Reviews
For the best experience in buy a new vehicle come see
For the best experience in buy a new vehicle come see these folks here in Rockwall Ford.
For the best experience in buy a new vehicle come see
For the best experience in buy a new vehicle come see these folks here in Rockwall Ford.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
The technician was on time, polite and did a good job.
The technician was on time, polite and did a good job. I would recommend the service to others.
The technician was on time, polite and did a good job.
The technician was on time, polite and did a good job. I would recommend the service to others.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Keith kept me up to date on what they were doing to my
Keith kept me up to date on what they were doing to my vehicle. They gave me a ride home when I dropped my vehicle off. They had it ready well before 5:00 as promised
Keith kept me up to date on what they were doing to my
Keith kept me up to date on what they were doing to my vehicle. They gave me a ride home when I dropped my vehicle off. They had it ready well before 5:00 as promised
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
The employees were kind and my service guy was great.
The employees were kind and my service guy was great. He kept me informed throughout the whole process. I was pleased with my overall experience.
The employees were kind and my service guy was great.
The employees were kind and my service guy was great. He kept me informed throughout the whole process. I was pleased with my overall experience.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Group 1 service department has great customer service,
Group 1 service department has great customer service, very prompt, and Javier kept me up to date while waited on my vehicle.
Group 1 service department has great customer service,
Group 1 service department has great customer service, very prompt, and Javier kept me up to date while waited on my vehicle.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
My experience here in the past (2 years ago) was not
My experience here in the past (2 years ago) was not good. I reluctantly tried again. This time Mady made sure I was always informed. In the past I was told at least 8 to 10 things needed immediate repair. This time one defect was pointed out (which I was aware of but forgot to tell them to look at. I asked for the brakes to be checked. In the past that would’ve been automatic pads and rotors. This time I was told the brakes were fine. Thank you for a great experience.
My experience here in the past (2 years ago) was not
My experience here in the past (2 years ago) was not good. I reluctantly tried again. This time Mady made sure I was always informed. In the past I was told at least 8 to 10 things needed immediate repair. This time one defect was pointed out (which I was aware of but forgot to tell them to look at. I asked for the brakes to be checked. In the past that would’ve been automatic pads and rotors. This time I was told the brakes were fine. Thank you for a great experience.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Jaun was very kind and professional and service was quick
Jaun was very kind and professional and service was quick and good. Very good experience
Jaun was very kind and professional and service was quick
Jaun was very kind and professional and service was quick and good. Very good experience
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, thanks for your praise and kind comments about Jaun. We are always more than happy to assist you if anything else comes up. Take care!
Got me taken care and a rental so I wouldn’t miss work.
Got me taken care and a rental so I wouldn’t miss work. Thanks Kris
Got me taken care and a rental so I wouldn’t miss work.
Got me taken care and a rental so I wouldn’t miss work. Thanks Kris
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Great job and excellent customer service!
Great job and excellent customer service! I've bought new and used cars from Group 1, formally Rockwall Ford. I will definitely be a customer in the future.
Great job and excellent customer service!
Great job and excellent customer service! I've bought new and used cars from Group 1, formally Rockwall Ford. I will definitely be a customer in the future.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Hi, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!
My confidence was high from the beginning.
My confidence was high from the beginning. Our Service Advisor ( Kris Wade ), took control and the Process was underway. To our surprise, our car was ready in half the time we eaxpected.
My confidence was high from the beginning.
My confidence was high from the beginning. Our Service Advisor ( Kris Wade ), took control and the Process was underway. To our surprise, our car was ready in half the time we eaxpected.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!
