Reviews

Average Ratings

5.0
14 lifetime reviews.
  • Great Customer Service ask for Sammy

    looked over a hundred vehicles online before settling on test driving from Covington Ford. No pressure to buy and everyone was friendly. The had t...


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    looked over a hundred vehicles online before settling on test driving from Covington Ford. No pressure to buy and everyone was friendly. The had the best price on the vehicle I was looking for with the best miles. I've worked as a vendor in the largest chevy dealership in the United States before and had a very negative attitude about dealerships. This was the exact opposite. I would definitely recommend them to my family and friends. Just my two cents

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?

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  • Lucky me!

    I had been searching for the right car for several weeks and had contacted numerous dealers in TX, IA, IL, NY, OH, NC, PA & GA. There were several...


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    I had been searching for the right car for several weeks and had contacted numerous dealers in TX, IA, IL, NY, OH, NC, PA & GA. There were several cars of interest, but Covington had the right car at the right price. The salesperson was very knowledgeable, truthful, and sincere. He held the car to give me time to take a bus from PA to GA so I could see it for myself. It was all he said it was, and more. Sealed the deal and drove it home to PA. I will call Chad when I am ready for another purchase.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • Very glad that we purchasd our Focus from Ford!

    Anytime I have had a problem with the car or something has needed repaired, they were always on top of it! I called to ask if I could get a car to...


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    Anytime I have had a problem with the car or something has needed repaired, they were always on top of it! I called to ask if I could get a car to borrow while they fix my ac and the service manager instantly said "yes!" Drop off the car today! Yes I have a warranty, but they are always so willing to help my family and I out! Thank you Covington Ford for all you do!!

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • LACK OF CUSTOMER SERVICE.

    I visit cars.com and I found a truck in this dealer website. I requested some info about a ford-150 carfax but I never had a reply since 2 weeks. ...

    Dealer Response

    I try my best to respond to inquires during business hours in at least an hour. I went back and checked all of May and couldn't find a Tony from L...


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    I visit cars.com and I found a truck in this dealer website. I requested some info about a ford-150 carfax but I never had a reply since 2 weeks. I think they need better customer service if they want to stay in the dealers market.

    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
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    Dealer Response

    I try my best to respond to inquires during business hours in at least an hour. I went back and checked all of May and couldn't find a Tony from Lawrenceville. Sorry your inquiry wasn't responded to.


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  • Rude Salesman and Tried to take advantage!!!!

    Salesman acted as if he wanted to help me find a "great" deal. Lie, Lie, Lie - First said 3.99% interest, then when I said I could get it somewher...

    Dealer Response

    Melissa this is Sammy the sales manager. I spoke with you on the phone Monday afternoon. And I agreed with you that he handled himself in way that...


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    Salesman acted as if he wanted to help me find a "great" deal. Lie, Lie, Lie - First said 3.99% interest, then when I said I could get it somewhere else for 1.9% he came back with 2.99%. Apparently, he thought I was stupid! Then he called me a few days later and when he learned I had purchased a new auto from another dealership (that did not treat me like I was a moron) he got upset and was VERY RUDE on the phone! I may be a young woman, but your not going to take advantage of me!!!!!!!!!

    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 1 found this review helpful. Did you?
    Dealer Response

    Melissa this is Sammy the sales manager. I spoke with you on the phone Monday afternoon. And I agreed with you that he handled himself in way that we do not condone. He has be reprimanded and written up. If happens again he will be terminated. You were looking at a used truck here, then bought a new one elsewhere. New trucks do qualify for better rates and have factory special rates. We have been a family owned and operated business since 1941. We have strong community ties. I would like to offer your first oil change on us. I know this doesn't change events. Just know we try and makes things right when we mess up.


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  • Pleasant experience.

    Test drove a truck that was advertised. The truck was clean and had plenty of power. My salesperson, Marshall, is pleasant, easygoing, no pressure...

    Dealer Response

    Thank you for giving us a chance to earn your business. Hopefully when you decide to buy it will be from us.


