Reviews
The dealership did the work I requested promptly and
The dealership did the work I requested promptly and correctly. They were professional and courteous.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Great place!
Great place! Comfortable, TV, internet, snacks. Nice people. Blah, blah, blah, blah, blah, blah,blah.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Great customer service.
Great customer service. Video is a nice touch. Waiting area could use more plugs for laptops so we can be on the job while waiting.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
I arrived to my appointment early and still was there for
I arrived to my appointment early and still was there for almost 4 hours. My appointment was at 1 pm I arrived at 12:30 pm but, they was on lunch. And when my car was finished I didn’t leave till close 4:30 pm. My tires wasn’t rotated at all and no air wasn’t put in them. And two days after service my tire lights came on for air. I had to take it to express oil for air in two tires .I also had issues with my sunroof not opening , trunk not closing and opening properly and dashboard had this circle and dot that developed. I also sent photo to manger and open a case on all the problems so far no response. My issues wasn’t addressed properly at all because they said that the problems had to occur when they inspected the issues .And they looked into these issues when I was already there about 2 hours and half already. I had to explain and show where the issues were to an employee. Mazda center is very far for me about 40 mins away and I wanted them to fix my issues instead of coming back for it to be re look at in Feb hopefully around my next oil change .I also had my newborn baby with me doing the appointment and I was very displeased with the service and wait time I received.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Thank you for bringing this matter to our attention. We sincerely apologize for the inconvenience and frustration you experienced during your recent service appointment. This is not the level of service we strive to provide for our valued customers, and we apologize for any miscommunication regarding your appointment time and the delay you encountered. Your concerns about the tire rotation, air pressure, sunroof, trunk, and dashboard issues are taken seriously. At your earliest leisure, please email Chris Martin, our General Manager, at cmartin@medcentermazda.com to address your concerns directly and work towards finding a swift resolution that meets your satisfaction. We value your feedback and hope to turn things around.
Thanks , I appreciate it because last time I didn’t have any issues with the service . I also forgot to mention my media player that goes off for no reason and also did a beep sound . So far it did it once 4 days after my appointment and the beeping sound continued. It was also another issue I was having that I brought up at the appointment to be checked . Still no update on the media player software but, I did factory reset it some weeks ago .So hopefully it will not do it again . Thanks
I like the attention to detail at the dealership.
I like the attention to detail at the dealership. Everyone always strives to make it a satisfactory visit
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
I was looking for a Mazda CX90 PHEV and the sales rep at
I was looking for a Mazda CX90 PHEV and the sales rep at Med Mazda found what I was looking for and the sales transaction and trade-in went quickly. I would rate it as a good car buying experience
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Did everything that was needed The oil change was good.
Did everything that was needed The oil change was good. And we will be back again
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
This was not our typical experience with this Service
This was not our typical experience with this Service Center. We lost the expected communication that we favor. In addition to an oil change, we asked that the vehicle be checked to account for the loss of 2 quarts of oil from last service. We were told it’s typical for our old car. Hope things can go better next oil change.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 3.0
- Does recommend this dealer
- Came in for service or repair
Thank you for sharing your feedback regarding your recent experience at our service center. We apologize for any breakdown in communication and the inconvenience caused during your oil change. We understand your concerns regarding the loss of 2 quarts of oil since your last service, and we apologize for the misunderstanding. It is not our intention to dismiss any issue and we would like to look into this matter further to ensure a better experience for you during your next oil change. To discuss your concerns in more detail, please contact our General Manager, Chris Martin, at cmartin@medcentermazda.com. Chris will personally address your concerns and work towards a resolution. We appreciate your business and look forward to the opportunity to improve your experience.
The entire team at Med Mazda was fabulous!
The entire team at Med Mazda was fabulous! One of the best and easiest car buying experiences that I have ever had. Will was patient and spent a lot of time with us going over the features of our new vehicle before we drove it off of the lot. If you want great communication, friendly service, and an exceptional experience, Med Mazda is the place the go.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
I couldn't be more pleased with the service I received.
I couldn't be more pleased with the service I received. It was such a simple solution, they didn't even charge me. Customer service you rarely see these days.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
