CBG Buick GMC

Reviews

4.4
(17 reviews)

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5.0

Service Department

Scott in service and the mechanic went far and beyond to correct my problem. Always friendly and get me in quickly to fix my problem.

1.0

Terrible work ethic!

Took my Yukon in for fuel injection repair. They kept my vehicle for nine and a half weeks and never did anything to fix it. During repeated phone calls, we caught Scott Blackman in one lie after another. When we would confront him about his lies, he would backtrack his stories and come up with excuses. Reported all this to GM whom we have an extended warranty with and they confirmed that Scott was not following through on his end anything that needed to be done in order for GM to pay. Dishonest and incompetent! Prior to this, I had a tail light go out and asked him to replace it. After picking up my Yukon, the light was still out. He never changed it and lied and said that he did. Again, dishonest and incompetent!

1.3

Very disappointed!!!

Bought a used 2014 Buick Verano, in less than a year from purchasing the hood turned very dull and clear coat appeared to have scratches all over it, then the top, and trunk. After bringing to a paint specialist, it was determined the paint was the original manufacture paint however the clear coat was basically gone. I brought in and spoke with my sales person Wilson which routed me to the Service Manager. Immediately upon laying eyes on my car, the sales manager agreed it was clearly a manufacturer issue. He took pics. Needless to say they ALL dropped the ball on my complaint and nothing was ever done and it gets worse everyday. I tried following up several times because someone was flying in and they wanted me on standby incase I needed to bring in. They got the days mixed up when I called to check the status. It was one excuse after another.

3.3

Honda Pilot

As I live in almost 100 miles from this dealer I inquired online. I asked if there was any room on the price as it seemed high for vehicle with a low trim level and high mileage. I was told : "Wilson Rougeau Price is a reduced price, and is best we can do." so I did not pursue the matter further.

Dealer response

Mr Purcell, Thank you for your interest in the Honda Pilot. Management will review your request on pricing and be in contact shortly to see if we can further help you with the pricing. Lauren Internet Manager

5.0

Service

Brooke was very helpful with informing me of service that was needed on my 2016 Denali and scheduling an appointment. The service crew was very professional.

Dealer response

Mrs. Nancy, Thank you so much for the great review and your continued business. We are glad that you enjoyed your service with us and hope to see you again.

5.0

P Parker

I was very pleased with the deal we made on my "new" 2014 GMC Sierra. It was just as advertised. No pressure, no hype and no rush from the sales staff. Everyone there was courteous, professional and helpful. Thanks especially to Mr. Wayne and Ms. Kelly for their assistance and for making the experience worth the hour and a half drive from Lafayette!

Dealer response

Thank you Mr. Parker for your business. We are glad that you enjoyed your purchase experience with us. Enjoy your "New" truck and stop by the next time you are this direction.

5.0

Would Not Buy from Anyone Else

I was being assigned to a project in Billings, Mt and needed a type of vehicle that could handle any type of weather and road conditions. And I needed it fast. With Gary Blackman's help, my needs were filled with the purchase of a 2012 GMC Yukon XL 4 wheel drive. Drove the 1800 miles from Lake Charles to Billings without any problems. What snow and ice I did encounter was easily traversed. Just want to say thanks Gary for a great vehicle.

Dealer response

Mr. Boales, Thank you so much for your business with CBG. We are glad that we could help you find the perfect vehicle for you and that you are enjoying it. If you need anything please let us know. Thank you again for your business! Lauren

5.0

Purcase

I recently purchased a GMC Arcadia from CBG and was very pleased with the experience.

Dealer response

Thank you Mr. Gerald for the review. We are happy to have you in the CBG family and glad that you enjoyed your purchasing experience with us. It was a pleasure to work with you. Lauren

5.0

Car Buying Experience

I recently purchased a used Buick Verano from CBG Buick in DeRidder, LA and I could not have asked for a better car buying experience. My salesperson, Lauren, was very kind and patient with me and worked quickly to find a car that met my specification. She worked with me to get a fair trade in value and to get my monthly notes where they needed to be. I would definitely recommend CBG to my family and friends.

Dealer response

Mrs. Delores, Thank you so much for the great review. I am so glad that I was able to help you find a car...even if it took a month to find the perfect one for you. You know where we are any time that you need anything. Thank you again, Lauren

5.0

Great service, fast oil changes, clean area

I have my oil changed at CBG in DeRidder, LA every time. It is usually very quick. I ask questions and I get knowledgeable answers. The men are always nice. I enjoy talking with Tommy in the service department if he is not busy helping other customers.

Dealer response

Thank you Mrs. Peggy for the great review. We are glad that we can continue to be a help to you for your automotive needs. Lauren Internet Manager

Read all 17 reviews