Reviews
Very prompt and thorough. I always like getting Kevin when I get call to schedule appt
Very prompt and thorough. I always like getting Kevin when I get call to schedule appt
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Still waiting to have a problem from months ago rectified, service manager does not seem to care about fixing any issues, just tells you what he thinks you want to hear.
Still waiting to have a problem from months ago rectified, service manager does not seem to care about fixing any issues, just tells you what he thinks you want to hear.
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 1.0
- Does not recommend this dealer
- Came in for service or repair
Need to hire more service people. Service has always been substandard. I believe Chris should retire
Need to hire more service people. Service has always been substandard. I believe Chris should retire
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 3.0
- Does not recommend this dealer
- Came in for service or repair
Jones Ford was very helpful and low pressure in their dealings with me. Mike Sargent was my salesman and was very helpful and friendly. Jason was also very knowledgeable and helpful with my warranty upgrade. I would not hesitate to recommend them to friends and family.
Jones Ford was very helpful and low pressure in their dealings with me. Mike Sargent was my salesman and was very helpful and friendly. Jason was also very knowledgeable and helpful with my warranty upgrade. I would not hesitate to recommend them to friends and family.
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
All requests were met everyone was polite. Spoke with Kristine the baby boy is doing fine
All requests were met everyone was polite. Spoke with Kristine the baby boy is doing fine
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Sales Department are very helpful, buying new Explorer Tremor was a great experience. Jason was very helpful
Sales Department are very helpful, buying new Explorer Tremor was a great experience. Jason was very helpful
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
Kevin was great. He confirmed that the repairs would be covered under the extended warranty, got all the parts in a short period of time and loaner car while my car was repaired.
Kevin was great. He confirmed that the repairs would be covered under the extended warranty, got all the parts in a short period of time and loaner car while my car was repaired.
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Jones Ford Service Department is the best Service Department I have ever dealt with, being a retired Ford technician in a different part of the state Jones Ford led by Chris Nealey is the best
Jones Ford Service Department is the best Service Department I have ever dealt with, being a retired Ford technician in a different part of the state Jones Ford led by Chris Nealey is the best
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
The Owner and Sales Manager were very helpful in purchasing our 2026 Explorer Tremor, Jason was very helpful in the process. I have worked at Ford Dealerships my entire Career 48 years. Love the Ford Brand. The Service Department Led by Chris Nealey is the best I have ever Experienced
The Owner and Sales Manager were very helpful in purchasing our 2026 Explorer Tremor, Jason was very helpful in the process. I have worked at Ford Dealerships my entire Career 48 years. Love the Ford Brand. The Service Department Led by Chris Nealey is the best I have ever Experienced
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Always the best service and treatment! I wouldn’t trust anyone else! Gene and Jason Marshburn are always the best to deal with!!
Always the best service and treatment! I wouldn’t trust anyone else! Gene and Jason Marshburn are always the best to deal with!!
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair