Reviews
Med Center Mazda worked extremely well with us during the
Med Center Mazda worked extremely well with us during the issues with the hybrid battery. They went above and beyond to meet our needs.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Always top notch service.
Always top notch service. Professional and prompt. Detailed video of the inspection is highly valuable.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
I have serious concerns after having had my car serviced
I have serious concerns after having had my car serviced one week earlier and being told that there were no service issues other than my tire wear. When I brought the car back the next week, I was told I need brakes and other service items needed to be repaired. The discrepancy between the two inspection reports causes me considerable doubts as to the reliability.
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- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Painless and enjoyable experience.
Painless and enjoyable experience. We will refer other to buy from Med Center Mazda in the future.
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- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Great Customer Services The customer service experience
Great Customer Services The customer service experience was exceptional, marked by friendly and attentive staff who went above and beyond to address my needs. They were prompt in responding to my inquiries and took the time to ensure that all my questions were answered thoroughly. Their positive attitude and willingness to assist created a welcoming atmosphere that made my interaction truly enjoyable.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Arrived for 9:15 appt, explained what I wanted done,
Arrived for 9:15 appt, explained what I wanted done, answered my questions and was given an approximate time car would be done. Service was completed around the time given. Check out was easy. Satisfied with the service dept.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Was my first experience here, but was very well pleased
Was my first experience here, but was very well pleased with the professional service there.
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- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Very professional and answered all my questions.
Very professional and answered all my questions. I would be happy to recommend this dealership to friends
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Honestly, I've never been to a dealership service
Honestly, I've never been to a dealership service department where no one comes out to help you. Every other service department has someone that actually comes out to introduce themselves and ask how they can help you. This is the second time I've been there and it was the same. I walked into the office and had to go up to somebody. One guy was just snacking on a bag of chips. I know you guys are extremely busy and it is unpredictable how long some things take. I was there for something extremely simple. I had an appointment at 9 and car sat in service line for 30 minutes.
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- Overall experience 3.0
- Does recommend this dealer
- Came in for service or repair
Hi there, Thank you for taking the time to share your experience. We’re very sorry to hear that your visit didn’t meet expectations, especially when it comes to the level of customer service you received. What you described is not the standard we strive for, and we take your feedback seriously. Please know that we'll be addressing this with our service team immediately to ensure better consistency in how we welcome and assist our customers. In the meantime, we’d love a chance to make this right. If you're open to it, reach out to our GM, Chris Martin, at cmartin@medcentermazda.com, so we can learn more and try to turn this experience around for you.
Nice, trustworthy I trust what they tell me about what my
Nice, trustworthy I trust what they tell me about what my car needs Friendly atmosphere
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
