Mike Bell Chevrolet

ABSOLUTELY AWFUL...BEWARE I spent several days negotiating a Chevy 2500 purchase with Mike Bell Chevrolet and Elisjah. After going back and forth, Jordan Bell personally worked the numbers and got within approximately $300 of my final offer. I agreed to the price. I then completed a credit application and authorized a hard credit inquiry. Tyler, a sales manager, asked if I was serious about purchasing the truck and said he would “hold” it while I checked with my credit union. My bank couldn’t beat their financing, so I decided to finance through the dealership. The following morning, Austin, another sales manager, and Kourtney contacted me to finalize everything. We agreed on the rate and term and scheduled an 8:30 AM appointment for my test drive and final paperwork. I was told the truck would be ready for delivery and finance would have everything prepared for my arrival. Then, later that afternoon, Austin called and told me the truck had been sold to someone else earlier that same morning. I asked how that was possible when I had been told the truck was being held and prepared for my delivery. His response was essentially, “Sorry, that’s how it goes. I asked to speak with Tyler. I was told he would call me when he returned. He never did. I also requested a call from Jordan Bell, who personally worked on the deal. I was told my information would be placed on his desk first thing the next morning. No call. I followed up again and specifically requested a call from Jordan. Still no call. What bothers me most isn’t that the truck was sold. Deals fall apart and vehicles get sold. What is unacceptable is spending countless hours negotiating, having my credit pulled, being told the vehicle would be held, agreeing to financing, scheduling an appointment for delivery, and then having the truck sold out from under me — followed by absolutely zero accountability from management. Not one person in management had the professional courtesy to call me and explain what happened or attempt to make the situation right. In my opinion, there isn’t an ounce of character or integrity amongstthe management team at Mike Bell Chevrolet. Kourtney was excellent throughout the process and completely professional. Unfortunately, the actions — and especially the inaction — of management completely overshadowed that. I will never do business with Mike Bell Chevrolet , and I strongly recommend you take your business elsewhere.

I dropped my vechile off the day before. Ashley called the next day with updates. I never have a problem with service or employees at Mike Bell Chevrolet. Everyone is friendly and professional.

I never left a review for our salesman (Patrick Cummings) when I bought my wife's car last year. I was so impressed I went back a few months later and bought me a truck! They do not come any better than Patrick and his support staff to assist with BOTH transactions! Both owners walked up and greeted me as I was family! Ashley in the service department is unmatched with her communication and customer service! Lord willing I will never go any where else for a vehicle purchase! They have a great team!

Overall the purchasing experience was OK at best. However, I was not happy with my Trade Value and with the Finance Manager discussion related to annual APR percentage. Finance Manager told me my APR was 7%, which I thought was too high, but decided to move forward. I trusted him and we quickly breezed through the contract/paperwork. Once I arrived home and reviewed the contract, I noticed my APR was well over 7%, closer to 8%. I was disappointed in myself for trusting him and not reviewing the contract in detail prior to signing it. I'm not completely satisfied with the overall experience and on the fence for whether or not I would recommend this dealership to another person.

All went great. Had a short wait time. Had an appt. for a basic oil change, tire rotation and insp.Took my car in a timely manner and service begun immediately. Thanks. .

Tim Fordham (salesman) Was very knowledgeable and helpful. This is the second truck I purchased from Mike Bell. Both times was a great experience.I will and have recommended this dealership to family and friends.

I have purchased a dozen cars spanning back to the 80's. I have always associated the process of buying a car comparable to having teeth pulled. Naturally, this time was no different, especially since I was trading up from an 2008 (bought new), so it has been a while. I was so impressed of the longevity and for the most part the many dealers I dealt with a long the way, that we wanted to stay with the Suburban in the Chevrolet family. It still did not change the feeling of apprehension as we began the process. We were looking specifically for a bench seat with the Gideon (NOT black) interior color. We had put 2 different orders at 2 different dealerships in 2 different States and a build date was never picked up after 2 and 4 months of waiting respectively. At the end of the day we were lucky to have found one at Mike Bell Chevrolet (MBC) in Carrollton, GA, about 90 miles away. It was not the black exterior color we sought, but none the less we were happy to find our primary 2 needs. It was an absolute pleasure going through the process with MBC, from the first phone call interaction with Jenn Blair which required several back and forth conversations by phone and email. Jenn was professional and responsive to all requests and walked through the requirements and necessary documentation required for the closing. The next day I was greeted by James Davis at MBC as I was parking. I can not say enough good things about James, we spent more than 4 hours together. He presents well, is respectful, professional, friendly, patient, and extremely knowledgeable. Taking in all the information about the operations of the car was like drinking through a firehouse. Knowing I would probably have questions or concerns after spending time on my own, James gave me his cell and told me to call, send pictures with any questions at any time. I have owned businesses over the years from 15 to 300 employees. James would certainly be someone I would seek to be in my employ. MBC is lucky to have someone of his integrity on their team. To round out the process I interacted with Jordon Bell the sales manager and Lyman the finance manager to work out last minute glitches. The entire process exceeded my expectations by a long shot. More than ever the purchase of an automobile these days in a big investment for any family, and I truly felt appreciated at MBC. I will certainly recommend MBC to anyone who is seeking an honest dealership with which to do business. Thank you

Best experience I have ever had buying a new car. Everyone was helpful and did not pressure me. Answered every question I had. Process was quick and comfortable.

Do yourself a favor and go somewhere else... They sell vehicles that the Check Engine light comes on less than 24 hours after purchase and then tell you to go kick rocks... DO NOT SPEND YOUR HARD EARNED MONEY AT THIS DEALERSHIP...

I would NOT recommend this dealership. They do not honor agreed upon prices. I recently attempted to purchase a vehicle at Mike Bell Chevrolet in Carrollton, GA. I proposed an offer to purchase the vehicle in writing via email and it was accepted via email. After paying appx $190 for a pre-purchase inspection I began to sign paperwork for the vehicle and this is when the sales representative notified me that they would not be able to honor the offer that they had agreed to earlier that day. I still have the email chain showing the accepted offer. After discussing the issue for several minutes, I agreed to forgive the internal miscommunication that they admitted to and requested a refund for the cost of the inspection. The finance manager refused because it was completed at an independent auto repair shop (Goodyear). The next day I sent an email to the CEO and I also sent a copy of the email through FedEx. I received no response and I am still out of $190 plus the gas that I used to drive to the dealership which was an hour each way.