Reviews
I didn't have to go in the dealership to get my oil changed! The mobile technician came out to my work and changed my oil and rotated my tires. The technician Tim was amazing.
I didn't have to go in the dealership to get my oil changed! The mobile technician came out to my work and changed my oil and rotated my tires. The technician Tim was amazing.
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
We're thrilled Tim provided such convenient and professional service. Thank you for choosing Arrow Ford and sharing your experience!
Fast friendly service. Advisor was very attentive and kept me informed during my oil change.
Fast friendly service. Advisor was very attentive and kept me informed during my oil change.
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for the five-star rating! We truly appreciate your support and are thrilled that you chose Arrow Ford for your automotive needs.
Service department is a joke and service advisors are trash and rude. Management doesn't care
Service department is a joke and service advisors are trash and rude. Management doesn't care
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 1.0
- Does not recommend this dealer
- Came in for service or repair
Just bought a new truck today. Andi was exceptionally helpful. He worked hard to get me the best deal, and was very pleased with the price he got for me. Very professional, and polite. In my opinion if you want a vehicle ask for Andi and he'll work hard for you. Now as far as business managers go stay away from Cody, he's not helpful at all and seems to be very arrogant. Someone in administration needs to have a talk with him. If not for Andi arrow ford would have lost a cash sale because of Cody
Just bought a new truck today. Andi was exceptionally helpful. He worked hard to get me the best deal, and was very pleased with the price he got for me. Very professional, and polite. In my opinion if you want a vehicle ask for Andi and he'll work hard for you. Now as far as business managers go stay away from Cody, he's not helpful at all and seems to be very arrogant. Someone in administration needs to have a talk with him. If not for Andi arrow ford would have lost a cash sale because of Cody
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
I made an appointment to get a key fob programmed for a used F250 that I had just purchased from dodge dealership. JD was my service person. I had purchased a fob off of the internet and he said it wasn't oem so it probably wouldn't work. I told him if it didn't that I would like it back so I could get a refund being that the one from arrow ford cost $215 dollars. He told me that I could have the other one back to get a refund on. After I got home from paying the $473 to get the key fob and programming I checked the key fob that I had ordered and it was missing the key part of it. I called JD twice that afternoon and no return call. I called again the next day and after an hour he returned my call. I asked where my key was and he said he would check. He then returned my call and said they used that key on the ford key fob. I said then you owe me a key for this fob, he said how do you figure, I said because you used mine on this one. He said no we saved you money by not charging you for a key from ours. I said it all comes as a set, he and the service manager said not here at ford we sell it separately. So I guess the key plus the key fob is more than $215 because they said they were saving me money. You can buy the whole thing for $74 off of the internet just FYI. I will be using someone else besides arrow ford for my business from now on.
I made an appointment to get a key fob programmed for a used F250 that I had just purchased from dodge dealership. JD was my service person. I had purchased a fob off of the internet and he said it wasn't oem so it probably wouldn't work. I told him if it didn't that I would like it back so I could get a refund being that the one from arrow ford cost $215 dollars. He told me that I could have the other one back to get a refund on. After I got home from paying the $473 to get the key fob and programming I checked the key fob that I had ordered and it was missing the key part of it. I called JD twice that afternoon and no return call. I called again the next day and after an hour he returned my call. I asked where my key was and he said he would check. He then returned my call and said they used that key on the ford key fob. I said then you owe me a key for this fob, he said how do you figure, I said because you used mine on this one. He said no we saved you money by not charging you for a key from ours. I said it all comes as a set, he and the service manager said not here at ford we sell it separately. So I guess the key plus the key fob is more than $215 because they said they were saving me money. You can buy the whole thing for $74 off of the internet just FYI. I will be using someone else besides arrow ford for my business from now on.
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 1.0
- Does not recommend this dealer
- Came in for service or repair
Eric in quick lane did an amazing job. Highly recommend him for your next service.
Eric in quick lane did an amazing job. Highly recommend him for your next service.
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Was a great experience all the people where nice and helpful and iwill be back
Was a great experience all the people where nice and helpful and iwill be back
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
We had recalls on our car and they were quick to fix it and get it returned!
We had recalls on our car and they were quick to fix it and get it returned!
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
Service was on time and fast. Service adviser was friendly and efficient. Customer lounge was clean with fresh coffee.
Service was on time and fast. Service adviser was friendly and efficient. Customer lounge was clean with fresh coffee.
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for sharing your recent service experience. We're so happy that you received prompt service and had a positive experience with our staff and facilities. We appreciate you choosing Arrow Ford and look forward to serving you again soon.
We were pleased with everyone that helped us with our visit and ultimately the purchase.
We were pleased with everyone that helped us with our visit and ultimately the purchase.
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you, Johnson's, for your review! We are so happy to hear that your experience with our staff lived up to your expectations. We hope you enjoy your new vehicle and look forward to serving you again in the future.