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Jones Ford

(325 reviews)
Visit Jones Ford
Sales hours: 8:30am to 6:30pm
Service hours: 7:30am to 5:30pm
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Sales Service
Monday 8:30am–6:30pm 7:30am–5:30pm
Tuesday 8:30am–6:30pm 7:30am–5:30pm
Wednesday 8:30am–6:30pm 7:30am–5:30pm
Thursday 8:30am–6:30pm 7:30am–5:30pm
Friday 8:30am–6:30pm 7:30am–5:30pm
Saturday 9:00am–4:00pm Closed
Sunday Closed Closed
2026 state dealer award
View 2 awards
2026 state dealer award
2026 consumer dealer award

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New (877) 263-4608 (877) 263-4608
Used (877) 264-8956 (877) 264-8956
Service (877) 269-1208 (877) 269-1208

Inventory

See all 116 vehicles from this dealership.

About our dealership

This seller has been on Cars.com since June 2023.
Jones Ford in Shallotte, NC has proudly served Brunswick County for over 25 years as a trusted, family-owned dealership. Voted “Best in Brunswick” 18 years running, they set the standard in Ford sales, service, and customer care. Offering a wide selection of new and pre-owned models like the F-150, Escape, Bronco, and Mustang, every vehicle is carefully inspected for quality. Their expert service team uses genuine Ford parts for maintenance, repairs, and accessories. With excellent reviews, tailored financing, and deep community ties, Jones Ford delivers a seamless, customer-first experience.
Jones Ford Shallotte—We’re Easy to Deal With. New Fords, used cars, and hometown service you trust.

Service center

Phone number (877) 269-1208

Service hours

Monday
7:30am–5:30pm
Tuesday
7:30am–5:30pm
Wednesday
7:30am–5:30pm
Thursday
7:30am–5:30pm
Friday
7:30am–5:30pm
Saturday
Closed
Sunday
Closed

Meet our employees

Reviews

(325 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Jones Ford from DealerRater.

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We love the professionalism of the technicians and the sales manager definitely top-notch in my book.

We love the professionalism of the technicians and the sales manager definitely top-notch in my book.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
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I talked with Chris Wolf in September of 2025, about ordering a 2026 Ford Hybrid Maverick. I felt no pressure; he was very friendly let me test drive one they had on the lot. I ordered my 2026 April 23rd, 2026, with emails all along the way with updates from Ford. It arrived at Jones Ford on July 13th. Chris was great on getting the paperwork completed. I would recommend this dealership and Chris to others.

I talked with Chris Wolf in September of 2025, about ordering a 2026 Ford Hybrid Maverick. I felt no pressure; he was very friendly let me test drive one they had on the lot. I ordered my 2026 April 23rd, 2026, with emails all along the way with updates from Ford. It arrived at Jones Ford on July 13th. Chris was great on getting the paperwork completed. I would recommend this dealership and Chris to others.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
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Beautiful service. Wonderful dealership, awesome salesman. Yes , I would recommend jones ford to other customers.

Beautiful service. Wonderful dealership, awesome salesman. Yes , I would recommend jones ford to other customers.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a used car
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Mobile tech was very knowledgeable and professional. Would like to continue using mobile services if pricing is competitive. The mobile tech stated that the service department will be back in contact but a few days have passed and still have not heard from them. It appears that I will have to follow up with them if I want to get a quote.

Mobile tech was very knowledgeable and professional. Would like to continue using mobile services if pricing is competitive. The mobile tech stated that the service department will be back in contact but a few days have passed and still have not heard from them. It appears that I will have to follow up with them if I want to get a quote.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
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My original appointment was on 21 July @ 15:30. I received a call from the service department, on day of service, asking if I could reschedule for 24 July @15:30 which I agreed to. When I took my vehicle to be serviced on 24 July, I was told it would be 1.5 hours wait for an oil change and tire rotation due to overscheduling. To me, this was excessive, especially since I agreed to move my service to what I thought would be a less busy day and time. I just feel that no consideration was given to me for rescheduling due to overly busy schedule, when I should have been given priority, or at least, service at my scheduled time.

My original appointment was on 21 July @ 15:30. I received a call from the service department, on day of service, asking if I could reschedule for 24 July @15:30 which I agreed to. When I took my vehicle to be serviced on 24 July, I was told it would be 1.5 hours wait for an oil change and tire rotation due to overscheduling. To me, this was excessive, especially since I agreed to move my service to what I thought would be a less busy day and time. I just feel that no consideration was given to me for rescheduling due to overly busy schedule, when I should have been given priority, or at least, service at my scheduled time.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
3.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
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Very helpful, knew what needed to be done. Treated me fair and the price was right on. Would not go any where else for my repairs.

Very helpful, knew what needed to be done. Treated me fair and the price was right on. Would not go any where else for my repairs.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
4.0
  • Does recommend this dealer
  • Came in for service or repair
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Great service and timely! Will always go back for my maintenance work. Highly recommend Jones Ford!

Great service and timely! Will always go back for my maintenance work. Highly recommend Jones Ford!

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
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Excellent thoughtful service. We return for all our Ford service. We appreciate the caring staff that keeps our vehicle in such good repair. Thank you

Excellent thoughtful service. We return for all our Ford service. We appreciate the caring staff that keeps our vehicle in such good repair. Thank you

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
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waiting to hear from Service Manager who indicted he’d assist with trying to fix sun roof shade. Initial induction that entire roof window assembly replacement was only fix for a cheap broken plastic clip that moves interior shade. Insane that this is supposedly only way to make shade operable.

waiting to hear from Service Manager who indicted he’d assist with trying to fix sun roof shade. Initial induction that entire roof window assembly replacement was only fix for a cheap broken plastic clip that moves interior shade. Insane that this is supposedly only way to make shade operable.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
3.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
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Knowledgeable and discerning. Jamie assessed my needs and recommended the perfect vehicle for me. Absolutely no hard sales pitch. Once car was purchased he spent a great deal of time familarizing me with all the bells and whistles. Jason Mashburn was also knowledgeable and took the time to explain my purchasing options. I am a very satisfied customer and will consult them on any vehicle needs I have.

Knowledgeable and discerning. Jamie assessed my needs and recommended the perfect vehicle for me. Absolutely no hard sales pitch. Once car was purchased he spent a great deal of time familarizing me with all the bells and whistles. Jason Mashburn was also knowledgeable and took the time to explain my purchasing options. I am a very satisfied customer and will consult them on any vehicle needs I have.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a used car
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