Stanley Ford - McGregor

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(61 reviews)
Visit Stanley Ford - McGregor
Sales hours: 9:00am to 5:00pm
Service hours: 8:00am to 4:00pm
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Sales Service
Monday 8:30am–7:00pm 7:30am–6:00pm
Tuesday 8:30am–7:00pm 7:30am–6:00pm
Wednesday 8:30am–7:00pm 7:30am–6:00pm
Thursday 8:30am–7:00pm 7:30am–6:00pm
Friday 8:30am–7:00pm 7:30am–6:00pm
Saturday 9:00am–5:00pm 8:00am–4:00pm
Sunday Closed Closed

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New (254) 236-6698 (254) 236-6698
Used (254) 236-6197 (254) 236-6197
Service (254) 236-6708 (254) 236-6708

Inventory

See all 100 vehicles from this dealership.

Special offers

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About our dealership

This seller has been on Cars.com since March 2016.
We have been serving the McGregor and greater Waco communities for years with our top flight professionalism dedication to customer service and our attention to the award winning traditions that have made the Ford brand the most popular brand in America.

We are always willing to work with our customers on finding the right vehicle the right financing options and the right services to fit their needs in today's ever-changing market.

So if you are in the market for a new or quality pre-owned vehicle we're here for you!
Say Stanley and save!

Service center

Phone number (254) 236-6708

Service hours

Monday
7:30am–6:00pm
Tuesday
7:30am–6:00pm
Wednesday
7:30am–6:00pm
Thursday
7:30am–6:00pm
Friday
7:30am–6:00pm
Saturday
8:00am–4:00pm
Sunday
Closed

Meet our employees

View all 20 employees View less employees

Reviews

Not rated Dealerships need five reviews in the past 24 months before we can display a rating.
(61 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Stanley Ford - McGregor from DealerRater.

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5.0

I feel they were honest and straight forward with me.

I feel they were honest and straight forward with me. I love the truck. I recommend this dealership. My sales guy worked hard to help me and finance worked hard to answer all my questions. Its never easy to pay so much for a vehicle but i do feel good about the purchase and feel i got a great deal on a awesome truck!

5.0

I feel they were honest and straight forward with me.

I feel they were honest and straight forward with me. I love the truck. I recommend this dealership. My sales guy worked hard to help me and finance worked hard to answer all my questions. Its never easy to pay so much for a vehicle but i do feel good about the purchase and feel i got a great deal on a awesome truck!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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1.0

Dishonest

Like other reviews on here, we had negotiated deal on a used vehicle. A deal was in place and price was set and car was heading back to be detailed for me to drive away. We had begun to go over paperwork and salesman informed me they had backed out of the deal and sold to another buyer. This is after spending all morning figuring out details on phone and in person. A waste of an entire morning. Looking over other reviews, this is common practice here.

1.0

Dishonest

Like other reviews on here, we had negotiated deal on a used vehicle. A deal was in place and price was set and car was heading back to be detailed for me to drive away. We had begun to go over paperwork and salesman informed me they had backed out of the deal and sold to another buyer. This is after spending all morning figuring out details on phone and in person. A waste of an entire morning. Looking over other reviews, this is common practice here.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 1.0
  • Quality of repair 1.0
  • Overall facilities 5.0
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
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1.0

Short version: They offered a deal that they did not want...

Short version: They offered a deal that they did not want to honor. When asked to provide proof to the reasons they were raising the price, they got upset and said they were refusing to do business. Long version My neighbor was buying a new vehicle from Stanley Ford in McGregor. I offered to buy his old truck from him. He agreed to sell it to me for the value offered to him on trade. Stanley agreed to accept the truck and sell it to me for $500 over the trade in value, plus TT&L., what they call an "in-and-out." They had no problem doing the "in". Once they possessed the truck things began to change. Due to a check engine light that was on when they purchased it, they were "unable to sell it in its current condition". They would not say what was wrong with it or any possible repair costs. They did give me a new sales price that was now almost $10,000 more. We already had an agreed on sales price, so I continued to ask for the service bill. When they did not provide this my suspicions grew. After a week with very little communication they provided a service record that failed to itemize the work done, as requested. They also called my neighbor back and told him that they would send him a new check for more money. This would in turn cost me more. I told them I was okay paying the increased price if they could provide me a better service record, let me view the parts that were removed from the truck and provide proof that they were sending my neighbor a check for more money than they originally paid him. They decided to rescend their offer to me. After sending an email highlighting their deceptive practices as outlined in the Texas Deceptive Trade Practices Act, I was given a number to their COO. He spoke with me and initially said no deal. After I told him what happened, he said he would review everything and call me back by 10am. The next day was a Saturday and I told him not to waste his weekend on this, but I would like a call back. He assured me he does not get weekends off with 500 employees. On Monday at noon, after not hearing back, I texted the COO. He texted back that he reviewed it and we would not be doing business. This does not sound like an isolated incident. After reviewing multiple online complaints outlining similar trade practices, I too decided to share my story. For their top management to review what happened and not care to resolve the issue, I believe that this is not a singular problem but one that is allowed to permeate through the company. Complaints have also been received with similar dealings at their other locations. My neighbor expressed multiple concerns of his own before, during and after his purchase. I will let him choose if he want's to share his story. Because of my neighbors warning up front, I recorded my conversations with the sales team. This kept them from being able to walk back their statements, but in the end it only highlighted their business practices.

1.0

Short version: They offered a deal that they did not want...

Short version: They offered a deal that they did not want to honor. When asked to provide proof to the reasons they were raising the price, they got upset and said they were refusing to do business. Long version My neighbor was buying a new vehicle from Stanley Ford in McGregor. I offered to buy his old truck from him. He agreed to sell it to me for the value offered to him on trade. Stanley agreed to accept the truck and sell it to me for $500 over the trade in value, plus TT&L., what they call an "in-and-out." They had no problem doing the "in". Once they possessed the truck things began to change. Due to a check engine light that was on when they purchased it, they were "unable to sell it in its current condition". They would not say what was wrong with it or any possible repair costs. They did give me a new sales price that was now almost $10,000 more. We already had an agreed on sales price, so I continued to ask for the service bill. When they did not provide this my suspicions grew. After a week with very little communication they provided a service record that failed to itemize the work done, as requested. They also called my neighbor back and told him that they would send him a new check for more money. This would in turn cost me more. I told them I was okay paying the increased price if they could provide me a better service record, let me view the parts that were removed from the truck and provide proof that they were sending my neighbor a check for more money than they originally paid him. They decided to rescend their offer to me. After sending an email highlighting their deceptive practices as outlined in the Texas Deceptive Trade Practices Act, I was given a number to their COO. He spoke with me and initially said no deal. After I told him what happened, he said he would review everything and call me back by 10am. The next day was a Saturday and I told him not to waste his weekend on this, but I would like a call back. He assured me he does not get weekends off with 500 employees. On Monday at noon, after not hearing back, I texted the COO. He texted back that he reviewed it and we would not be doing business. This does not sound like an isolated incident. After reviewing multiple online complaints outlining similar trade practices, I too decided to share my story. For their top management to review what happened and not care to resolve the issue, I believe that this is not a singular problem but one that is allowed to permeate through the company. Complaints have also been received with similar dealings at their other locations. My neighbor expressed multiple concerns of his own before, during and after his purchase. I will let him choose if he want's to share his story. Because of my neighbors warning up front, I recorded my conversations with the sales team. This kept them from being able to walk back their statements, but in the end it only highlighted their business practices.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
Worked with:
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5.0

I have been going to Stanley Ford McGregor for 7 years...

I have been going to Stanley Ford McGregor for 7 years and I highly recommend the service department for your vehicle. Not only have I purchased a 2015 F-350 truck here I also send my 2013 F-450 and my 2017 Lincoln Navigator for service. Would not take it any where else but Stanley Ford McGregor. They are so very friendly and treat you like family. Best dealership all the way around in McLennan county.

5.0

I have been going to Stanley Ford McGregor for 7 years...

