Reviews
Great service, advisor Hubbs was very helpful.
Great service, advisor Hubbs was very helpful. The shuttle with Jim was a nice amenity.
Great service, advisor Hubbs was very helpful.
Great service, advisor Hubbs was very helpful. The shuttle with Jim was a nice amenity.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
My appointment to get the oil changed in my car was at 7.
My appointment to get the oil changed in my car was at 7. It wasn't ready until almost 2 hours later. I was told that the back brakes and rotors needed to be replaced. Charge: $535. I declined in order to get a 2nd opinion from a different mechanic. At the other mechanic, I was told that the back didn't need to be replaced, but the front did and also, both boots on the axle were leaking. I saw this myself. How did Ford do their routine inspection but miss that both boots were leaking??
My appointment to get the oil changed in my car was at 7.
My appointment to get the oil changed in my car was at 7. It wasn't ready until almost 2 hours later. I was told that the back brakes and rotors needed to be replaced. Charge: $535. I declined in order to get a 2nd opinion from a different mechanic. At the other mechanic, I was told that the back didn't need to be replaced, but the front did and also, both boots on the axle were leaking. I saw this myself. How did Ford do their routine inspection but miss that both boots were leaking??
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 2.0
- Does not recommend this dealer
- Came in for service or repair
- Did not make a purchase
Customer service was very Friendly and the service was
Customer service was very Friendly and the service was quick and easy. Smooth process from beginning to end
Customer service was very Friendly and the service was
Customer service was very Friendly and the service was quick and easy. Smooth process from beginning to end
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Fastest car purchase ever!
Fastest car purchase ever! Will refer others to this dealership and may purchase future cars there. Super personable employees who listened to my needs requests
Fastest car purchase ever!
Fastest car purchase ever! Will refer others to this dealership and may purchase future cars there. Super personable employees who listened to my needs requests
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hello Lea, we appreciate you taking the time to leave us this feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Fastest car purchase ever!
Fastest car purchase ever! Super personable employees who listened to my needs walked out with a new car within a short time
Fastest car purchase ever!
Fastest car purchase ever! Super personable employees who listened to my needs walked out with a new car within a short time
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Have used Rockwall Ford numerous times for service on my
Have used Rockwall Ford numerous times for service on my 2018 F150 King Ranch. Always pleased with results.
Have used Rockwall Ford numerous times for service on my
Have used Rockwall Ford numerous times for service on my 2018 F150 King Ranch. Always pleased with results.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Jeff Harris was exceptional in process for F150 Raptor.
Jeff Harris was exceptional in process for F150 Raptor. Get him to sell you car!
Jeff Harris was exceptional in process for F150 Raptor.
Jeff Harris was exceptional in process for F150 Raptor. Get him to sell you car!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Service department is excellent here have zero
Service department is excellent here have zero complaints. Javier has always taken care of me! Always takes care of me. I would recommend anybody that needs to service their vehicle to hit them up!t
Service department is excellent here have zero
Service department is excellent here have zero complaints. Javier has always taken care of me! Always takes care of me. I would recommend anybody that needs to service their vehicle to hit them up!t
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi Michael, we're happy you found our staff to be so supportive during your experience here. Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!
I was able to get an appointment the same day for my car.
I was able to get an appointment the same day for my car. The service advisor kept me informed about the progress and when the car would be ready.
I was able to get an appointment the same day for my car.
I was able to get an appointment the same day for my car. The service advisor kept me informed about the progress and when the car would be ready.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi, thank you for your kind review; we are happy to pass along your comments to the team here! Please don't hesitate to reach out if there's anything additional we can do for you.
Made it too easy.
Made it too easy. Great communication and good tech. In this day of horrible service, good to see them around. They let me know 30 minutes before they arrived and added additional services day of
Made it too easy.
Made it too easy. Great communication and good tech. In this day of horrible service, good to see them around. They let me know 30 minutes before they arrived and added additional services day of
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.