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Rick Hendrick Chevrolet Charleston

(1,600 reviews)
2025 state dealer award
View 9 awards
2025 state dealer award 2024 state dealer award 2023 state dealer award 2022 state dealer award
2025 consumer dealer award 2024 consumer dealer award 2023 consumer dealer award 2022 consumer dealer award 2021 consumer dealer award

Reviews

(1,600 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Rick Hendrick Chevrolet Charleston from DealerRater.

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Just recently purchased a vehicle (2018 Chevy Tahoe)...

Just recently purchased a vehicle (2018 Chevy Tahoe) through Rick Hendrick Chevrolet in Charleston, and was very pleased with my experience there. Jeremiah Freeman was great to work with, very personable, and was able to help me to get into the vehicle I really wanted rather than settling for something else. The entire team rallied to get me the deal I was looking for, and I am very happy with the vehicle, but even more so with the care and engagement of the Rick Hendrick Chevrolet Charleston Team. Would definitely go to them again when it's time for my next Chevy!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Blminer.silentshield, thank you for sharing your positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

2017 chevy truck

Very disappointed that a major part failed with the truck only having a little over 38, 000 miles and Chevy doesnt value there customer and or that they are ok that there product fails with having such little use.

Rating breakdown (out of 5):
  • Customer service 2.0
  • Buying process
  • Quality of repair 4.0
  • Overall facilities
  • Overall experience 2.0
  • Does not recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Thank you for letting us know about your recent visit to Rick Hendrick Chevrolet Charleston. Mike Oglesby, our Service Manager, has reached out to you to resolve your concern. His number is 843-402-6656 if you have not spoken with him yet. Thank you for this opportunity. Hope you have a great weekend!

Recently purchased a new 2020 Silverado LTZ. Tyler was...

Recently purchased a new 2020 Silverado LTZ. Tyler was BEYOND AWESOME, and made the experience personable and comfortable. Highly recommend contacting him for a purchase.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Jrebholz12, thank you for sharing your positive experience and for your recommendation to Tyler! Please don't hesitate to reach out to us if there's anything more we can do! Thank you again & have a great day!

Just bought a 2021 Suburban Premier at Hendrick...

Just bought a 2021 Suburban Premier at Hendrick Chevrolet. Had a good experience and felt Lucas and team treated me fairly. I recommend others stop by and see what they have to offer.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Pj, we're happy to hear you had such a positive experience with Lukas and our team! We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at Rick Hendrick Chevrolet Charleston! Congratulations on your new vehicle and hope you have a great day!

I recently bought a 2020 Silverado 2500 Hd diesel. I...

I recently bought a 2020 Silverado 2500 Hd diesel. I love it!! I worked with Bob Adkison! Everything went smooth and answered all my questions!! Thanks again!!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you Mmducksc for taking the time to let us know how we did. We appreciate your high star review and recommendation to Bob. Hope you have a great day!

Really enjoyed working with Brian Evans. I must say that...

Really enjoyed working with Brian Evans. I must say that Brain is the first salesman I've worked with that didn't seem pushy or eager to make a sell. Was really able to just talk to him about the vehicle I wanted and I feel he went above what was required in order to make that happen for me. Have passed his name on to others so they may have the same experience I did.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

We recently purchased a Traverse. Dale was our salesman,...

We recently purchased a Traverse. Dale was our salesman, and he was great! Would highly recommend them to anyone. Smooth purchasing process and not pushy.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Hi Karid2001, thank you for your kind review; we are happy to pass along your comments toDale & the team here at Rick Hendrick Chevrolet Charleston! Feel free to reach out to us if you need anything. Have a wonderful day!

My experience at the Rick Hendrick Chevrolet in...

My experience at the Rick Hendrick Chevrolet in Charleston was INCREDIBLE. Their employees showed me great hospitality and provided great care and service as they helped me test and purchase a 2020 Chevy Trax. Their facility radiates cleanliness and organization as shown on their tour of the dealership. Their location featured a vast selection of vehicles and they relayed options that worked vest for my lifestyle and budget. I, especially, received help from BOB ADKISON, who explained the process of trading in my old vehicle and selecting a new one. He explained the logistics of the car I chose thoroughly and with my necessities in mind. Overall, this location proved me with fantastic service and I will be using them again in the future and recommending their location to my friends and family. RICK HENDRICK CHEVROLET CARES!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
1 person out of 1 found this review helpful.
Dealer response

Wow, it's experiences like yours that really keep us motivated! Thank you Ms. Barrera! We want all our clients to have a comfortable and stress-free experience with us! Your kind words about Bob and the team here at Rick Hendrick Chevrolet is very much appreciated. We look forward to our relationship & servicing your needs in the future. Hope you have an awesome day!

Recently went in as my lease was about to be up. Bob...

Recently went in as my lease was about to be up. Bob helped me get into a new vehicle without any hassle. He was knowledgeable, courteous, and helped me find exactly what I was looking for. I recommend this dealership and definitely recommend you ask for Bob! Thanks again!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Hi Daniel, thank you so much for your high rating! Your recommendation to Bob and the team here at Rick Hendrick Chevrolet means so much. Thank you again for taking the time to let the world know about your positive experience. Have a great day!

I went into this dealership to purchase a vehicle and man...

I went into this dealership to purchase a vehicle and man was the service amazing. My guy David Gruapner was absolutely phenomenal. His knowledge on cars is unmatched and he displays excellent professionalism! Thanks David!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.