I have been going to Stanley Ford McGregor for 7 years and I highly recommend the service department for your vehicle. Not only have I purchased a 2015 F-350 truck here I also send my 2013 F-450 and my 2017 Lincoln Navigator for service. Would not take it any where else but Stanley Ford McGregor. They are so very friendly and treat you like family. Best dealership all the way around in McLennan county.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
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5.0

Very pleased

Have bought three new cars from Stanley. Granddaughter needed a new car and Darin was the salesman. Darin was the salesperson and he went far beyond expectations in helping her get her new Mustang. Will be going back again for a truck. Thanks Darin

5.0

Very pleased

Have bought three new cars from Stanley. Granddaughter needed a new car and Darin was the salesman. Darin was the salesperson and he went far beyond expectations in helping her get her new Mustang. Will be going back again for a truck. Thanks Darin

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does not recommend this dealer
  • Shopped for a new car
  • Did not make a purchase
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Dealer response

James, thank you for your awesome 5-Star rating regarding Darin. It's our pleasure in serving you! We appreciate you taking time out of your day to let us know how we're doing. Thanks again!

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5.0

New truck purchase

Salesman Stephen Barnett went above and beyond helping me get the truck I wanted.The effort he put in to the process made the difference in me buying the new F 250. I also appreciated the General manager Stephen Johnston checking with me to make sure I was satisfied.

5.0

New truck purchase

Salesman Stephen Barnett went above and beyond helping me get the truck I wanted.The effort he put in to the process made the difference in me buying the new F 250. I also appreciated the General manager Stephen Johnston checking with me to make sure I was satisfied.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 4.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Randy, Thank you for your awesome 5-Star rating regarding Stephen Barnett and Stephen Johnston! Please let us know if we can help you with anything in the future. We appreciate your business!

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5.0

A great salesman

This is the place to go to purchase a new vehicle...Stephen Barnett went above & beyond for my family...the best experience from this Ford family.

5.0

A great salesman

This is the place to go to purchase a new vehicle...Stephen Barnett went above & beyond for my family...the best experience from this Ford family.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Rolanda, thank you for your awesome 5-Star rating regarding Stephen Barnett. It's our pleasure in serving you! We appreciate you taking time out of your day to let us know how we're doing. Thanks again!

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4.0

Buyer

Our son bought a truck and recommended us to Stanley and we are so happy he did. Normally I bought from the other Ford dealer in town but was told our trade in value would be greater in McGregor. We didn’t even give the other guys a chance, we found exactly what we were looking for there.

4.0

Buyer

Our son bought a truck and recommended us to Stanley and we are so happy he did. Normally I bought from the other Ford dealer in town but was told our trade in value would be greater in McGregor. We didn’t even give the other guys a chance, we found exactly what we were looking for there.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Sheila, Thank you for your 4-Star rating regarding your experience! We appreciate you taking time out of your day to let us know how we're doing. Thanks again!

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4.0

Standley Ford Finally Got It Right!

Had problems in the past but Steven Johnston made it all work out! Turns out it is a good place to buy used vehicles. Also like to thank LA and Brandon for their fast service on Sat.

4.0

Standley Ford Finally Got It Right!

Had problems in the past but Steven Johnston made it all work out! Turns out it is a good place to buy used vehicles. Also like to thank LA and Brandon for their fast service on Sat.

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Darlene, Thank you so much for your 4-Star rating regarding Steven Johnston and your experience at Stanley Ford McGregor! Please let us know if we can help you with anything in the future. We appreciate your business!

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5.0

Excellent Car Experience

Our sales rep Jose Manzano was excellent. he was not high pressure and he did a great job showing us different vehicles. Stanley Ford was excellent as a dealership to do business with, the whole process was fast and easy and again our sales person Joe Manzano was terrific. I recommend this dealership and ask for Joe to help you with your next vehicle

5.0

Excellent Car Experience

Our sales rep Jose Manzano was excellent. he was not high pressure and he did a great job showing us different vehicles. Stanley Ford was excellent as a dealership to do business with, the whole process was fast and easy and again our sales person Joe Manzano was terrific. I recommend this dealership and ask for Joe to help you with your next vehicle

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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