Reviews
My experience was extremely poor. I had called days in advance to make an appointment for two things (a recall software update and a bad tire pressure sensor). I was an hour early (8 am) for the appointment only to find out their tire machine had been broken since before the appointment. Though frustrated I decided to leave the car to get software update handled. They assured me it wouldn't take long. I called them at lunch and they said they would work on it soon. They never called. I went by at approximately 5:40 pm (website indicated they were open until 6 pm). They were closed. The car hadn't moved since I parked it. I took the car home and came back in the morning to get my extra key. They didn't realize I'd picked it up and then admitted nothing had been done to the car. Very frustrating.
My experience was extremely poor. I had called days in advance to make an appointment for two things (a recall software update and a bad tire pressure sensor). I was an hour early (8 am) for the appointment only to find out their tire machine had been broken since before the appointment. Though frustrated I decided to leave the car to get software update handled. They assured me it wouldn't take long. I called them at lunch and they said they would work on it soon. They never called. I went by at approximately 5:40 pm (website indicated they were open until 6 pm). They were closed. The car hadn't moved since I parked it. I took the car home and came back in the morning to get my extra key. They didn't realize I'd picked it up and then admitted nothing had been done to the car. Very frustrating.
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- Overall experience
- 1.0
- Does not recommend this dealer
- Came in for service or repair
Very well. Loved the pickup and delivery. Service department was friendly and fast. We will use Natchez Ford service again.
Very well. Loved the pickup and delivery. Service department was friendly and fast. We will use Natchez Ford service again.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Super friendly and trustworthy. He got my car for my oil change. Picked it up when he said and dropped it off when he said!
Super friendly and trustworthy. He got my car for my oil change. Picked it up when he said and dropped it off when he said!
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Had software issues, diagnosed it but rescheduled when proper parts were available. Called me and set appointment and had repaired. Great communication
Had software issues, diagnosed it but rescheduled when proper parts were available. Called me and set appointment and had repaired. Great communication
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
great dealership everyone is so friendly, easy to deal with and helpful . would go back
great dealership everyone is so friendly, easy to deal with and helpful . would go back
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
My experience was wonderful. Lori was extremely personable and helpful. She made the entire car buying experience very pleasant, easy, and successful.
My experience was wonderful. Lori was extremely personable and helpful. She made the entire car buying experience very pleasant, easy, and successful.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
They both were welcoming very knowledgeable and very helpful. I had a great overall experience working with both LaVan and Jonathan.
They both were welcoming very knowledgeable and very helpful. I had a great overall experience working with both LaVan and Jonathan.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
I never went. Call told him what I wanted and it was delivered I never went. Call told him what I wanted and it was delivered to me at work.
I never went. Call told him what I wanted and it was delivered I never went. Call told him what I wanted and it was delivered to me at work.
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- Overall experience
- 4.0
- Does recommend this dealer
- Shopped for a used car
I needed a part and the parts department was able to order the correct part and have it ready for me next business day. Theresa service department programmed the part to my truck same day. Very professional people that went above and beyond to help me.
I needed a part and the parts department was able to order the correct part and have it ready for me next business day. Theresa service department programmed the part to my truck same day. Very professional people that went above and beyond to help me.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Great service treated me with kind and respect will deal with them again thanks alot
Great service treated me with kind and respect will deal with them again thanks alot
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car