Reviews
Excellent service and always the reliable repairs.
Excellent service and always the reliable repairs. They give you reliable advice on what repairs are necessary and when you can expect the repairs to be completed. Service you can trust.
Excellent service and always the reliable repairs.
Excellent service and always the reliable repairs. They give you reliable advice on what repairs are necessary and when you can expect the repairs to be completed. Service you can trust.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
On time as estimated no problems with service staff
On time as estimated no problems with service staff friendly and knowledgeable aasaa a a a a a a a a a a a a a a a a
On time as estimated no problems with service staff
On time as estimated no problems with service staff friendly and knowledgeable aasaa a a a a a a a a a a a a a a a a
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
This is a super easy service!
This is a super easy service! I would highly recommend for anyone instead of going into the dealership.
This is a super easy service!
This is a super easy service! I would highly recommend for anyone instead of going into the dealership.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thought I had exhaust leak, turbo assembly had to be
Thought I had exhaust leak, turbo assembly had to be replaced, turbo was gone off my 2023 Escape, completely gone. It was replaced under power train warranty. It took 3 days , 1 to diagnose, 1 to order parts, and 1 to install. Service was great. I was treated very well.
Thought I had exhaust leak, turbo assembly had to be
Thought I had exhaust leak, turbo assembly had to be replaced, turbo was gone off my 2023 Escape, completely gone. It was replaced under power train warranty. It took 3 days , 1 to diagnose, 1 to order parts, and 1 to install. Service was great. I was treated very well.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi Mark, thanks for your praise and kind comments about our team. We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at Group 1 Ford of Rockwall!
Great service department on time and very informative,
Great service department on time and very informative, they will get you in and out quickly
Great service department on time and very informative,
Great service department on time and very informative, they will get you in and out quickly
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Clean facility curtious staff timely services for my
Clean facility curtious staff timely services for my vehicle. Would recommend to friends and family
Clean facility curtious staff timely services for my
Clean facility curtious staff timely services for my vehicle. Would recommend to friends and family
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
My husband bought two trucks from here.
My husband bought two trucks from here. Sales and service friendly, fair, and eager to help staff. I just traded my Honda for a Ford and do not regret it. Between the team at Rockwall Ford and the customer service with Ford Financing, I'm committed to being part of the Ford Family for life.
My husband bought two trucks from here.
My husband bought two trucks from here. Sales and service friendly, fair, and eager to help staff. I just traded my Honda for a Ford and do not regret it. Between the team at Rockwall Ford and the customer service with Ford Financing, I'm committed to being part of the Ford Family for life.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hello, we're happy to hear you had such a positive experience with our team! Feel free to reach out to us if you need anything. Have a wonderful day.
We had a bit of a hiccup due to what the alignment
We had a bit of a hiccup due to what the alignment revealed. But Kris is helping to make things go as smoothly as possible.
We had a bit of a hiccup due to what the alignment
We had a bit of a hiccup due to what the alignment revealed. But Kris is helping to make things go as smoothly as possible.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hello, thank you; we appreciate your feedback! Please don't hesitate to reach out if there's anything additional we can do for you.
Had our vehicle in for service and one of the items was a
Had our vehicle in for service and one of the items was a tire rotation. Upon receiving the vehicle back, one wheel was badly scarred. The dealership did try to get the wheel repaired, but it wasn’t taken back to 100% original condition. The major issue is that I’ve reached out to the general manager of the dealership through email with no response, and I reached out to the service department to discuss a replacement and they have not returned my call either. I would not use this service department again. The lack of follow up from the dealership is unacceptable and shows complete unresponsiveness to their customers needs. We trusted them with our vehicle and they gave it back in a lesser condition than what we left it with them, which is unacceptable. We don’t mind them making a mistake with a wheel, but they should at a minimum be responsive and communicating, and discussing the situation to resolve. Highly disappointed in this dealership, probably would not purchase or have a vehicle serviced there again.
Had our vehicle in for service and one of the items was a
Had our vehicle in for service and one of the items was a tire rotation. Upon receiving the vehicle back, one wheel was badly scarred. The dealership did try to get the wheel repaired, but it wasn’t taken back to 100% original condition. The major issue is that I’ve reached out to the general manager of the dealership through email with no response, and I reached out to the service department to discuss a replacement and they have not returned my call either. I would not use this service department again. The lack of follow up from the dealership is unacceptable and shows complete unresponsiveness to their customers needs. We trusted them with our vehicle and they gave it back in a lesser condition than what we left it with them, which is unacceptable. We don’t mind them making a mistake with a wheel, but they should at a minimum be responsive and communicating, and discussing the situation to resolve. Highly disappointed in this dealership, probably would not purchase or have a vehicle serviced there again.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Thank you for reaching out. Can you please contact me so I can learn more about your experience? I cannot find your name in our database with the name provided here; I would appreciate hearing from you using the email provided. Jeff Hicks General Manager 972.290.2200
Great service, advisor Hubbs was very helpful.
Great service, advisor Hubbs was very helpful. The shuttle with Jim was a nice amenity.
Great service, advisor Hubbs was very helpful.
Great service, advisor Hubbs was very helpful. The shuttle with Jim was a nice amenity.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
HI, we're happy you found our staff to be so supportive during your experience here at Group 1 Ford of Rockwall. Feel free to reach out to us if you need anything. Have a wonderful day.