Reviews
Phenomenal, friendly, courteous, professional staff &
Phenomenal, friendly, courteous, professional staff & service every time I visit. Everyone deserves raises & paid vacations.
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- Buying process —
- Quality of repair —
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Very friendly and fast service.
Very friendly and fast service. Completed the work on time and had my vehicle ready when promised.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your five star review. The All American Chrysler Jeep Dodge Ram of Odessa team is delighted we could serve you so well.
Excellent service
Excellent Service and very helpful. And didn’t wait forever for team to finish services on my truck. Would recommend Odessa Dodge dealership 100 times over midland and other surrounding dodge dealerships.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Esta excelente el servicio gracias por la atención que se
Esta excelente el servicio gracias por la atención que se me brindó en ese momento
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
¡Muchas gracias por tus amables palabras! ¡Apreciamos su negocio y esperamos la próxima vez que podamos ayudarlo! ¡Qué tengas un lindo día!
I would not recommend taking your vehicle to get serviced
I would not recommend taking your vehicle to get serviced there took over 2 months to get mine back.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Please reach out to us at (432) 580-2500 so we can understand what happened. We look forward to hearing from you.
Myra Vega in service department, went above and beyond
Myra Vega in service department, went above and beyond for me, with customer satisfaction. Made my whole experience there wonderful. Dealership clean, very well organized, and people are great. Thank you.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you so much for your kind words! We appreciate your business and look forward to the next time we can help you! Have a great day!
Everyone was great.
Everyone was great. Getting back into a Charger has been my desire for two years. All American Chrysler Jeep Dodge Ram of Odessa made it happen!
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you so much for your kind words! We appreciate your business and look forward to the next time we can help you! Have a great day!
Claudia
Loved the service would come again if I have more car problems. Although I will be coming again so y’all can check why my oil was spilling
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you so much for your kind words! We appreciate your business and look forward to the next time we can help you! Have a great day!
My dodge has been there since Dec 4th for a transmission
My dodge has been there since Dec 4th for a transmission replacement. Parts finally orders and arrived on the 4th of Jan. Now we have been waiting ever since for the repair. Was told it was in the bay on monday so we borrowed a car and drove by, and caught them in a lie as it was in the parking lot still. Then told it would be ready today just to be told now it'll be at least 2 more days.. Do not go here!!!!
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
We're sorry to hear your experience with us was less than amazing. Please reach out to us at (432) 580-2500 so we can understand what happened and how we can improve. We look forward to hearing from you.
I have already tried this and nothing. I have been up there / called up there every single day, and i keep getting told lies and given the run around. I have even had a conversation with the service manager Jose that laughed at me, dismissed my issues as the customer, and defended his staff making false promises and giving us lies. At this point I have escalated this to Lithia and currently pending a call with a District/Regional manager over Lithia to return my call. These interactions have all been recorded and will be submitted to Lithia. In addition, I have reviewed all your social media pages, and public facing review sites. I have contacted the local news agencies around the area and submitted my records as well since this has clearly been going on a while considering all negative reviews for the past few years have been related to service. Lastly, I have posted on social media to find others willing to submit a consumer complaint against your location to the Attorney General. I have been ran over long enough by your dealership and this is not fair to treat a customer this way. No one at your location can be honest or provide any true resolution to this situation you have caused.
Great people and really helpful on choosing the best
Great people and really helpful on choosing the best option in the suvs recommend Lindsey Roth
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We appreciate the lovely feedback of All American Chrysler Jeep Dodge Ram of Odessa. Thank you and have a great day!