Reviews
Halley took great care of my car and my niece who took it
Halley took great care of my car and my niece who took it in for me. She was very knowledgeable and put my niece at ease.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Joe did a great job in getting the vehicle we wanted and
Joe did a great job in getting the vehicle we wanted and got it here from California. Joe has been great to work with since the first phone call
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Professional but personal and friendly and most
Professional but personal and friendly and most importantly my sales person was not pushy, great experience!
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Service advisor was excellent, the mechanic went way
Service advisor was excellent, the mechanic went way above and beyond, the video of service items checked and performed was a very good idea and I appreciated the effort to keep me informed.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
My low oil pressure light was coming on intermittently.
My low oil pressure light was coming on intermittently. I was told by Erica that it would be 2 days before they could do a diagnostic. It sat in the lot for 5 days before they even looked at it. Was told I needed a new sensor so they replaced it. Drove it 2 days and the light came back in. Back we go. Sat on the lot again for another 5 days with no communication to me about what was going on. After many phone calls and emails I was told I needed a new oil pump that was 3k. So they replaced it. After several more days with no communication I was told that didn?t fix the issue and I could use a thicker oil or replace the engine to the tune of 10k. Make that make sense. The reason for the low rating is the total lack of communication on the part of Erica and the poor customer service in general. Not to mention the inflated pricing!
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- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did not make a purchase
Cr, we're disappointed to hear of the negative experience you had at our location.
It was a great experience from the start, Mr Ross Whatley
It was a great experience from the start, Mr Ross Whatley you did a great job.
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- Quality of repair —
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Eliezer Cruz, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Rick Hendrick Jeep Chrysler Dodge RAM FIAT.
Good experience.
Good experience. I am glad I came to the dealership for service. I will be back the next time my vehicle needs service. The experience was good.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Longhorn, it's experiences like yours that really keep us motivated!
10 Great guy to work with.
10 Great guy to work with. Very polite and explains everything to you. Very pleasant to be around talking about his baby is also great
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did not make a purchase
Hi Betty Houck! We're so happy we were able to help you out!
I leased my new Wrangler from Jason Thigpen, and he was a
I leased my new Wrangler from Jason Thigpen, and he was a blessing from start to finish. He even helped me move my stuff into my new car!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Carole, we really appreciate your positive review!
Go to Rick Hendrick Jeep for an amazing deal!
Go to Rick Hendrick Jeep for an amazing deal!! Bryce is great and helped me get into a new grand cherokee
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Boris, reviews like this give us motivation and help us ensure we provide high-quality care.