Bates Nissan

Great experience purchasing and trading in my vehicle here. Felt listened to and respected the whole way through. Divina was awesome to work with through the process.

This was my first visit to Bates Nissan in Killeen, Tx. My experience was not good. I visited the location to get an additional key with fob on Friday, 13 May 2022. I was told by Nate Murphree, service rep, it would be better to make an appointment. Due to the long wait with no appt and only one technician available on weekends. I rescheduled for Monday @ 10:00am and added an oil change since I had an appointment but would have take off work. I arrived early today. Dropped my car off for my appointment and ran a couple of other errands since I was off. I returned at noon and my car was not completed. Before leaving I over heard other personnel were getting oil changes but no appointments. When I returned they were gone but my car was not finished. I had to wait an additional 30mins before my car was ready but not for the main reason i brought it in. I received no key with fob it has to be ordered. I was quite upset and disappointed. I could have been told this on Friday when I was off if someone would have checked for the fob available first. Now I will have to take time off again when it comes in. Would recommend dealership if next visit improve.

I purchased 3 cars in one week from Bates Nissan. 2 new and 1 preowned I test drove the preowned vehicle didn’t notice anything wrong with it. After purchasing the vehicle I drove to South Carolina and notice a lot of vibration w was hen braking. The dealership in South Carolina inspected they brakes and discovered all 4 rotors was warped and the brake pads needed replacing. The GM and Mr. Perez at Bates Nissan authorizes the repair of the front but not the back brakes. He spent most of time going back in forth on the phone with the service manager at dealership in South Carolina refusing to pay for the repairs of the back brakes then being concerned with the customer’s safety .

Terrible place, judged me on my appearance, spoke to me like I was stupid and then lied about the numbers. Were they embarrassed and studdering when I caught them manipulating numbers so they could make more money off me. Definitely shady dealership.

STAY AWAY...CON ARTISTS AND A BIG WASTE OF YOUR TIME. WASTED 2 WEEKS OF MY 73 YR OLD MOTHERS LIFE, LIED AND SAID "YOU'RE APPROVED!" SCHEDULED TO TAKE DELIVERY BUT WAS PUT OFF BY THE SALESMAN DUE TO A PERSONAL FAMILY EMERGENCY. GUARANTEED APPROVAL WOULD BE VALID UNTIL HE CAME BACK. APPARENTLY THEIR CROOKED MANAGEMENT LET THE SALES MANAGER GO FOR WHATEVER REASON AND NOW MY MOTHERS DEAL IS NO LONGER VALID. AND IT IS SOMEHOW MY MOTHERS FAULT? PASSING THE BLAME RATHER THAN OWNING YOUR MISTAKE IS A SHADY BUSINESS PRACTICE AND A TESTAMENTOF HOW SHADY YOU REALLY ARE KEVIN ADAMS. WHAT OTHER MISTAKES DOES YOUR TEAM MAKE THAT YOUR CUSTOMER HAS TO SUFFER FOR? HIGH INTEREST RATES? FINANCING TERMS? BECAUSE ITS OBVIOUS KEVIN ADAMS AND HIS TEAM OF SCAM ARTISTS COULD CAR LESS ABOUT THEIR CUSTOMERS AND WHAT THEIR COMPANY REPRESENTATIVES TELL THEIR CUSTOMERS AND MORE ABOUT MAKING MONEY OFF OF YOU. IF THEY CANT MAKE MONEY OFF YOU, THEY TOSS YOU ASIDE AND OFFER NO REMEDY TO THEIR MISTAKE! SAY WHATEVER TO SUCKER YOU IN FOR A DEAL BUT IF WE MESS UP, ITS ON YOU, "WE JUST WANT YOUR MONEY", SHOULD BE BATES NISSANS MOTTO. WELL, THAT SHOULD BE ON KEVIN ADAMS CARD ANYWAYS. THEY ARE THE REASON CAR SALESMAN GET A BAD REPUTATION, STAY AWAY, THERE ARE PLENTY OF OTHER NISSAN DEALERSHIPS THAT WILL DELIVER, DONT FALL FOR THEIR SILVER TONGUE LIES!!

I was online looking for the best deal out there, I found Bates Nissan time after time for best price. I called the dealership and spoke with Kyle, the manager, and he was very polite and professional. He was upfront on price and very easy to deal with. Once I got there the process was smooth and painless. Definitely recommend to everyone.

I looked at cars at several other places but nobody had a better deal than Bates Nissan. Davie was very professional and my car is wonderful. Thanks for the help in purchasing my 2018 Nissan Maxima.

Best buying experience I've had, staff was friendly, knowledgeable and courteous. My salesman Mark Williams was patient with questions and worked with me on the right truck and price. Highly recommend!

Steer clear of this dealership. Very rude, unprofessional, and probably has the worst finance manager I’ve ever dealt with. The sales woman we dealt with had no clue what she was doing either.

I am looking for a vehicle for a mobile carwash business I'm starting I am looking for a work truck under 10k with towing with a good intrest rate thanks Mr James