Reviews
Service was on time and fast. Service adviser was friendly and efficient. Customer lounge was clean with fresh coffee.
Service was on time and fast. Service adviser was friendly and efficient. Customer lounge was clean with fresh coffee.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for sharing your recent service experience. We're so happy that you received prompt service and had a positive experience with our staff and facilities. We appreciate you choosing Arrow Ford and look forward to serving you again soon.
We were pleased with everyone that helped us with our visit and ultimately the purchase.
We were pleased with everyone that helped us with our visit and ultimately the purchase.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you, Johnson's, for your review! We are so happy to hear that your experience with our staff lived up to your expectations. We hope you enjoy your new vehicle and look forward to serving you again in the future.
Quoted me $9,400 on a 2016 Ford Fusion. Parts are all under $100 except for one. Labor shouldn’t cost that much. That is ridiculous to even justify charging that much for a 10 year old car. You’re out of your mind!
Quoted me $9,400 on a 2016 Ford Fusion. Parts are all under $100 except for one. Labor shouldn’t cost that much. That is ridiculous to even justify charging that much for a 10 year old car. You’re out of your mind!
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- Overall experience
- 2.0
- Does not recommend this dealer
- Came in for service or repair
Thank you for sharing your feedback. We understand the frustration and concern when a quote comes in higher than expected. Our goal is to provide transparent, accurate estimates and explain the work and cost involved so our customers can make informed decisions. Our management team will be reviewing your estimate and recommended repairs. If you would like to discuss this matter further, please give us a call at 325-692-9502. Thank you.
Quick service and very friendly. Only suggestion is have techs watch grease oil on clothes and rubbing up against vehicles
Quick service and very friendly. Only suggestion is have techs watch grease oil on clothes and rubbing up against vehicles
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for the great review and helpful feedback! We're glad you received quick, friendly service. We also appreciate you pointing out the concern about grease and oil getting on clothing or vehicles. We'll share this with our service team and reinforce the importance of protecting our customers' vehicles throughout the service process. Thank you for choosing Arrow Ford!
salesman Chad and finance manager Andrew made this experience quick, easy and weren't pushy whatsoever. Every question we had was answered. They also stayed after hours to get the deal done since I had to drive from midland. We did not feel rushed at all. GREAT EXPERIENCE
salesman Chad and finance manager Andrew made this experience quick, easy and weren't pushy whatsoever. Every question we had was answered. They also stayed after hours to get the deal done since I had to drive from midland. We did not feel rushed at all. GREAT EXPERIENCE
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for the fantastic review! We're thrilled to hear Chad and Andrew made your experience quick, easy, and completely pressure-free. We are especially glad our team was able to accommodate your schedule and make the trip worthwhile. Thank you for choosing Arrow Ford, and congratulations on your new vehicle!
Very friendly and helpful staff, purchasing process was quick and easy. Honestly staff could have offered water or shown around where things were located. Spending 3-4 hours there and had to ask for water for the kiddo was a bit off. Have purchased other vehicles at a diff dealership and hospitality was better. Also the detailing process could have been better, scratches appeared after the detailing and a rusted razor blade was left inside the vehicle.
Very friendly and helpful staff, purchasing process was quick and easy. Honestly staff could have offered water or shown around where things were located. Spending 3-4 hours there and had to ask for water for the kiddo was a bit off. Have purchased other vehicles at a diff dealership and hospitality was better. Also the detailing process could have been better, scratches appeared after the detailing and a rusted razor blade was left inside the vehicle.
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- Overall experience
- 4.0
- Does recommend this dealer
- Shopped for a new car
Thank you for your honest and detailed feedback. We're glad to hear our team was friendly and that the purchasing process was quick and easy, and appreciate you bringing your concerns with our sales and detail teams to our attention. We appreciate you choosing Arrow Ford, hope you enjoy your new Ford and look forward to the opportunity to provide a better experience next time you visit our dealership.
Short wait for a Saturday. Jd was great deal with, very respectful and friendly young man
Short wait for a Saturday. Jd was great deal with, very respectful and friendly young man
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your review! We are happy to hear you had a great experience with JD and that you received prompt service. We appreciate you choosing Arrow Ford service and look forward to serving you again in the future!
With an appointment is was quick and easy to get my service done. Thanks Arrow Ford
With an appointment is was quick and easy to get my service done. Thanks Arrow Ford
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
We are so happy to hear that your service appointment was quick and easy. Thank you for your review!
Johnathan was my sales man and was extremely helpful from the first phone call to me driving off the lot with my vehicle! The dealership as a whole was full of nice people and they were very accommodating to my hectic schedule I had for the day! I will definitely recommend my family and friends to choose arrow if they’re in the market for a vehicle!
Johnathan was my sales man and was extremely helpful from the first phone call to me driving off the lot with my vehicle! The dealership as a whole was full of nice people and they were very accommodating to my hectic schedule I had for the day! I will definitely recommend my family and friends to choose arrow if they’re in the market for a vehicle!
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you so much for leaving such a kind review. We are thrilled to hear that Jonathan was helpful through your entire experience. We truly appreciate your recommendation. Congratulations on your new Ford!
On time with my appointments ,and keep me informed. Very pleasant to work with. Would recommend
On time with my appointments ,and keep me informed. Very pleasant to work with. Would recommend
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your review! Prompt service and good communication are so important to us, so we are thrilled to hear that Joe has provided this for you. We truly appreciate the recommendation and look forward to seeing you again in the future. Take care!