Rudolph Chevrolet

4.2 out of 5 4.2

Reviews

4.2 out of 5 4.2
28 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

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  • 5.0 out of 5
    January 17, 2019

    My 2000 Silverado Truck was in for an oil change. The diagnostic showed that some work needed to be done. My tech Mr.Bill Keoho,who has been my tech going... on 18 years, as always, explained what needed to be done, and why and the cost. This allowed me to make the decision. My confidence is high with Mr. Keoho and with Rudolph Chevrolet. I own two Silverados that I bought from Rudolph Chevrolet.

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    Hi Yvonne, thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! Our team strives to deliver... an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!

  • 1.0 out of 5
    December 30, 2018

    My car is been on service for about a month and till right now I haven’t got back, it has just a little noisy when you’re twist the steering wheel and... they said it was one of the struts they changed it in about a week but when I picked up my car and the noise was still there, that was more than two weeks ago and till right now I had received only one call from them and they still don’t know what is it, in my opinion to have certified mechanics and been a dealership you think they would know something by now.

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    Does not recommend this dealer
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    Hi Jesus, thank you for leaving us feedback. We are disappointed to hear that your experience was not a positive one. I do appreciate you taking your ...time and talking to me, we are are working on a resolution to this intermittent noise and will be contacting you after repairs are completed. Thanks again.

  • May 13, 2015

    It is nice to do business with an organization that truly takes the time to listen to their customers. The owner has assembled an impressive staff. The... entire process was seamless. My salesman was Rick Todd. It is a joy to see an knowledgeable employee that obviously enjoys what he is doing. I will be back.

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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  • 5.0 out of 5
    November 15, 2018

    Very pleased with the service and courtesy from the employees.

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    Thank you for the positive review.

  • 5.0 out of 5
    November 9, 2018

    FAST, COURTEOUS AND PAINLESS. MR. JERRY CHAVEZ JR. WAS VERY HELPFUL AND WORKING WITH ME TRYING TO PURCHASE A VEHICLE FOR MY DAUGHTER HE EVEN WENT AS FAR... AS PLACING A RED BOW ON THE CAR FOR MY DAUGHTER. THE LAST TIME I HEARD FROM JERRY IS WHEN I PICKED UP THE VEHICLE. HOPE TO HEAR FROM HIM TO SEE HOW THE CAR IS DOING AND HOW SATISFIED ME AND MY DAUGHTER ARE. THANK YOU JERRY CHAVEZ JR.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Thank you Patricia for the great review and kind comments. I will pass them along to Jerry. Our entire team works hard to work with your budget and g...et you the best deal. We're always here with the same great service whenever you need service or another vehicle! Ed Gillette, Customer Experience Manager.

  • 5.0 out of 5
    October 23, 2018

    I made an appointment, I was given a loaner car during the time my vehicle was being serviced. The service advisor kept me informed of the progress of... the repairs. Once the repairs were completed, my vehicle was washed and returned to me.

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    Thank you so much Marsha for the wonderful review. We sincerely appreciate your business and look forward to seeing you again. Ed Gillette, Customer... Experience Manager.

  • 5.0 out of 5
    April 23, 2018

    It was a good experience. The salesperson was courteous and patient answering all our questions. He was not pushy or rude as we looked at different cars.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Dear Monica. Your satisfaction is important to us, so we want to sincerely thank you for choosing Rudolph Chevrolet and we hope to see you again soon!... Ed Gillette, Customer Experience Manager.

  • 3.0 out of 5
    April 10, 2018

    Very inexperienced mechanic working on my Corvettes. There were multiple occasions when he got stuck on what to do and I had to advise him on how to go... about with the repair. I’m not even a mechanic, but I knew more about basic vehicle engineering and design than the mechanic on common sense issues, which obviously, he had a problem with understanding. Very scary technical work. Customer service from the service representative was better than average and tried to make up for the incompetent mechanic.

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    Hello, we pride ourselves on providing exceptional service, so we are disappointed to hear that your visit with us was anything less than satisfactory.... We appreciate you bringing this experience to our attention. If you are willing, please contact us at (915) 544-4321 so we can work towards a resolution. We look forward to hearing from you.

  • 4.0 out of 5
    April 3, 2018

    Overall positive. Team was friendly and made sure that I understood every part of the transaction and the truck

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Thank you Paul for the 4 star review. We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are h...appy to help! Ed Gillette, Customer Experience Manager.

  • 5.0 out of 5
    January 5, 2018

    We are very happy with Rudolph Chevrolet.. thank you Mr. James, you were very nice and very admirable. It was a pleasure to meet you and do business with... you

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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