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Bird Kultgen Ford

(180 reviews)
Visit Bird Kultgen Ford
Sales hours: 8:30am to 6:30pm
Service hours: 7:30am to 6:00pm
View all hours
Sales Service
Monday 8:30am–6:30pm 7:30am–6:00pm
Tuesday 8:30am–6:30pm 7:30am–6:00pm
Wednesday 8:30am–6:30pm 7:30am–6:00pm
Thursday 8:30am–6:30pm 7:30am–6:00pm
Friday 8:30am–6:30pm 7:30am–6:00pm
Saturday 9:00am–5:00pm Closed
Sunday Closed Closed
New (254) 230-9752 (254) 230-9752
Used (254) 870-5694 (254) 870-5694
Service (877) 884-4754 (877) 884-4754

Reviews

(180 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Bird Kultgen Ford from DealerRater.

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I have dealt with many dealerships and this was by far...

I have dealt with many dealerships and this was by far the best most relaxing experience I have had. Straight forward Honest no numbers game!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

2020 Escape

Saturday I bought my 5th Escape from Bird Kultgen. Joshua Deyo, Philip Howard and Tim Pietsch are great to work with and always work on getting me the best deal possible.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Easy to deal with

Just purchased my second new truck in less than 6 months from Bird Kultgen. Very smooth process and the staff was excellent. I also have great experiences in service department - Thanks Bill Bullman and Leslie McBride!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

These guys were super patient with us out of state...

These guys were super patient with us out of state buyers.. dealing with our bank etc. Highly recommend using Miguel.. he made this process super easy.. worked extra hard to make the deal happen!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Bk review

Great and easy to work with. Very honest experience when many aren’t upfront. The prices were given upfront unlike other dealers and there were no hidden fees.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Great Experience

Adam Brown made the truck shopping experience as easy as could be. He was incredibly knowledgeable and made us feel at home. I would highly recommend Bird-Kultgen to anyone shopping for a new vehicle.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Terrible service department

My son's diesel truck broke down and was towed to BK Ford. They said the diesel looked cloudy and assumed he put the wrong gas in his diesel truck. Our insurance company took a sample and sent it to an external site for evaluation; it came back as diesel. The truck then sat on their lot for over a week before anyone looked at. When the service department finally looked at it they said it just needed fresh fuel and a new fuel filter. A new filter had been installed approximately one month prior. They did not run any diagnostics on the truck and took 7 days to even look at it or test drive it. The service rep (Leslie) did not call with any updates, and could never provide a clear answer for when the truck would be looked at. She continued to tell me how busy they were when i asked for a timeline.The service department is also closed on Saturday. I would not recommend this dealership to anyone.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Sales experience

If you dread car shopping you need to go see Adam Brown. He will put u in a great vehicle. And at a great price without all the pressure most salesmen put u through! U won’t be disappointed in your experience!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Exceptional Honest Service

Our sales consultant was Ernesto Ramirez! He was fantastic, and knew exactly what we were looking for. He found the perfect escape and f-150 for us. We couldn't be happier. They were upfront and honest with pricing and financing. They have earned life long customers! Thank you ERNESTO RAMIREZ and the entire Bird-Kultgen Ford Family!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Great dealership. Fair and honest.

Great dealership. Fair and honest. Purchased my 2008 F-150 from them and have it serviced here.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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