Reviews
Service Manager was very professional.
Service Manager was very professional. He took care of the issues i had in a very efficient and effective way. I would recommend him to anyone.
Service Manager was very professional.
Service Manager was very professional. He took care of the issues i had in a very efficient and effective way. I would recommend him to anyone.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Juan in service was awesome very professional and
Juan in service was awesome very professional and helpful throughout the whole process. First tmr. Will be back
Juan in service was awesome very professional and
Juan in service was awesome very professional and helpful throughout the whole process. First tmr. Will be back
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
The Service personnel were very professional.
The Service personnel were very professional. They addressed all of the issues that I had. I would recommend them for service to anyone.
The Service personnel were very professional.
The Service personnel were very professional. They addressed all of the issues that I had. I would recommend them for service to anyone.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Everything went well, speedy service, knowledgeable
Everything went well, speedy service, knowledgeable advisor, kept me informed of the progress upon completion, reassured me that repairs were being completed, priced reasonably for the service being provided
Everything went well, speedy service, knowledgeable
Everything went well, speedy service, knowledgeable advisor, kept me informed of the progress upon completion, reassured me that repairs were being completed, priced reasonably for the service being provided
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi Alex, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help!
I love the fact that they offer service to come to the
I love the fact that they offer service to come to the house and do an oil change and the service was done done in a timely manner, and there was no mess that they changed my oil in front of my house
I love the fact that they offer service to come to the
I love the fact that they offer service to come to the house and do an oil change and the service was done done in a timely manner, and there was no mess that they changed my oil in front of my house
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi Savanna, we appreciate your positive review about your recent experience with us! If you have any further questions, please don't hesitate to reach out!
Really liked how they kept me informed of what was going
Really liked how they kept me informed of what was going on with my truck. The waiting area is clean and well stocked with refreshments
Really liked how they kept me informed of what was going
Really liked how they kept me informed of what was going on with my truck. The waiting area is clean and well stocked with refreshments
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hello, thank you so much for the positive review! We do hope we can be of assistance in the future. Take care!
Excellent service and always the reliable repairs.
Excellent service and always the reliable repairs. They give you reliable advice on what repairs are necessary and when you can expect the repairs to be completed. Service you can trust.
Excellent service and always the reliable repairs.
Excellent service and always the reliable repairs. They give you reliable advice on what repairs are necessary and when you can expect the repairs to be completed. Service you can trust.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi Glenn, we're happy to hear you had such a positive experience with our team! Please don't hesitate to reach out if there's anything additional we can do for you.
Jonathan was very patient with me,I?
Jonathan was very patient with me,I?m not all that car savvy. He told me everything that was happening and what he was going to do. Gave a very accurate time frame. I was very happy with the service.
Jonathan was very patient with me,I?
Jonathan was very patient with me,I?m not all that car savvy. He told me everything that was happening and what he was going to do. Gave a very accurate time frame. I was very happy with the service.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi Patricia, we're happy you found Jonathan to be so supportive during your experience here at Group 1 Ford of Rockwall. If you have any further questions, please give us a call. We're always happy to help!
Thought I had exhaust leak, turbo assembly had to be
Thought I had exhaust leak, turbo assembly had to be replaced, turbo was gone off my 2023 Escape, completely gone. It was replaced under power train warranty. It took 3 days , 1 to diagnose, 1 to order parts, and 1 to install. Service was great. I was treated very well.
Thought I had exhaust leak, turbo assembly had to be
Thought I had exhaust leak, turbo assembly had to be replaced, turbo was gone off my 2023 Escape, completely gone. It was replaced under power train warranty. It took 3 days , 1 to diagnose, 1 to order parts, and 1 to install. Service was great. I was treated very well.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi Mark, thanks for your praise and kind comments about our team. We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at Group 1 Ford of Rockwall!
Great service department on time and very informative,
Great service department on time and very informative, they will get you in and out quickly
Great service department on time and very informative,
Great service department on time and very informative, they will get you in and out quickly
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.