Rudolph Chevrolet

It is nice to do business with an organization that truly takes the time to listen to their customers. The owner has assembled an impressive staff. The entire process was seamless. My salesman was Rick Todd. It is a joy to see an knowledgeable employee that obviously enjoys what he is doing. I will be back.

Great experience with service, Oscar Ramos is awesome. Also facilities acomadate with waiting toddlers.

I am from Houston, Texas and was out in the Pecos, Texas area for the week on business. Thursday evening, I noticed the AC in my truck was not blowing cold air very much . Friday morning I drove into El Paso to watch my daughter compete in the Conference USA Championships and the air conditioner in my 2008 Avalanche quit blowing completely, so I had no idea as to where to bring it. While driving to El Paso, I called Rudolph Chevrolet, and spoke with Eddie in the Service Department. I explained the situation I was in, and asked if he could help. I told him I would be in El Paso in about 2 hours, and had planned on staying from Friday to Monday, but if I needed to stay longer to get my truck fixed, I could. He said to bring it in - he would be waiting on me - and they would take care of me. I asked him if I would need to get a rental car, and he said 'let's see what the problem is and go from there'. After arriving at the dealership, Eddie greeted me and sent my truck back into service. In about 30 minutes or so, Eddie came and told me what the problem was, how much it would cost, and said I did not need a rental car, as they would have my truck fixed in about 2 or 3 hours. In about 2 hours, Eddie came into the waiting area and said I was all ready to go - the AC was blowing cold air. I thanked him for the quick response they gave me being I was from out of town, and had NO IDEA as to where to take my truck. He said they understand people from out of town have vehicle problems from time to time, and they at Rudolph Chevrolet try to go out of their way to help strangers....... and believe me, they do. If I lived in the El Paso area, I would definitely be doing business with this dealership as they are very customer orientated. 'THANK YOU' Rudolph Chevrolet, and 'THANK YOU' Eddie in Service!!!!!