Group 1 Ford of Rockwall

Had our vehicle in for service and one of the items was a tire rotation. Upon receiving the vehicle back, one wheel was badly scarred. The dealership did try to get the wheel repaired, but it wasn’t taken back to 100% original condition. The major issue is that I’ve reached out to the general manager of the dealership through email with no response, and I reached out to the service department to discuss a replacement and they have not returned my call either. I would not use this service department again. The lack of follow up from the dealership is unacceptable and shows complete unresponsiveness to their customers needs. We trusted them with our vehicle and they gave it back in a lesser condition than what we left it with them, which is unacceptable. We don’t mind them making a mistake with a wheel, but they should at a minimum be responsive and communicating, and discussing the situation to resolve. Highly disappointed in this dealership, probably would not purchase or have a vehicle serviced there again.

My husband bought two trucks from here. Sales and service friendly, fair, and eager to help staff. I just traded my Honda for a Ford and do not regret it. Between the team at Rockwall Ford and the customer service with Ford Financing, I'm committed to being part of the Ford Family for life.

We had a bit of a hiccup due to what the alignment revealed. But Kris is helping to make things go as smoothly as possible.

Great service, advisor Hubbs was very helpful. The shuttle with Jim was a nice amenity.

My appointment to get the oil changed in my car was at 7. It wasn't ready until almost 2 hours later. I was told that the back brakes and rotors needed to be replaced. Charge: $535. I declined in order to get a 2nd opinion from a different mechanic. At the other mechanic, I was told that the back didn't need to be replaced, but the front did and also, both boots on the axle were leaking. I saw this myself. How did Ford do their routine inspection but miss that both boots were leaking??

Customer service was very Friendly and the service was quick and easy. Smooth process from beginning to end

Fastest car purchase ever! Will refer others to this dealership and may purchase future cars there. Super personable employees who listened to my needs requests

Have used Rockwall Ford numerous times for service on my 2018 F150 King Ranch. Always pleased with results.

Fastest car purchase ever! Super personable employees who listened to my needs walked out with a new car within a short time

Service department is excellent here have zero complaints. Javier has always taken care of me! Always takes care of me. I would recommend anybody that needs to service their vehicle to hit them up!t