O'Rielly Chevrolet

Just finished a little road trip and my 2008 truck with 397,822 miles has not ever been better. Thank you, Ricky, and Brian, for your professional treatment, your want to make things right, and a team of mechanics that surpasses excellence in all you do. My trust in you both makes it worth coming from Phoenix to service my truck. A. Reynoso

I worked with Anna as my sales person. I got my Equinox because of the work of the entire ORielly team! I never would have my dream car if it wasn't for them! Like a fine tuned machine, ORielly functioned as a finisher!

I reached out to O’Rielly in Tucson excited about a vehicle that fit my family’s needs. We just welcomed our third child, and as a family of five preparing for kindergarten drop‑offs, we needed a second car that matched our budget. I found a vehicle listed online that was perfect for us, and I contacted the dealership immediately. Instead of helping me with the car I asked about, I was met with constant attempts to upsell me into more expensive vehicles I never asked for. Every response circled back to pushing higher‑priced options, completely ignoring the car I was interested in. The worst part came the very next day. I reached out for an update, only to be told the car had been sold — without ever giving me a real chance to buy it. Yet again, they tried steering me toward another upsell. It felt manipulative, dismissive, and entirely profit‑driven. Jamie and her team leader didn’t listen, didn’t respect my situation, and didn’t provide anything close to a remarkable experience. Instead, they tried to pigeonhole me into a financial decision that made no sense for my family. If you’re looking for honesty, transparency, or a dealership that actually hears you, this is not the place. Families deserve better than being treated like sales targets instead of people.

Excellent experience from start to finish and beyond the sale. Everyone from sales,finance,tech and service were knowledgeable, straightforward and very pleasant to deal with.

Richard G always provides me great service. Tells me what my vehicle needs and helps me take care of my vehicle.

Very friendly and helpful. Several people came over and said thank you. No pressure to buy. Overall a great experience.

Impeccable service , Trey my service advisor kept me informed about my vehicle, and he was very professional

I recently purchased a car from Hope and I couldn?t be happier with the experience. She was professional, knowledgeable, and made the entire process seamless. If you are looking for a new vehicle, I highly recommend asking for her!

Senior price gouge. Ridiculous. $160 for 6 quart oil change without tire rotation. Normal price here in Northern California at Chevy dealership is $120 with tire rotation. Made the appointment online by VIN with price quote of $120. It was changed by service rep at time of service. Avoid this dealership if you are a Senior.

I arrived at 10:50 for an 11:00 a.m. appointment and waited for 15 minutes in my vehicle to be checked in. The service advisor then came out after another 5 minutes. I conveyed that I was there for an oil change and to check the tire pressure on the rear wheels, as the outside passenger tire was 3 lbs lower than the others. I then went to the waiting room at approximately 11:15. After waiting, without any updates from my service advisor, I went to the service department at 2:45 to ask where my truck was. I was told, "Oh yeah, it's done, but we are waiting on the paperwork." I then asked about the tires, and he said he would check on them. When he came back, he said, "It's in Bay 3, but they have to take the rear wheels off to air them up." What??? I never heard of such a thing. How are dually valve stems not accessible without taking the wheels off?? I told him to forget it and to give me my bill. It then took another 15 minutes to get the bill to pay it. My questions are: 1) Why does it take over 3 hours to change oil and filter in the truck, ESPECIALLY when I had an appointment? 2) Why was I not given updates? 3) Why can't you air up tires without taking the wheels off? 4) Why not list the brand, type, and weight of the oil, and the filter brand/model on the work order? All my receipt says is "Engine Oil" and "Filter". Even the Multipoint Inspection is listed as being done, but there is no detailed information on what was checked or the particulars of each item. In short, I am very disappointed in my service experience at O'Reilly Chevrolet and may only return there if necessary for warranty work. Never again for routine maintenance.