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All American Chrysler Dodge Jeep Ram of Odessa

(2,124 reviews)
Visit All American Chrysler Dodge Jeep Ram of Odessa
Sales hours: 8:30am to 7:00pm
Service hours: 7:30am to 6:00pm
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Sales Service
Monday 8:30am–7:00pm 7:30am–6:00pm
Tuesday 8:30am–7:00pm 7:30am–6:00pm
Wednesday 8:30am–7:00pm 7:30am–6:00pm
Thursday 8:30am–7:00pm 7:30am–6:00pm
Friday 8:30am–7:00pm 7:30am–6:00pm
Saturday 8:30am–7:00pm 8:00am–4:00pm
Sunday Closed Closed
New (877) 238-3044 (877) 238-3044
Used (877) 238-2205 (877) 238-2205
Service (877) 753-4205 (877) 753-4205

Reviews

(2,124 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of All American Chrysler Dodge Jeep Ram of Odessa from DealerRater.

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They misdiagnosed my truck, we waited about a month for

They misdiagnosed my truck, we waited about a month for the part to come in and it wasn’t even the issue. I took the truck back no more than 30 minuets after it was “ready”. The paperwork stated they test drove it, but there’s absolutely no way given the fact that I could tell the problem was still there before leaving the parking lot. It’s been 4 days since I dropped it back off and they haven’t touched it. The service department refuses to answer the phone or call you back. Find another dealership for service.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Please reach out to us at (432) 580-2500 so we can understand more about what happened and how we can improve. We look forward to hearing from you.

Made the process of buying a vehicle simple from start to

Made the process of buying a vehicle simple from start to finish. Would recommend to family and friends.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for your five star review. The All American Chrysler Jeep Dodge Ram of Odessa team is delighted we could serve you so well.

AACJDR of Odessa always exceeds expectations, I'm always

AACJDR of Odessa always exceeds expectations, I'm always satisfied with their sales and service staff, thank you

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for your kind review! We appreciate your business and look forward to the next time we can help you! Have a nice day!

I had a check engine light pop up on my jeep.

I had a check engine light pop up on my jeep. Dropped it off and was told they were behind 2.5 weeks, which was ok with me as they needed.to replace recalls as well. My jeep was returned with no issues and well ahead of schedule, vacuumed and.washed in.pristine condition.. I am stingy with praise but can honestly say the team at All American Chrysler Jeep Dodge in Odessa has an exempliary crew. Friendly and effecient they are what all of us are hunting in customer service. I highly recommend if you are in need. Sincerely, Sherry M

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for your kind review! We appreciate your business and look forward to the next time we can help you! Have a nice day!

My experience at this dealership was great, my service

My experience at this dealership was great, my service advisor Norma Padilla took care of me in a prompt manner. I was greeted by Yanely Villa at the show room/ waiting area, she took time to explain things that were not explained at the dealership that I bought the car at (swell motor company), great experience all the way around.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

We're grateful to know that your experience with us was an amazing one! We're always happy to hear appreciation from our customers. We look forward to seeing you again soon at All American Chrysler Jeep Dodge Ram of Odessa.

I've done a lot of business with this dealership in the

I've done a lot of business with this dealership in the past. Swore I'd never again. However, Sales Associate Armando changed my mind. My husband and I are very happy with our new purchase and extremely happy with the job Armando and others have done for us.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 3.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

We're grateful to know that you had a good experience. We appreciate your second chance and your business. We look forward to getting the chance to help you again. Have a great day.

We walked in without having intention to buy a vehicle,

We walked in without having intention to buy a vehicle, but after a drive test and the kindness of the sales person we felt in love with our Wagoneer. This is the most beautiful SUV I have seen with great features.. we are loving it and definitely made a great deal.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Hello and thank you for taking the time to share your detailed feedback! We are thrilled to hear that you have nothing but amazing things to say about our team. Come back and see us!

Grecia and Rocio were wonderful.

Grecia and Rocio were wonderful. They truly gave exceptional customer service. Made my car buying experience hassle free and with no stress and anxiety. Very friendly and professional.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thanks a bunch for your kind words. It's reviews like this that make us at All American Chrysler Jeep Dodge Ram of Odessa excited to come into work every day.

Myra was extremely helpful, I would definitely continue

Myra was extremely helpful, I would definitely continue to use this service just so she could help me!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thanks a bunch for your kind words. It's reviews like this that make us at All American Chrysler Jeep Dodge Ram of Odessa excited to come into work every day.

Oil change

Friendly people and same day service for oil change! There were a lot of people when I went, so services took longer than expected but other than that it was a good experience.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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