Mitchell Hyundai

Very helpful. Did good job. Communication was low. When I called I was updated quickly.

I took my Hyundai Veloster to Mitchell Hyundai at the beginning of November to replace a damaged bumper from when I was stationed in Korea. The parts manager, Brodie, provided a quote, and I agreed to purchase the bumper and have it installed by their service department. By the end of December, the bumper arrived and I made an appointment with the help of Daishia. I brought my car in for installation. Instead of an update or completion call, I received an unprofessional phone call asking if I wanted to sell my car to an interested buyer. I kindly declined, I’m not interested in selling my car. Towards the end of that same day, I called for an update and was told they had ordered the wrong bumper. No one had contacted me earlier to inform me. When I arrived to pick up my car, I discovered the bumper not properly aligned, not seated properly, and had multiple scratches and scuffs above the painted part of the bumper, clearly caused during their attempted work. I then called in the middle of January asking for any updates if the correct bumper has arrived. I’m forwarded to someone from their parts team named Jeff, and he responds as if I’ve never ordered anything from their team. He hangs up and I call again to verify if they have ordered it. He eventually looks up my information and verifies that is still on the way and would need to be painted. I believe after this interaction this team has no proper training of customer service. At the end of January, the correct bumper finally arrived and I brought my car in again. When I mentioned the prior damage, a staff member responded, “we don’t do body shop and paint here,” with no effort to address the issue. After three days with no updates, I called on the fourth day and was told the new bumper had arrived damaged and could not be installed. At that point, I requested a refund rather than wait months longer. The refund was issued by the cashier, Tammy, who was clearly not happy to help any customer that day. The cashier went to find a manager to help but no one from the parts or service team came out to apologize for the delays. I eventually was issued a refund and when I received my car, there were even more scratches and scuffs than before. I left with my original bumper still broken and additional paint damage. If you care about your vehicle, beware of Mitchell Hyundai for any service. Their service and parts department caused more problems than I came in with, failed to communicate, and showed very poor customer service. This was by far the worst Hyundai dealership experience I’ve had, and I will not be returning or recommending them.

Great place and great service. Fast and efficient. No long wait time. The staff were friendly and helpful.

The employees taken very good care of those getting their cars serviced at the facility.

i have taken my car their several times since we have had it brand new for brakes squealing and they still have not fixed the problem the first 3 times they did nothing this last time they put new pads on but it still did not fix the problem

Mr. Daniel's delivers friendliness and accurate information. Very professional and is very consinderant and helpful.

Very thorough and comprehensive check up. The video was an added extra touch that was very helpful.

Dean was very pleasant and super easy to work with. The dealership was so helpful when my key FOB decided to stop working, they changed the battery and when that didn’t work they worked with me for a time to come back to figure out the problem. They reprogrammed my key FOBs and sent me in my way!

Alex, the salesman and the rest of the team are extremely professional and courteous. The car buying process is always stressful but it is much better because of their attention to the customer experience.

they are always friendly and informative. this is the second new vehicle purchased Mitchell hyundai. same good service.