Freedom Buick Gmc

2.6 out of 5 2.6

Reviews

2.6 out of 5 2.6
6 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.
  • 1.0 out of 5
    August 31, 2019

    I spoke to someone on the phone and I let them know I was from out of town and was interested in o used 2015 truck but I was wanting to know if the price... was negotiable because I didn’t want to make the trip to Odessa just to find out the price is set. Well I got to the dealership and all vehicles were locked, there was no one around to help me out. When I ask a gentleman for help he said he was already busy with someone but that he would get us help. The lady’s name was Karime. I guess she was knew because she didn’t have answers but she did help from her manager, at least she tried. The manager would only talk to her and refused to come outside his office and talk to me about this vehicle. I walked out and don’t plan on purchasing anything from there again. I wish I knew what that managers name was so I could call and complain. Poor customer service plus training, if that was the case. The guy that called and texted me didn’t bother to answer me when I sent him a text saying I was outside to see the vehicle.

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    Quality of Repair
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    Overall Facilities
    1.0 out of 5
    Buying Process
    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 1 found this review helpful. Did you?
  • 5.0 out of 5
    January 30, 2019

    Our salesman Ceromie Coleman by far is the best salesman i have dealed with in many years. Met every goal and need. Couldnt be more happier

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    5.0 out of 5
    Buying Process
    Does not recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 1.0 out of 5
    June 18, 2018

    I’ll never recommend this dealer to no one, if you are going to purchase a car here ask for CARFAX if they tell you on words that the car only have an... owner and no accident LIES, I just bought my car and I wasn’t so sure of what they told me about the car, so I pay $40 for carfax and result that my car has 3 owners when that said one and a car accident when they said none, this is not right guys you can sell lies....

    1.0 out of 5
    Customer Service
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    3.0 out of 5
    Buying Process
    Does not recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 1.0 out of 5
    June 5, 2018

    Do not deal with sales person Amy Henry! She can’t seem to get her story right. Not a really good liar or salesman at that.maybe cause we were Mexicans... with tattoos she thought we didn’t have money. With a lot cash on hand which she didn’t know .. lost out. She contradicted herself. What embarrassment.

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    Buying Process
    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 1 found this review helpful. Did you?
  • 5.0 out of 5
    December 8, 2017

    The service department is the best ever!!! Friendly advisors, work is done quickly and accurately.. I recently purchased a brand new 2018 GMC Sierra and... the sales team is just as awesome as the service department. Will definitely be returning for all my vehicle needs on not only my GMC but my Chevy as well!

    5.0 out of 5
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    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 1.0 out of 5
    December 28, 2015

    Took my car in to have a repair done in the transmission and they told me they didn't have a transmission mechanic to fix it. What happened to taking you're... car to the dealership for the best quality service??

    1.0 out of 5
    Customer Service
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    Quality of Repair
    3.0 out of 5
    Overall Facilities
    Not Applicable
    Buying Process
    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
    2 people out of 2 found this review helpful. Did you?