Gem Mazda

Positive: This dealership had a nice quantity & quality of vehicles. It was clean and spacious. Vehicle pricing is top tier. Negative: Our experience was very frustrating and uncomfortable. We drove 5 hours to get to this dealership because we felt it would provide us with the best experience (per reviews) and deal (per research), yet it did not. 1. Salesperson-Michael exhibited a subpar level of customer service. He was inattentive, unhelpful, and unprofessional. He was not welcoming and stayed on his phone texting/reading messages. He did not explain anything about the vehicle. When he pulled the vehicles up for us to look at them it was raining. He expected us to view them in the pouring rain. His excuse was there was no room under the overhang that customer view vehicles. Why, because another staff member's personal vehicle (per Michael's report- which was true Miata- tan cloth drop top) was parked under the overhang. My hubby drove us to the WAWA so we could be under an overhang and view the vehicle without continuing to get soaked. When we asked questions, Michael replied in an agreesive tone and his words were biting. I had enough and proceeded to let him know how his behavior was affecting our customer experience. 2. Now after signing the buyer's sheet is when we were informed that they had made a mistake with pricing due to sales tax. This now was increasing the price by approximately $2.5k. Not a cheap mistake. Mind you this was the 2nd buyer's sheet in approximately 3 weeks. You had my address and where I planned to register this vehicle at from the beginning. This was the final straw and we had to just walk away. We understand mistakes happen, but mixed with horrible customer service is a deal breaker for us. Would we have closed the deal with the mistake yes, but we refuse to give our hard earned money for poor customer service.

Very disappointing!!! They like to take Advantage of young females!!! That does not know anything about cars. By Making up lies about the vehicle having problems… And misleading the customer… Never let your Daughter of son if they do not know anything about cars Alone with these vultures…

Excellent team members Robin will try to make it as smooth as possible for you, Gabriel will be there to answer all your questions, and Richard will really fight for you! They were really handy when my car got totalled. I recommend this dealership ten over ten *10 minus 0

Bobby was the BEST at helping me secure not only my brand new 2025 CX-50 but he also listened to everything I needed and helped me trade in my CX-30 with a great trade in value. He is the BEST!

I'm from a Mazda family and was devastated when my 2021 Mazda 3 was totaled in the tornados we had. Went over in Saturday and got a 2024 Mazda 3 as my first ever brand new car off the lot! The team was amazing I had excellent assistance by Alex, Robin, and especially Gabriel. I was in and out in a few hours, I only wish I could keep a pocket size Gabriel to be my living Mazda manual. Definitely stop by and check them out!

Gabriel made car shopping fun. I never thought I’d say that about car shopping. After two trips to Gem Mazda to drive three different cars, I put a deposit down on one and then changed my mind to another. Instead of rolling his eyes, he took me on another drive and provided tons of nerdy car information that helped me make a great choice. I bought a vehicle that fits my needs without breaking my budget. He is professional and really cares about making sure his customers make an informed decision. 10/10!

Gary was an excellent sales man! He helped me get into my new 2024 Mazda3 and I love it! He explained everything to me and helped me get through the car buying process very smoothly!

If I could choose zero stars I would - worst experience of my life. Unprofessional salesman talking about using his medical marijuana card to purchase weed for his sons. Inquired about Mazda's recent graduate program and they said I didn't know what I was talking about - it was a rebate program for new cars only when website clearly says it is a reduced APR rate program. listed 1895 government document fees but when I questioned it - it was suddenly reduced to $379 - kept changing prices and "required" items for purchase. it was like being in the twilight zone. wasted hours of my time - went to another dealership and was out the door in less than 2 hours.

I was looking for a new luxury vehicle a few weeks ago, and fell in love with the 2024 Mazda CX-90 at Gem Mazda! I met Gary on my first trip to the dealership and he worked with me until the purchase was complete. He made sure that the process was easy, and I was thrilled that I didn't have to spend an eternity in the dealership purchasing my new car. I love my new car, and would recommend Gary to everyone who is looking to purchase a new luxury vehicle!!

Fast, honest and kept me informed of everything throughout the entire process. Worked out two deals in just about 5 hours start to finish without the typical annoying delays I have experienced at other dealerships.