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All American Chrysler Dodge Jeep Ram of Odessa

(2,124 reviews)
Visit All American Chrysler Dodge Jeep Ram of Odessa
Sales hours: 8:30am to 7:00pm
Service hours: 7:30am to 6:00pm
View all hours
Sales Service
Monday 8:30am–7:00pm 7:30am–6:00pm
Tuesday 8:30am–7:00pm 7:30am–6:00pm
Wednesday 8:30am–7:00pm 7:30am–6:00pm
Thursday 8:30am–7:00pm 7:30am–6:00pm
Friday 8:30am–7:00pm 7:30am–6:00pm
Saturday 8:30am–7:00pm 8:00am–4:00pm
Sunday Closed Closed
New (877) 238-3044 (877) 238-3044
Used (877) 238-2205 (877) 238-2205
Service (877) 753-4205 (877) 753-4205

Reviews

(2,124 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of All American Chrysler Dodge Jeep Ram of Odessa from DealerRater.

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Always pleased when dealing with the employees of All...

Always pleased when dealing with the employees of All American Dodge of Odessa. Awesome customer service, especially in the service department. The only place I trust my vehicle to get serviced.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you Candice for your wonderful review and continued business. We are so happy to hear that you have had great experiences with us here at All American Chrysler Jeep Dodge Ram of Odessa.

When I first got there Emily started doing a great job I...

When I first got there Emily started doing a great job I thought it was really quick. Emily was really nice. Thank you Great service.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for taking the time to send us a wonderful review! We are so pleased that you are happy with the service you received here at All American Chrysler Jeep Dodge Ram of Odessa.

Cindy Alvarado and Sammy Luna are the ones the helped and...

Cindy Alvarado and Sammy Luna are the ones the helped and they were awesome. Jose the finance guy was also awesome and very informative.and nice

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thank you for your kind review! We are so happy to hear that you had a great experience with us here at All American Chrysler Jeep Dodge Ram of Odessa. We look forward to working with you again in the future.

Sucks!! Took them a week to get 2 recalls on my vehicle...

Sucks!! Took them a week to get 2 recalls on my vehicle done and to diagnose a problem I was having. Failed to communicate with me that if I wasn't going to fix my car there if warranty didn't cover the problem that it would be 200 plus dollars! Didn't tell me until I went to pick up my vehicle. Called multiple times without answer checking on the status. Had to call the sales department to go check on my vehicle. When I finally got my vehicle (after closing time) becausei was trying to talk to the manager about not being informed about the fee. He didn't care! He just wanted to close for the day and said we had to pay or couldn't get our vehicle keys. When I got my vehicle the technician didn't even put my vehicle back together to how it was. But of course they were closed and couldn't get anyone's attention. Tried calling that week and no answer! I didn't go up there because I had to leave town on an emergency (in my other vehicle). I won't be returning!

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair 1.0
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

I leased my 2017 Compass Trail Hawk for 39 months, I like...

I leased my 2017 Compass Trail Hawk for 39 months, I like the vehicle and decided to buy it. I have 18,400 miles on it. In the 39thmonth the radio screen went out, I took it to the shop and found out it was out of warranty. I had it replaced for $1,600.00 + dollars. If I had known that this was not under warranty I would not have purchased the car. You now have an unhappy camper. I will never buy a car from Chrysler ever again. It took 3 weeks to get repaired!

Rating breakdown (out of 5):
  • Customer service 3.0
  • Buying process
  • Quality of repair 3.0
  • Overall facilities
  • Overall experience 3.0
  • Does not recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Wonderful service all the way around, employees where...

Wonderful service all the way around, employees where very helpful and answer all my questions and concerns, service was fast and had it done the same day.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for taking the time to send us a kind review! We appreciate your business! We look forward to working with you again in the future.

It was great friendly people. Great deals and didn't take...

It was great friendly people. Great deals and didn't take all day. Was very satisfied with the car I got.I would recommend them.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thank you for your wonderful review! We are so pleased to hear that you had a great experience with us here at All American Chrysler Jeep Dodge Ram of Odessa. Enjoy your new care!

Customer service was awesome! When I arrived I was...

Customer service was awesome! When I arrived I was probably greeted by the entire service team with a friendly hello. I recommend this place to anybody

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you Montgomery for your kind review! We are so pleased to hear that you had a great experience. We look forward to working with you again here at All American Chrysler Jeep Dodge Ram of Odessa.

I had to wait 3 hours for an oil and fuel filter change!...

I had to wait 3 hours for an oil and fuel filter change! When went to why, no one would acknowledge my presence. Wait of day

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair 3.0
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

I have bought several cars from all American dodge I...

I have bought several cars from all American dodge I won't but anywhere else they are the best. I love how they treat me and husband they are very friendly.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for your continued business! We truly appreciate you. Also, thank you for taking the time to send us a great review! We look forward to seeing you in the future.