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Rick Hendrick Jeep Chrysler Dodge Ram FI

(1,405 reviews)
2024 state dealer award
View 10 awards
2024 state dealer award 2024 state dealer award 2021 state dealer award 2021 state dealer award 2020 state dealer award 2020 state dealer award
2024 consumer dealer award 2021 consumer dealer award 2020 consumer dealer award 2016 consumer dealer award

Reviews

(1,405 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Rick Hendrick Jeep Chrysler Dodge Ram FI from DealerRater.

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The Service and Sales team at Rick Hendrick Jeep Chrysler

The Service and Sales team at Rick Hendrick Jeep Chrysler Dodge Ram Fiat are top notch. They are the go to team when my Pacifica needs service or I?m looking for a new vehicle. Do not hesitate to check them out.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Thank you Jameson for your business and your kind words!!!!!!!! Meeting your expectations is truly an honor. Thank you again my friend!!!!!

I have to give Monica her props, she stayed on top of

I have to give Monica her props, she stayed on top of everything and made sure I was taken care of. Y'all need to put some free snacks in your breakroom Nobody has money to donate to those expensive snack machines.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 3.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Silma greeted me as I pulled up and was attentive,

Silma greeted me as I pulled up and was attentive, knowledgeable and friendly throughout the process. Chris and Stephon were efficient, friendly and quick to get me and my new Wrangler out the door. Highly recommend Rick Hendricks

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
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Dealer response

Heidi, we're so glad that we were able to go above and beyond your expectations!

Great customer service i would recommend getting service

Great customer service i would recommend getting service done here and purchasing a new or used vehicle. I bought my car from here 3 years ago and would definitely get another..

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Terrance, reviews like this give us motivation and help us ensure we provide high-quality care. We hope to be of service to you again in the future. Best wishes, Rick Hendrick Jeep Chrysler Dodge RAM FIAT

The salesperson works outstanding and dealership was

The salesperson works outstanding and dealership was incredible I?m highly recommend this dealership, if you need car go there, they going to help, honestly I don?t like buying process but here it is smooth, look for Ross he going to help you.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Big Horn, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Rick Hendrick Jeep Chrysler Dodge RAM FIAT.

Always a great experience, all of the employees always

Always a great experience, all of the employees always treat me well. Monica Hamilton has helped us the few times we took our vehicles for service. Monica does a great job

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Tim, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Rick Hendrick Jeep Chrysler Dodge RAM FIAT. Until the next time we meet, take care!

Rick hendrick dodge West Ashley was awesome.

Rick hendrick dodge West Ashley was awesome. Very curious.respectable reliable. Everyone is ready and available. Job was done in a timely manor. Mike has excellent customer service

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Cmdavis, we're happy to hear you had such a positive experience with our team!

Joe was not pushy he listened to what we wanted and got

Joe was not pushy he listened to what we wanted and got us what we wanted. We bought a jeep wrangler from another state from another Hendrick dealership and he made the buying process so easy. If you need a jeep go so Joe.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

Worst experience ever with any service department that i

Worst experience ever with any service department that i ever had to deal with! This has been a horrible experience?it has been a nightmare! General manager wants to take short cuts on repairs instead of doing it right the first time as if I wasn?t going to notice unaligned stripes, paint that didn?t match, overspray runs, debris in clear coat and burnt vinyl stripes from buffing. Its been 4 months and haven?t had my car?..to be continued

Rating breakdown (out of 5):
  • Customer service
  • Buying process
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  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Mr. Bennett, We are happy that you gave us the opportunity to correct this situation at a body shop of your choosing. We do apologize for the time it took to get this back to you and hope that the car is now to your liking.

Ross was great!

Ross was great! Helped me get a great deal on a gladiator. Make sure to go see Ross and he will get you taken care of!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thank you, and have a fantastic day!