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Ernest McCarty Ford

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (318 reviews)

Reviews

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (318 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Ernest McCarty Ford from DealerRater.

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Very good Service

Service was done in a timely matter. Staff courteous and very efficient.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 4.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Thank you for taking the time to share your experience here at Ernest McCarty Ford. We pride ourselves in getting your vehicle in and out in a timely manner. Your time and vehicle is very important to us. Looking forward to seeing you during your next visit!

Excellent Service at Ernest McCarty Dealership

SERVICE WAS EXCELLENT AND WOULD NEVER GO TO ANY OTHER FORD DEALERSHIP FOR SERVICE EXCEPT ERNEST MCCARTY...

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Thank your for taking the time to share your experience here at Ernest McCarty Ford. Our staff take pride in delivering excellent customer service. Feel free to stop by at anytime. Our home is your home. Looking forward to seeing your during your next visit!

Used truck purchase

My salesman worked hard with me to find a vehicle in my budget.I initially wanted a new F-250 but the payments were more than I could afford at the moment.But they did pay off my trade in and got me a payment that was withing budget on a certified used 2009 GMC Z-71 truck.I also got an extended warranty plan.The truck is really nice and turns my coworkers' heads.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 4.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thank you for taking the time to share your experience here at Ernest McCarty Ford. Our staff pride themselves in listening, assessing and providing guest with the proper service. Customer service is our number one goal. Feel free to stop by for a cup of coffee or just to say Hi! Looking forward to seeing your during your next visit.

Good service

I was really impressed with the service and care taken in my truck. They tell me before they do anything what's wrong and what needs to be good

Rating breakdown (out of 5):
  • Customer service 3.0
  • Buying process 3.0
  • Quality of repair 3.0
  • Overall facilities 3.0
  • Overall experience 3.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Thank you for taking the time to share your experience here at Ernest McCarty Ford. We pride ourselves in delivering excellent customer service. Our staff is always available to advise, assist and service all of your vehicle needs. Looking forward to seeing you during your next visit.

james gay

need to pick up the pace in quick lane

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Great service and excellent facilities.

Thank you for your friendliness.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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great service

Kelly your service adviser does a great job keeping me informed.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Thank you for sharing your experience here at Ernest McCarty Ford. Kelly and the staff are always available and ready to service your vehicle needs. Our home is your home. We look forward to seeing you during your next routine visit.

good job

got oil changed and tires rotated ,will be glade when the remolding done so the waiting lounge reopens so be more setting and hopefully more comfrotable

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Thank you for taking the time to share your experience here at Ernest McCarty Ford. Our new showroom has been completed and can't wait to show you around. Feel free to stop by whether for a cup of coffee or just to say Hi! Our home is your home.

recall

polite and quick with service

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair 1.0
  • Overall facilities 1.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Great People

As always your staff does a great job. They did exactly what was requested. The only reason for the facility review is that they are under construction but that should be finished soon. Thank you so much.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 3.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Thank you so much for taking the time to share your experience here at Ernest McCarty Ford. Our new showroom has been completed and ready for you to take a tour. Please feel free to stop by whether for a cup of coffee or just to say Hi! Looking forward to seeing you during your next routine visit.