Berkeley Ford

This dealership demonstrated an alarming level of incompetence, a complete and unacceptable failure in sales process, inventory control, management oversight, and basic accountability. As an out-of-state buyer from Connecticut, I proceeded with the purchase of a used 2023 GMC Sierra 1500 Denali only after Berkeley Ford accepted a $1,030 deposit, drafted a purchase order in my name with agreed pricing, VIN, taxes, and fees, and repeatedly represented that the vehicle was being sold to me, awaiting pickup. Acting on those representations, I paid for a third-party pre-purchase inspection at their dealership, secured outside financing through my credit union, obtained insurance coverage, and purchased airfare to travel to South Carolina to take delivery. This was not handled by a single salesperson. Multiple dealership employees were aware of the transaction, and I was told more than once that everything was in order and that paperwork would be ready. After my money, time, and planning were fully committed, I was abruptly informed by a different sales associate that the vehicle had been sold to someone else. No warning. No explanation. No attempt to stop the process before accepting a deposit, inspection, financing, or travel arrangements. When I contacted management, I was told there was “nothing they could do.” Management refused to put anything in writing and then completely stopped responding. Emails, calls, and texts were ignored. The dealership effectively disappeared rather than acknowledge or explain its own failure. The deposit was refunded only after outside escalation. Berkeley Ford never contacted me proactively, never apologized, never documented what happened, and never attempted to make the situation right. My direct out-of-pocket losses of $313.13 for inspection and airfare, incurred solely because I relied on the dealership’s representations, were ignored entirely and still have yet to be addressed. Accepting deposits, drafting purchase documents, coordinating inspections and financing, selling the vehicle anyway, and then refusing to communicate is not a customer service issue. It is a complete collapse of inventory control, internal communication, and management accountability. This experience was costly, frustrating, and entirely preventable. Buyers, especially those purchasing from out of state, should consider whether they are willing to risk being treated the same way.

I bought a 2022 Ford Explorer in bought an extended 105 thousand mile warranty. I made reservations to have my car serviced. I got an email stating they could not service my car. The reason was because my husband also bought a car there that had problems. My husband and the dealership left on bad terms has nothing to do with me or my explorer but they will not service my vehicle. Buyer beware find a different dealer.

I used to love going to Berkeley Ford. I would buy three or four cars a year from them for the past six years but I bought a 2024 Mustang Gt all I was asking was there was a gap on the front bumper on the driver side to be fixed Well 2 1/2 weeks after purchasing the car the owner told me it was going to cost $1500-$2000 to fix and would not cover it so make sure if you deal with them to get it in writing before you sign the dotted line as far as the service They fix the AC on the Mustang and within 12 hours the AC stopped working again

I’ve bought mini cars from this dealer probably 3 to 4 a year for over six years. I bought a 24 Mustang Gt front driver bumper head a gap. I didn’t like they said they would take care of it. Well three weeks later the owner said he wasn’t paying to fix it. The service department fix the AC less than 12 hours later. It was broke again. Tire sensor lights went out sold me a car with a recall on. It never told me buyer beware stay away.

Sales rep was responsive. Professional and knew what i was looking. I hope it shows up in stock

James Goodman gave us excellent service. I made a call to this dealership and fortunately spoke with James concerning a truck for sale. James met our every need with a helpful pleasant attitude.

Several months ago had a recall on the brake hose for Ford fusion. Hard time getting a appointment. Finally got a appointment took my car in. Thought my brake hose was replaced and it wasn't. The mechanic or whoever so called repair it. Had the same issue with the brakes. Was almost in a bad accident cause this issue was never resolved. Call the dealership back to let them know this service is not repair because I had a brake malfunction sign on my dashboard every time I will drive the car. Called dealership when I return home from getting it repair and they told me it's a waiting list and it will be awhile before I could bring the car back. So a couple of months later still issues with the brakes and finally called a mechanic of my own to repair the brake hose,dealership was supposed to replace the hose on my car.it was never done. Had very serious issues with the car.I am very disappointed in the service and the way they just brush their customers off just to fill a quote for a car that has a recall on it. To me it was never repaired and if it was repair they probably patch the hole or whatever to save money and not think about people lives driving around in a car that has a brake hose repair recall. This mechanic I got took 20 mintues to put the brake hose on my car. The brake hose is $12 dollars and the service for having it put on was 100 dollars. If you have a ford fusion that has a brake hose recall don't take your car to Ford Cause the problem will not be solved. I'm very disappointed that it had to come down to this. Almost losing my life and my family life behind something that wasn't repaired in the first place and they give you the run around about things. This is very poor customer service and I will never take my car back to any Ford place to have a recall done or any services. Because it's not worth it. No one needs to get in touch with me because the brake hose has been replaced and car is running fine so far.💔💔💔💔😡😡😡😡😡😡😡😡😡😡😡😡💔💔💔💔😡😡

Worst service ever. Bought a car and had it 26 days and an issue came up with the 4wheel drive. They have had it for 27 days and have not touched it. It's maybe an 8hr job to fix. Don't wast your time there it's not worth the hassel. 11/4/24 - Chris called and said they spoke with Adam and planned to have it done Friday. ( what happened to early this week )sounds like a stall tactic but we will see. If not it looks like S.C. consumer affairs and legal action are next steps. This is insane. Friday will be 30 day for a car I drove for 26 day. Once you sign they get payed they are done with you.

Very impressed! Owner & employees very friendly. Our salesman Kareem was very helpful & spent a lot of time with us.

They sent us a $75 coupon for our exact car and after they do all the work they charged $150 including “labor and fees”. After that, now our car is leaking large amounts of black oil. We took it to another mechanic whom confirmed that this place NEVER EVEN CHANGED THE OIL. These people are con artists and scammers.