Reviews
I love the fact that they offer service to come to the
I love the fact that they offer service to come to the house and do an oil change and the service was done done in a timely manner, and there was no mess that they changed my oil in front of my house
I love the fact that they offer service to come to the
I love the fact that they offer service to come to the house and do an oil change and the service was done done in a timely manner, and there was no mess that they changed my oil in front of my house
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi Savanna, we appreciate your positive review about your recent experience with us! If you have any further questions, please don't hesitate to reach out!
Really liked how they kept me informed of what was going
Really liked how they kept me informed of what was going on with my truck. The waiting area is clean and well stocked with refreshments
Really liked how they kept me informed of what was going
Really liked how they kept me informed of what was going on with my truck. The waiting area is clean and well stocked with refreshments
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hello, thank you so much for the positive review! We do hope we can be of assistance in the future. Take care!
Excellent service and always the reliable repairs.
Excellent service and always the reliable repairs. They give you reliable advice on what repairs are necessary and when you can expect the repairs to be completed. Service you can trust.
Excellent service and always the reliable repairs.
Excellent service and always the reliable repairs. They give you reliable advice on what repairs are necessary and when you can expect the repairs to be completed. Service you can trust.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi Glenn, we're happy to hear you had such a positive experience with our team! Please don't hesitate to reach out if there's anything additional we can do for you.
Jonathan was very patient with me,I?
Jonathan was very patient with me,I?m not all that car savvy. He told me everything that was happening and what he was going to do. Gave a very accurate time frame. I was very happy with the service.
Jonathan was very patient with me,I?
Jonathan was very patient with me,I?m not all that car savvy. He told me everything that was happening and what he was going to do. Gave a very accurate time frame. I was very happy with the service.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi Patricia, we're happy you found Jonathan to be so supportive during your experience here at Group 1 Ford of Rockwall. If you have any further questions, please give us a call. We're always happy to help!
Great service department on time and very informative,
Great service department on time and very informative, they will get you in and out quickly
Great service department on time and very informative,
Great service department on time and very informative, they will get you in and out quickly
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.
This is a super easy service!
This is a super easy service! I would highly recommend for anyone instead of going into the dealership.
This is a super easy service!
This is a super easy service! I would highly recommend for anyone instead of going into the dealership.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi Casi, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Thought I had exhaust leak, turbo assembly had to be
Thought I had exhaust leak, turbo assembly had to be replaced, turbo was gone off my 2023 Escape, completely gone. It was replaced under power train warranty. It took 3 days , 1 to diagnose, 1 to order parts, and 1 to install. Service was great. I was treated very well.
Thought I had exhaust leak, turbo assembly had to be
Thought I had exhaust leak, turbo assembly had to be replaced, turbo was gone off my 2023 Escape, completely gone. It was replaced under power train warranty. It took 3 days , 1 to diagnose, 1 to order parts, and 1 to install. Service was great. I was treated very well.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi Mark, thanks for your praise and kind comments about our team. We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at Group 1 Ford of Rockwall!
Clean facility curtious staff timely services for my
Clean facility curtious staff timely services for my vehicle. Would recommend to friends and family
Clean facility curtious staff timely services for my
Clean facility curtious staff timely services for my vehicle. Would recommend to friends and family
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.
My husband bought two trucks from here.
My husband bought two trucks from here. Sales and service friendly, fair, and eager to help staff. I just traded my Honda for a Ford and do not regret it. Between the team at Rockwall Ford and the customer service with Ford Financing, I'm committed to being part of the Ford Family for life.
My husband bought two trucks from here.
My husband bought two trucks from here. Sales and service friendly, fair, and eager to help staff. I just traded my Honda for a Ford and do not regret it. Between the team at Rockwall Ford and the customer service with Ford Financing, I'm committed to being part of the Ford Family for life.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hello, we're happy to hear you had such a positive experience with our team! Feel free to reach out to us if you need anything. Have a wonderful day.
We had a bit of a hiccup due to what the alignment
We had a bit of a hiccup due to what the alignment revealed. But Kris is helping to make things go as smoothly as possible.
We had a bit of a hiccup due to what the alignment
We had a bit of a hiccup due to what the alignment revealed. But Kris is helping to make things go as smoothly as possible.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hello, thank you; we appreciate your feedback! Please don't hesitate to reach out if there's anything additional we can do for you.