, continental collision, and Mercedes USA. The dealership management, service department, finance manager and definitely continental collision lacked total empathy and in no way helpful. It is November 28th I still do not have possession of the car. Mercedes USA engineers ran the test on the car and found no default codes. When I spoke to the Service Manager at Mercedes Austin he proceeded to tell me that the car is designed to take that kind of hit. He also told me the car I purchased (since I did not have one) was not near as safe. What Mercedes and their "safety data" do not realize is that while a car may be designed to fold and collapse in a certain way the airbags not deploying resulted in a significant head injury, (my head slammed against the driver side window, that I will deal for a very long time. My 11yr old daughter was in the car and I thank God it was me and not her!. Mercedes Financial holds the lease they have been only concerned with the money. I assured Mercedes Austin and Mercedes USA I will never ever drive a Mercedes again. Continental Collision also on my never to do business with list.

I recently relocated to the area, it was an emergency service and the staff were all friendly and professional. Service was completed timely, excellent overall.

All questions answered sales rep great Fouad Batlouni Lessons for running car very good taught me all about car paper work done fast and efficient