Reviews
I didn?
I didn?t d not receive the item I paid for. I was told I would hid gave the exact same replacement and I did not receive the replacement. And nobody cared. My concerns were ignored
I didn?
I didn?t d not receive the item I paid for. I was told I would hid gave the exact same replacement and I did not receive the replacement. And nobody cared. My concerns were ignored
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- Overall experience
- 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did make a purchase
Cynthia, we apologize for the experience and appreciate you bringing this to our attention again. OEM glass for your vehicle was ordered and supposed to be used as replacement, but an aftermarket piece was mistakenly mixed up with the OEM part and was installed instead. This was not our intention, and we understand your concern. We have tried to reach out multiple times to address the situation but have not heard back from you. Please contact Athens Collision directly so we can review the situation and work toward making it right.
Nolan got us what we wanted.
Nolan got us what we wanted. Helpful during and after the sale. I would recommend him if anyone I knew was buying a new vehicle
Nolan got us what we wanted.
Nolan got us what we wanted. Helpful during and after the sale. I would recommend him if anyone I knew was buying a new vehicle
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi Michael, we are pleased to hear of your experience with us here at Athens Ford. Customer satisfaction is one of our top priorities and we're glad to know our staff were so helpful! We strive to continue to provide amazing service on each and every one of your future visits. We hope you have a great day!
All my contacts in the service department were friendly,
All my contacts in the service department were friendly, helpful, and took good care of me and the car. It was helpful to be reminded of some of the periodic services that are recommended. Some of the things recommended seemed to be based on vehicle milage as some of them had been done as part of the extensive checklist prior to the sale. The 2021 Expedition was purchased at Athens Ford and has been driven less than 10,000 miles by us with mileage now arount 66000.
All my contacts in the service department were friendly,
All my contacts in the service department were friendly, helpful, and took good care of me and the car. It was helpful to be reminded of some of the periodic services that are recommended. Some of the things recommended seemed to be based on vehicle milage as some of them had been done as part of the extensive checklist prior to the sale. The 2021 Expedition was purchased at Athens Ford and has been driven less than 10,000 miles by us with mileage now arount 66000.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.
Issue with Service Department not advising me about
Issue with Service Department not advising me about recommended service issue until after I paid and read about it on my invoice copy. I think they were in a hurry to get me out of there because they were busy.
Issue with Service Department not advising me about
Issue with Service Department not advising me about recommended service issue until after I paid and read about it on my invoice copy. I think they were in a hurry to get me out of there because they were busy.
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- Overall experience
- 4.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hello Larry, we appreciate you taking the time to leave us this feedback. If you would be willing, we would like to try and turn your experience around. When you have a chance, please reach out to us at (706) 521-0778 and we will do our best to make this better.
Omari was a fantastic salesman.
Omari was a fantastic salesman. Athens Ford had a great selection. Omari was very helpful during the process and communication was on point. Great experience.
Omari was a fantastic salesman.
Omari was a fantastic salesman. Athens Ford had a great selection. Omari was very helpful during the process and communication was on point. Great experience.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi, we're happy you found our staff to be so supportive during your experience here. Please don't hesitate to reach out if there's anything additional we can do for you.
Nolan Zaepfel was great to work with on buying my new
Nolan Zaepfel was great to work with on buying my new Mustang. Very nice and friendly. He gave me time to look at the paper work on the purchase of the car. Was not pushy. Great experience.
Nolan Zaepfel was great to work with on buying my new
Nolan Zaepfel was great to work with on buying my new Mustang. Very nice and friendly. He gave me time to look at the paper work on the purchase of the car. Was not pushy. Great experience.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi Ronnie, thank you so much for the positive review. We appreciate your business! We are always more than happy to assist you if anything else comes up. Take care!
Excellent customer service.
Excellent customer service.All the processes to get the new truck was very simple. The salesman was very knowledgeable and polite and I was very satisfied.
Excellent customer service.
Excellent customer service.All the processes to get the new truck was very simple. The salesman was very knowledgeable and polite and I was very satisfied.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hello Henry, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Athens Ford. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Timmy and Mesha were professional, attentive, and
Timmy and Mesha were professional, attentive, and helpful. Very easy to work with and answeres all my questions. Timmy called me Monday to check on me which was awesome.
Timmy and Mesha were professional, attentive, and
Timmy and Mesha were professional, attentive, and helpful. Very easy to work with and answeres all my questions. Timmy called me Monday to check on me which was awesome.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi Sheena, thank you so much for the positive review. We appreciate your business! We are always more than happy to assist you if anything else comes up. Take care!
The mobile service is a great option for someone that
The mobile service is a great option for someone that doesn't need to take off work to get oil change, tire rotation and fluid checked. Thanks Ford ?
The mobile service is a great option for someone that
The mobile service is a great option for someone that doesn't need to take off work to get oil change, tire rotation and fluid checked. Thanks Ford ?
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi Dalerie, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!
Everything went well.
Everything went well. I made an appointment to come back for the 75,000 service job The service rep was very informative and answered all my questions.
Everything went well.
Everything went well. I made an appointment to come back for the 75,000 service job The service rep was very informative and answered all my questions.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi Malia, thank you for your wonderful review! We're thrilled to hear that everything went well and that our service representative was informative and supportive. We look forward to seeing you and appreciate your trust in our reliable and customer-centric service.