Reviews
Never do business with this dealership again I got a
Never do business with this dealership again I got a brand new dodge challenger 2021 I ain’t really had it for a year I paid cash money which I still had the manufactory warranty on my vehicle I took it there mind you this is my only transportation so from understanding I was told I was going to be put in a rental which I was but it was it was like pulling teeth they had me running back and forth telling lies the customer service and communication sucks at this dealership and for the owner to respond to my review on landmark dodge morrow saying i’m lying and it’s two sides to the story yes it is and mines is true they just don’t want to lose business!!! Im going to report this to corporate office!!!!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
Our team has acknowledged this review.
a great person
Diamond Lockhart is a great sales person she works very hard on the deals that am happy with a good person to have on landmark dodge team
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you so much for giving us the opportunity to earn your business. I will certainly pass the kind words along to Diamond. Please let me know if I can do anything further to help. Sincerely, Tim Lambert - timlambert@landmarkdodge.com
They will lie to you and then not answer the phone,
They will lie to you and then not answer the phone, respond to emails, VM, or FB messages.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
We acknowledge your review and are currently looking into the events you’ve detailed. Sincerely, Tim Lambert - timlambert@landmarkdodge.com
This place sucks stay away
Stay away from this place folks, they will tell you anything even lie Stright to your face ....plz listen to me just dont do it. There is much better service and dealers out there then this place. YOU HAVE BEEN WARNED!!!! Stacy S.
- Customer service 1.0
- Buying process 1.0
- Quality of repair 1.0
- Overall facilities 1.0
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
- Did make a purchase
I would like to speak with you directly in order to better understand the circumstances you’ve described and reach a satisfactory resolution together. Please contact me directly at your earliest convenience. Thank you, I look forward to speaking with you. Sincerely, Tim Lambert - timlambert@landmarkdodge.com
Customer service from xxxx
I had my car towed in almost three weeks ago, I have made at least 15 phone calls, no one will call me back. The extension for service just rings, no one answers, I left messages for the service manager twice, after going through the operator. He never called me back. landmark in Morrow have the worst customer service ever!!! Does the place even have managers?
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did not make a purchase
Mitchell, your feedback has been forwarded to our team and we are currently looking into this matter. Sincerely, Eddie Rosa - Eddierosa@landmarkdcj.com
Poor organization!
I have a 2022 Black Jeep Renegade at Morrow, Ga. service department now for going on 3, weeks. They order the part which was a module for the vehicle. The part does not work and now they say they have to bring in a Chrysler engineer to look at the vehicle which now will take even long to look at. All I ask for is a loner till they fix our vehicle. The manger is giving me a hard time as if it was my fault. The vehicle in my opinion is a default. This is a brand-new vehicle and has been in the shop twice for long period of time. Who can I call or email?
- Customer service 3.0
- Buying process 5.0
- Quality of repair 1.0
- Overall facilities 1.0
- Overall experience 2.0
- Does not recommend this dealer
- Came in for service or repair
- Did make a purchase
We acknowledge your review and are currently looking into the events you’ve detailed.
Recall appointment
The fast availability of being able to schedule an appointment. The service department also provided transportation as well, which was very helpful.
- Customer service 4.0
- Buying process —
- Quality of repair 4.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Jamarra, we strive to provide the best service possible and are glad we were able to ensure you were taken care of. Don’t hesitate to reach out to us for anything else. Thank you for choosing Landmark Dodge Chrysler Jeep Ram of Georgia's Service Department. Sincerely, Eddie Rosa - Eddierosa@landmarkdcj.com
Great service
Good customer service. Manager was very knowledgeable and helpful. They were also helpful when it was to rent a vehicle.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 4.0
- Overall facilities 4.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thanks for your perfect review, Anthony! We're glad to hear that our team was knowledgeable and helpful! We strive to provide excellent customer service, and we're glad that this was the case for you! Please let us know if there's anything else we can do for you. Sincerely, Eddie Rosa - Eddierosa@landmarkdcj.com
Great service
Fast service and good customer service I was in and out best part of my experience I will recommend friends and family
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
I appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let me know. Take care! Sincerely, Eddie Rosa - Eddierosa@landmarkdcj.com
Great service
John Service Advisor was great got my car in and out. Thanks for the great customer service I will be back as always to get my car serviced. Impressed..
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
We appreciate your input, Carolyn. We're glad to hear that you are consistently impressed with the service we offer here at Landmark Dodge Chrysler Jeep Ram of Georgia. If there is anything more we can do for you please come back and see us any time! Take care! Sincerely, Eddie Rosa - Eddierosa@landmarkdcj.com