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Hyundai of El Paso

(1,293 reviews)
2018 consumer dealer award
View 2 awards
2018 consumer dealer award 2017 consumer dealer award

Reviews

(1,293 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Hyundai of El Paso from DealerRater.

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Took very little time to get everything done. Wonderful !

Would really appreciate if interest rate given to us at the time of purchased would be re checked as we were told, during the financing

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for your feedback. We are so glad you had such a great experience with us, and we hope to see you again!

pleasurable,timely,satisfactory!!

Was a most pleasurable experience ever buying a car...joel acosta was very helpful and professional. Will definetely refer family and friends to this dealership!! Love my new hyundai elantra!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

We are so happy that you enjoyed your visit with us! Thank you so much for your business, and enjoy your new ride!

It was a very great experience.

I would highly recommend this dealership to anyone. The staff is very welcoming and helpful. The services provided by this company are amazing! Also, they found a car which meet all my needs. I love, love my new car!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

We are so glad you had a great experience with us! We sincerely thank you for your business, and we hope to see you again soon!

Overwhelmed with appreciation.

You guys Josh, Melvin, Sergio, Eric ... Thank you from the bottom of my heart. Someday I'll explain the impact of this purchase; and Of course, Thank you Mr. Oscar Leeser! P.S. Wells Fargo ... Thank you Thank you Thank you!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

You are so very welcome! Thank you for your feedback. We are so happy you enjoyed your experience with us at Hyundai of El Paso! Please come back and see us again!

Hyundai Visit

Your facility was very organized, clean and inviting. Your employees are all very professional and friendly. I had a very good experience visiting your dealership.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

We are so happy you enjoyed your experience with us! Customer satisfaction has always been Hyundai of El Paso's mission as a company. Thank you for letting us know we accomplished our goal! Please come back and see us!

very good service

We had a very good experience at this dealership. We were treated with excellent customer service. Will definitely recommend this facility to friends and family. Once it's time for our kids to get their vehicle, will return to Hyundai. Thank you for your great service.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for sharing your feedback! We're happy to hear that you would recommend us. That's the best compliment to our team!

Awesome

Everyone was very helpful and kind. Eager to get me into what I wanted and deserved. All questions were answered and myself and my family were treated with great respect.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Huge thanks to you and your family for visiting Hyundai of El Paso! Charlene, thank you for making us your dealership.

Excellent

Excellent service start to finish. Everyone was so helpful. The sales consultant was patient and educated me on all the cars that were available to me. The sales consultant was very informative with all the paperwork thant I needed to be filled out. Next time my family or friends need a vehicle I am referring the to Hyundai of El Paso

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

We're glad everything was excellent from beginning to end! Your recommendation to family and friends is the best compliment. We hope to serve you again in the future!

bad deal

This dealership is no longer the way it use to be. They don't care about customers they just want a number I guess this new management cares about a number not about customer service. Bought two cars from them before but after this experience I won't go back. Save your self some time and go to a dealership that treats you like a customer and not a number.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair 1.0
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Jorge, Thank you for your feedback. We are sorry about your negative experience with us. We have always strived for excellence in customer relationship management, and we will continue to do so. We encourage you to follow up with our General Sales Manager, Bruce Vandervort. He can be reached at 915-881-0300.

excellent

My experience was wonderful I really appreciate everything hyundai of El paso did for me. I will come back to buy my next call. The staff was very friendly

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

We appreciate you making us your dealership in El Paso! Thank you for the great feedback. We look forward to serving you again in the future.