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AutoNation Ford Burleson

(1,543 reviews)
Visit AutoNation Ford Burleson
Sales hours: 9:00am to 8:00pm
View all hours
Sales
Monday 9:00am–8:00pm
Tuesday 9:00am–8:00pm
Wednesday 9:00am–8:00pm
Thursday 9:00am–8:00pm
Friday 9:00am–8:00pm
Saturday 9:00am–8:00pm
Sunday Closed
New (888) 281-8042 (888) 281-8042
Used (888) 250-6217 (888) 250-6217
Service (888) 368-3289 (888) 368-3289

Reviews

(1,543 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of AutoNation Ford Burleson from DealerRater.

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Car buyer

It was a really nice experience buying a car from Clint and the Autonation Ford in Burleson, TX. It just seems that the buying process could be a little shorter, was there for over 4 hours, this is for every dealership, not just this one.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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My buying experience with Auto Nation, Burleson

Chris Phillips has been great help assisting me with the buying process which he made easy along with Jonathan Jones who assisted me with the necessary documentation associated with my purchase of a new 2017 Ford Super Duty. I will be a repeat customer thanks to the help of these employees of Auto Nation Ford. Thanks Chris & Jonathan. Dennis Frazier

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Great experience

Very satisfied with this dealer ship would like to recommend Marty aka Scott he will take care of you in your car shopping needs.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thanks so much for the warm recommendation of the team here at AutoNation Ford Burleson. If you ever need help, just give us a call. Happy motoring!

2016explorer

great - no complaints. This dealership always goes above and beyond to please.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Purchased a Used vehicle

Ceasar Montelongo was awesome sales representative very polite and very helpful. He made the car purchasing process very pleasant.we really enjoy our 2013 5.0 ford Mustang. I would highly recommend anybody and Everybody thats purchasing a vehicle to go to Auto National ford.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Excellent Service, Great Attitudes

I have made two trips to Auto Nation in Burleson now, once when I originally purchased my truck and the second to have a remote start installed and have it washed and detailed. Both times I have worked with the folks there I have been very pleased. Aaron made sure my buying experience was very easy. Brandon in service took care of me and helped get me set up with the right service package as well as the remote start. I will be an Auto Nation customer for a long time.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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StevenK

Best vehicle buying experience I have ever had, from the time I walked thru the door to the time I drove away in my new F150. A friend purchased a truck the week before me and recommended a Mr Lynch. Mr Lynch in sales and Mr Jones in finance exceeded all my expectations. They will be my go to for my next vehicle purchase and I will be recommending these 2 men to all my family and friends.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dishonest salesmen

This place is disgusting. After I had negotiated the price. They hand me some sheets to fill out and after I filled it out I realized the second sheet was for financing. I told them that I do not want their financing I was already pre approved by my bank for financing. I gave them my banker info for them to email it to her. Afterwards, the finance guy comes out the back with paperwork saying he contacted my bank and here's the paperwork. I ask him did he contacted my banker and he said yes. So I signed the paperwork and went to get my cashiers check for my deposit. That's when my banker informed me that she was not contacted and I would have been signing paperwork with them not the dealership. So I tried calling the finance guy Jason no answer. I called and spoke with Ben the manager and told him what happen which Ben was the one I told from the beginning I had my own financing(the manager). He said Jason will call me back and within 20 seconds he did. I 'm still at the bank at this time on speaker with my banker. I told Jason that he did not contacted my banker. He said you told me you wanted this bank financing and that's what I got you. I told him I handed you and card with my banker info on it and to email her the bill of sale. Jason then told me what's the big deal you wanted this bank financing and thats what you have. I replied that is not the point I gave you instructions as a customer for you to fulfill and you failed to do that and I then canceled the sale. Later Ben (the manager) called and said Jason told me what happened and he wanted to take over the sale and I can just deal with him to fix the issue. I told him no. He then said he would throw in a bedliner for the truck. I told him I'm not selling my self out for a bedliner I can get cheaper than they was going to do it for. Then Ben called me back about 2 hours later and said he told the GM what happened and they were going to knock off another 750. I doubt he told the GM. If so, he should have called me himself but that tells you about their customer service. I told him I will call him back tomorrow. Needless to say, I did not call back which they figured that out that the sale was over by then. Very unprofessional place and dishonest. I went to Five Star Ford in North Richland Hills and got a truck for 4K cheaper and a brand new 2106 verses a brand new 2015 they still had on their lot. This place was trying to sell me a brand new 2015 for more than a brand new 2016. F150 platinum by the way. Even though my credit was ran against my will. It was the best mistake they made for me. Thanks to Aaron Dias and Five Star Ford I am in a newer model truck for 4K cheaper. Stay away from this place and they will try to rip you off anyway possible. Their owner or GM haven't even claim their page on dealer reviews. That alone should tell about their pride,honesty, and customer service. But then again I would not claim this place if I was scamming customers of their hard earned money. 0 stars if i could.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
7 people out of 7 found this review helpful.

Great day

It was great. I came in looking for a new car with great gas mileage and Lawrance's knowledge of the cars and their performance made it very simple to go with the Ford Focus. I will be referring more to him.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Donny Kelley

Donnie Kelley is the best salesman I have ever had the experience of working with! He made the truck buying experience AWESOME!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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