Jones Ford Buckeye

We purchased a 2017 gmc yukon from Henry Jones Ford. Tylor and the staff made the car buying experience seemless. We love our new vehicle and will continue to buy our vehicles from Jones Ford!

While replacing my transmission, someone put two large holes in the muffler. They refused to take accountability and made me feel like crap about it. Awful experience all the way around. The service manager was rude and came up with excuse after excuse. After spending almost 10k I can’t believe they wouldn’t take responsibility. I have morals and am respectful but they kept pushing me off and never returned phone calls. They just suck.

Pretty clean place and salesperson was great Mr.Morales excellent service great costumer service Thanks

They are always professional and easy to work with. I always buy my cars from Jones Ford Buckeye, I recommend them to everyone!

Repair done as expected. Called for a copy of invoice. Clerk needs customer support training as the person has an attitude. Get with the program.

Sonny did a great job kept me informed every step of my purchase was very responsive to my needs. I will recommend Jones ford to anyone looking to purchase and maintain a vehicle.

In March of 2022 we ordered a new F-150 Lariat with an upgraded tow package so we can tow our travel trailer to Alaska. Our truck arrived in late September, and less than two months later had an error code for the trailer brake controller. We were told by the service advisor at Jones Ford that the factory failed to install the trailer brake controller and that the missing part had been ordered but would take two weeks to arrive, and that they would call us when the part was in. In early February we still had not heard from them so we talked with Alan in service. He said the part had arrived and made an appointment to have it installed. Once they had our truck in service he called and said that Ford had sent the wrong part and that the correct part would take another month or two. I explained that we had travel plans and that the timeline he gave us wasn't acceptable, he blamed Ford for not having the part available. Yesterday I mentioned the mess to my son who spent about a half hour on google at which point he called and walked me through the repair... which consisted of removing and reinstalling two fuses that weren't pushed in all the way. Not only was the trailer brake controller installed in the truck, it is working just fine. THREE MONTHS OF WAITING ON A PART THAT WAS UNNECESSARY, AND ALAN DIDN'T EVEN CARE TO KNOW HOW WE FIXED THE TRUCK OR OFFER AN APOLOGY OF ANY SORT. I can't even imagine how much Alan and Jones Ford have scammed other customers for unnecessary repairs and warranty work, because surely if this had been an error he would have apologized. I believe that he got his hand stuck in the cookie jar, it wasn't the first time and I'm sure it won't be the last.

Best car buying experience, I have ever had. No pressure at all. Honesty and integrity defines this dealership. It was worth the long car ride to get there.

Best car buying experience I have ever had. And I have bought a lot of vehicles in last 45 years.

Updated showroom and a very friendly staff. Super easy to purchase the truck I wanted and from the test drive to finance office it was a pleasant experience. I also felt they gave me a fair number on my trade in.