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    Test drove a truck that was advertised. The truck was clean and had plenty of power. My salesperson, Marshall, is pleasant, easygoing, no pressure, and fun to work with. I highly recommend him! Unfortunately, I didn't by the truck and chose to wait. I hope to do business with Covington Ford in the future.

    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
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    Dealer Response

    Thank you for giving us a chance to earn your business. Hopefully when you decide to buy it will be from us.


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  • I'm Always treated nice in service & parts dept.

    I have always had a great experience having my car serviced. Robbie is nice and very helpful. The ladies at checkout are friendly as well. I defin...


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    I have always had a great experience having my car serviced. Robbie is nice and very helpful. The ladies at checkout are friendly as well. I definitely recommend the service department! I also bought tires here and the parts dept. matched a price from another company. Overall, I ended up paying less than the 3 quotes I received from other companies. I left happy!!!

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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  • BOUGHT ELSEWHERE. DID NOT FEEL VERY WELCOME.

    IT WAS MY WIFE AND I THAT WERE TRYING TO TRADE CARS . WE WERE INTERESTED IN TRADING A MONTH OLD 923 MILE V.W.BEETLE FOR A USED 2013 FORD FUSION WI...

    Dealer Response

    First thank you for the opportunity to earn your business. We are not always able to meet every customers offer. We do try very hard to earn every...


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    IT WAS MY WIFE AND I THAT WERE TRYING TO TRADE CARS . WE WERE INTERESTED IN TRADING A MONTH OLD 923 MILE V.W.BEETLE FOR A USED 2013 FORD FUSION WITH AROUND 7,000 MILES I THINK. HOWEVER WE WERE TOLD THAT WE WOULD HAVE TO PAY DIFFERENCE .THE 2013 USED FUSIONS WE LOOKED AT WERE CALLED "FORD BUY BACKS" A.K.A. CARS THAT WERE BOUGHT BACK BY FORD UNDER THE LEMON LAW.THEY WERE BOUGHT AT AN AUCTION I WAS TOLD IN THE STATE OF CALIFORNIA. WE DECIDED TOI TRY SOMEWHERE ELSE AND WE BOUGHT THE SAME DAY. I WILL SAY THAT DID SEE A LIFE LONG FRIEND THAT IS NOW A SALESMAN THERE. HIS NAME IS MARSHALL. IF YOU WERE TO EVER GO THERE I FEEL HE WOULD BE VERY HELPFUL IN SELECTING THE RIGHT CAR.THIS WAS OUR 1ST TIME EVER AT THIS DEARLERSHIP.AS A 40 YEAR ,NOW RETIRED DEALER I WOULD EXPECT TO SEE SMILLING AND FRIENDLY FACES.

    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
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    Dealer Response

    First thank you for the opportunity to earn your business. We are not always able to meet every customers offer. We do try very hard to earn everyone's business but it is not always possible. I am glad you were able to see an old friend while here.


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  • AWESOME !!

    A pleasure to do business with. Car was exactly what I was told. We worked out price and financing over phone. Nothing change when I got there. Dr...

    Dealer Response

    Thank you for driving that far to buy a car from us.


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    A pleasure to do business with. Car was exactly what I was told. We worked out price and financing over phone. Nothing change when I got there. Drove over 100 miles. Very easy folks to deal with.

    Does recommend this dealer
    Shopped for a new car
    Shopped for a used car
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?
    Dealer Response

    Thank you for driving that far to buy a car from us.


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  • Quick easy and fair

    Drove of 65 miles to look at a car at Convington Ford. Was told right away that someone else is testing driving it and they would call me back to ...

    Dealer Response

    We understand everyone's time is valuable. We do our best to treat folks like we would want to be treated. Thanks for your business.


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    Drove of 65 miles to look at a car at Convington Ford. Was told right away that someone else is testing driving it and they would call me back to let me know the status of the deal. The other couple passed and we drove right over. The car was in our budget and appeared well taken care of. The business manager explained everything to us and the sales person listened to our concerns. I would definitely reccomend Convington, Ford.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?
    Dealer Response

    We understand everyone's time is valuable. We do our best to treat folks like we would want to be treated. Thanks for your business.


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