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Rick Hendrick Jeep Chrysler Dodge Ram FI

(1,341 reviews)
2024 state dealer award
View 10 awards
2024 state dealer award 2024 state dealer award 2021 state dealer award 2021 state dealer award 2020 state dealer award 2020 state dealer award
2024 consumer dealer award 2021 consumer dealer award 2020 consumer dealer award 2016 consumer dealer award

Reviews

(1,341 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Rick Hendrick Jeep Chrysler Dodge Ram FI from DealerRater.

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Took my jeep wrangler in for service.

Took my jeep wrangler in for service. Balence and Tire rotation. My jeep came back with 3 rims scuffed up! Service advisor tried to remedy the problem but service manager did nothing to help. My rims are still scratched of course. If you have nice rims even factory rims go somewhere else!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Friendly and reliable.

Friendly and reliable. Nice professional and minimal wait time. Easy to schedule. Clean waiting area

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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Bryce helped me get into my dream car and made the

Bryce helped me get into my dream car and made the process smooth and seamless

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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Dealer response

Hello Derek Meeting, thank you; we appreciate your feedback!

BZ for Silmi Mokniia for a great sales job.

BZ for Silmi Mokniia for a great sales job.. Keep her on the payroll. I predict she will be a money maker.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
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Dealer response

Dhwright_99, we are so pleased you enjoyed your visit to Rick Hendrick Jeep Chrysler Dodge RAM FIAT!

Dan Mills, Chris Celli, and the entire Finance Team were

Dan Mills, Chris Celli, and the entire Finance Team were incredibly polite, professional, Great Experience! The level of care, attention, and genuine customer service I received was unmatched. I highly recommend the Rivers Ave Rick Hendrick Jeep Chrysler Dodge Dealership to anyone in the market for a new vehicle. They have definitely earned my trust and continued business. I’m already looking forward to my next purchase!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
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Dealer response

Tnmicalizzi, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Rick Hendrick Jeep Chrysler Dodge RAM FIAT.

Paul was very knowledgeable about the products they have

Paul was very knowledgeable about the products they have on their lot, he was very patient and knew how to ensure all of my needs were met

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Bruce Loudermilk, thank you for your kind words and this wonderful review!

John Crowther and Joe Stebel are the go to guys at Rick

John Crowther and Joe Stebel are the go to guys at Rick Hendrick Jeep, upfront, transparent, and extremely helpful with answering all questions with knowledge and confidence.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did not make a purchase
Worked with:
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Dealer response

Paul, thank you for the high star rating!

Paul Parks is who I recommend to buy a car from.

Paul Parks is who I recommend to buy a car from. He makes the process easy and quick.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Kylem, thank you so much for your high rating!

Paul Parks was great to work with!

Paul Parks was great to work with! Explained everything thoroughly , very helpful would recommend working with him!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Carlosjones9, we're happy you found our staff to be so supportive during your experience here at Rick Hendrick Jeep Chrysler Dodge RAM FIAT.

Paul was simply outstanding.

Paul was simply outstanding. Never met a happier person, will come buy from him when I am in the market!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did not make a purchase
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Dealer response

Stevecrow, it's experiences like yours that really keep us motivated!