Jones Ford Buckeye

Shady sales people . Bait & switch offers. Overall do not recommend. Sales Managers support the sales reps even when they breach Fair Lending laws. Sales will put paperwork through on a car even if you say you don't want it hoping to force the sale. So disappointed.

I recently purchased a vehicle from Jones Ford Buckeye with the assistance of salesman Frank K. The experience was both professional and personal. Not only did Frank K. assist me with the trade in of one car and the purchase of another; he also assisted me when I changed my mind about the purchase and aided me in securing the vehicle I am now happily satisfied with. While still learning the vehicle, I left the lights on one night and the battery died. I contacted Frank K. and he came to my assistance and jumped my vehicle for me. Frank K. did not abandon me after my purchase was finalized. Great customer service. That's the epitome of professionalism and Frank's superiors should be aware of his stellar customer service. If you are in the market for a new vehicle, I highly recommend Frank K. as your salesman. Thank you Frank K.

This is by far the worst Ford dealership I have ever worked with. Their service department houses a bunch of liars who lie about the most miniscule things in the world. About 2 months ago, I went into this dealership (I leased my car here) to have some recall work done (some computer work/rear axle work). My cup holder was also falling through my center console, so they told me they would order the part and then get me scheduled to have it repaired. Fast forward 2 months, I took me calling 2 different days, leaving 2 voicemails, and getting on their website to chat with a representative before someone called me back. Low and behold, the service manager Allen tells me that the part was "tracked" down, and it would be here next Tuesday, exactly 2 months from when we went in to have the recall work done. They wanted to schedule me Wednesday, sure no problem. They told me it would be all day, sure no problem. Do you have courtesy vehicle I can have for the day? No, we don't offer that. Um ok, well I will need to get with my husband since we have 2 kids and need a vehicle to get them around. Something didn't sit right with me, so I called another Ford dealership in the valley to see if they could help me. Sure enough, they can order the part (the part that comes from California and takes 2 days to get here) and repair my car. I have been since been contacted by the service department manager, Mr. McMillan. After some leg work on his end, he actually tracked down the part that has been sitting in their parts department since August 24th. Somewhere, someone dropped the ball and never contacted us. However, it still does not change the fact that this morning Allen had the audacity to call me up and lie about said part. He could have taken the 10 minutes to call the parts department or even walk back there, to see where it was. Instead, he continued on with a lie saying it was "on its way and would be here next week". Mr. McMillan is attempting to make this right by doing the repairs this week. However, liars are a cancer to a company/business, and I would still not recommend them.

Best prices in the county compared to other ford dealers . Very quick and friendly , and stick to there appointments unlike OTHER FORD DEALERS In the AREA

We purchased a 2022 Ford Escape SE March 23 2022. It was by far the easiest transactions we have ever had buying a vehicle. Justine had all the paperwork ready when we arrived. Sonny had the vehicle up front and ready to go. I would definitely recommend Jones Ford for your next car buying experience. Thank -you Kent and Sheri Grimes

I loved how quick Dejon, Tylor, finance and the whole team were to get us into our truck. Would definitely recommend to anyone looking for a friendly staff. To say the least the had stuff for my daughter to color on while we waited on a deal. Thank you again Jones dealership for helping us out!

Very happy with our sales rep Sonny, he and the entire sales team were awesome! We love our new truck!

Great customer service! Easy to work with! They had exactly what we were looking for!

I had a great experience with Jones Ford Dealer And with the salesman Lalo Castrilla

Don't have vehicle issues. I am a snowbird and here for short time. My jeep got stuck in 4 wheel drive. The service department wouldn't even look at it for "weeks" The female service person was RUDE. Don't try to get help from this dealer!!!