Reviews
Rockwall Ford service rep, Jonathon Higgs, was very
Rockwall Ford service rep, Jonathon Higgs, was very professional and made sure I was take care of. He handled all of my questions with a smile and very courteous.
Rockwall Ford service rep, Jonathon Higgs, was very
Rockwall Ford service rep, Jonathon Higgs, was very professional and made sure I was take care of. He handled all of my questions with a smile and very courteous.
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Service was prompt and staff is very professional.
Service was prompt and staff is very professional. Service advisor met me promptly on the service drive. Waiting area clean, comfortable seating and many drink options
Service was prompt and staff is very professional.
Service was prompt and staff is very professional. Service advisor met me promptly on the service drive. Waiting area clean, comfortable seating and many drink options
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
I went in for an oil change and everything was very
I went in for an oil change and everything was very quick, great service, thanks CLYTON WALTERS !
I went in for an oil change and everything was very
I went in for an oil change and everything was very quick, great service, thanks CLYTON WALTERS !
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
The service department is great!
The service department is great! Group1 continues Rockwall Ford quality, but still like the old name better 😀
The service department is great!
The service department is great! Group1 continues Rockwall Ford quality, but still like the old name better 😀
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Hello, we appreciate you taking the time to leave us this feedback. Please don't hesitate to reach out if there's anything additional we can do for you.
Gustavo was really helpful and understanding.
Gustavo was really helpful and understanding. Made sure we got EXACTLY was we went for, and looked for my dream car. He did not let me settle for anything I didn't want and surprised my with my exact color and everything.
Gustavo was really helpful and understanding.
Gustavo was really helpful and understanding. Made sure we got EXACTLY was we went for, and looked for my dream car. He did not let me settle for anything I didn't want and surprised my with my exact color and everything.
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi, we're happy you found our staff to be so supportive during your experience here at Group 1 Ford of Rockwall. Please let us know if there is anything else we can do for you; we are more than happy to help!
Merri is one of the best service advisors.
Merri is one of the best service advisors. Always has a great attitude and is very efficient. My service was done in the time frame promised. Highly recommend asking for Merri.
Merri is one of the best service advisors.
Merri is one of the best service advisors. Always has a great attitude and is very efficient. My service was done in the time frame promised. Highly recommend asking for Merri.
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi Josh, we're happy you found our staff to be so supportive during your experience here at Group 1 Ford of Rockwall. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Macy was great and helpful.
Macy was great and helpful. Give her a raise. She was personal, professional, and knowledgeable. Full of information about her job and company with enthusiasm about helping people resolve their issues.
Macy was great and helpful.
Macy was great and helpful. Give her a raise. She was personal, professional, and knowledgeable. Full of information about her job and company with enthusiasm about helping people resolve their issues.
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
HI Bruce, we're happy you found our staff to be so supportive during your experience here at Group 1 Ford of Rockwall. We are always more than happy to assist you if anything else comes up. Take care!
Took my truck for an oil change- was able to schedule an
Took my truck for an oil change- was able to schedule an appointment the same day. It was Quick and very convenient, will be going back for further needed services.
Took my truck for an oil change- was able to schedule an
Took my truck for an oil change- was able to schedule an appointment the same day. It was Quick and very convenient, will be going back for further needed services.
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hello, we appreciate you taking the time to leave us this feedback. Feel free to reach out to us if you need anything. Have a wonderful day.
When my car needs service Rockwall Ford is the only
When my car needs service Rockwall Ford is the only dealer I consider. They have the most helpful staff. Always considerate and friendly. They complete the work when promised at very competitive prices.
When my car needs service Rockwall Ford is the only
When my car needs service Rockwall Ford is the only dealer I consider. They have the most helpful staff. Always considerate and friendly. They complete the work when promised at very competitive prices.
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, we're happy you found our staff to be so supportive during your experience here at Group 1 Ford of Rockwall. Please don't hesitate to reach out to us if there's anything more we can do!
I brought my F-150 to the service department for
I brought my F-150 to the service department for transmission issues and had an outstanding experience from start to finish. I was greeted upon arrival by Merri, who immediately addressed my concerns and took the time to answer all of my questions. She maintained consistent communication throughout the entire repair process, keeping me informed every step of the way. The repairs were completed in a remarkably short timeframe, which I truly appreciated. Overall, this was honestly the best service experience I’ve ever had at any Ford dealership.
I brought my F-150 to the service department for
I brought my F-150 to the service department for transmission issues and had an outstanding experience from start to finish. I was greeted upon arrival by Merri, who immediately addressed my concerns and took the time to answer all of my questions. She maintained consistent communication throughout the entire repair process, keeping me informed every step of the way. The repairs were completed in a remarkably short timeframe, which I truly appreciated. Overall, this was honestly the best service experience I’ve ever had at any Ford dealership.
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Hello, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!