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Rick Hendrick Dodge Chrysler Jeep RAM

(917 reviews)

Reviews

(917 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Rick Hendrick Dodge Chrysler Jeep RAM from DealerRater.

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Sales Rep was great!

I WAS VERY HAPPY WITH THE SALES REP ALAN HELLAR HE DID EVERYTHING HE COULD TO MAKE SURE I WALKED OUT WITH THE SUV I HAD MY EYE ON . ONLY COMPLAINT WAS THE CAR WASH . OTHER THEN THAT HE MADE SURE WE GOT EVERYTHIG TAKEN CARE OF. WE WERE SO HAPPY WITH HIS HELP WE SENT OUR FRIEND THE NEXT DAY TO BUY A CAR.

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process 4.0
  • Quality of repair 4.0
  • Overall facilities 4.0
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

We are so happy that Alan Heller made your experience here at Rick Hendrick Dodge Chrysler Jeep RAM a memorable one. Thank you so much for your business and for your review. We truly appreciate it!! Enjoy your new vehicle.

Good dealership

This dealership did not give me any hassle or run around like others in the past. I had a great salesman in Alan Heller and would recommend him to anyone else that goes there.

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process 3.0
  • Quality of repair 4.0
  • Overall facilities 5.0
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thank you so much for your business and your review. We take great pride in making sure our customers are happy with their services. We are so happy that Alan Heller made your visit a great one!

Don Staton: "A true professional"

I recently purchased a new 2012 Dodge Ram big horn from this dealer. This is the second vehicle that I have purchased from this dealership, and both times I worked with Don Staton, a true professional. Don took the time to show me multiple different models of trucks, numerous times, and helped explain the details and differences of each. His knowledge of the product went far beyond the brochure and he was very helpful in helping me find the truck that would suit my needs. At no time did I ever feel pressured to buy a vehicle and the negotiation process was conducted in a truly professional manner. Don knowledge, professionalism, courtesy, and integrity made buying a vehicle from him much more pleasant than I have found at other dealers. I will and already have recommended others to go and see Don at Rick Hendrick Dodge, Chrysler, Jeep.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 4.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

We really appreciate your business and your review. We are so happy that Don made your experience a great one. Enjoy your New Dodge RAM Big Horn!

Great experience!

I have purchased 3 vehicles from this dealership and each time, Nick Long and the rest of the staff at Rick Hendrick Dodge have worked hard for me. Phenomenal salesman! I won't buy from anyone else and send all of my friends there.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

We would like to thank you so much for your business and for your review. We are so happy that Nick and the rest of our team here at Rick Hendrick Dodge Chrysler Jeep RAM made your experience a phenomenal one! Thanks again!

Recommend buying from them

Reliable polite really try to please you. Great service and sales

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Thank you so much for your business and for your review. We take great pride in making our customers happy. We look forward to serving you in the future.

Excellent customer service

I recently experienced a tral loss of my car due to floods and shopped at Rick Hendrick. Allen Wilson was the salesman who took care of us and he did a phenomenal job. He was available and not pushing is to buy. At the end we were extremely happy with experience, the deal and the service.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

We would like to thank you for your business and for your review. We are so happy that Allen was a part of your great experience here at Rick Hendrick Dodge Chrysler Jeep RAM.

Don was great! He was very knowledgable and very...

Don was great! He was very knowledgable and very helpful. He did not pressure us into test driving or buying. All of the staff was nice. Our finance person was very knowledgable too and worked hard to get us a great interest rate.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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Dealer response

We are so happy that Don and the rest of our team made your buying experience a great one! We value your business and your feedback. Thank you so much for your business.

After I installed my winch, I needed to have some coil...

After I installed my winch, I needed to have some coil spring spacers by TeraFlex to raise the front end of my jeep by 1.25 inches. Although this was a custom job, the Service Department was more than willing to assist me. Whit (Service Manger) and Mike (Technician) went through great strides to ensure that the job was done right and that I was happy with the work. I highly recommend them and will bring my vehicle there for service again in the future! Thanks!!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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Dealer response

We would like to extend our appreciation to you for your business and your review. We are so happy that Whit & Mike were there to make your experience at Rick Hendrick Dodge Chrysler Jeep RAM a great one.

i did not get a car. i believe most car dealers including...

i did not get a car. i believe most car dealers including hendrix are nothing more than puppets for banks a hardworking honest man who understands he made some mistakes does not have a chance if hendrix oer any dealer wanted to get better pr they should fiance their own cars. shame on all the crap and dihonesty that goes in to buying a car.

Rating breakdown (out of 5):
  • Customer service 3.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
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Dealer response

I would like to apologize to you for any inconvience you may have encountered at the dealership. We always take great pride in making sure that our customers are happy and our top priority. We would like to reach out to you and discuss any problems that you may have had. Please call 843-763-8400, and ask for Teresa Elkins.

With this being our 3rd Rick Hendrick Dealership purchase...

With this being our 3rd Rick Hendrick Dealership purchase in our family in the past 3 years, Casi, BY FAR, exceeds in Customer Service. His greatest strength is his ability to LISTEN and actaully Hear and then ACT on what he heard. He uses the very valuable tool of repeating back to the customer what he heard to ensure accuracy. He is a major assest to this dealership. Thank you, Casi, for making this a GREAT experience that FAR exceeded our expectations!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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Dealer response

We are so happy to hear about your experience here at Rick Hendrick Dodge Chrysler Jeep. Thank you so much for your business and for your review. We are glad that Casi made your experience a great one!!!