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Reviews
Adrian and his team do a great job, great communication and follow up. Always pleasure working with them.
Adrian and his team do a great job, great communication and follow up. Always pleasure working with them.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Always get good service and people are nice and courteous the dealership is clean and they have air-conditioning
Always get good service and people are nice and courteous the dealership is clean and they have air-conditioning
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for taking the time to leave us a great review! We are so glad you always receive courteous service and enjoy relaxing in our clean, cool facility. We appreciate your business and look forward to seeing you again next time!
The people make the difference. By being family owned, you become one of the family and they treat you as such. No pressure, just honest, upfront options for you to chose what works best for you.
The people make the difference. By being family owned, you become one of the family and they treat you as such. No pressure, just honest, upfront options for you to chose what works best for you.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for such a thoughtful review! As a family-owned business, treating our customers like family and providing honest, no-pressure guidance is at the heart of everything we do. We truly appreciate your trust and support, and we look forward to welcoming you back!
I always get good service when I go to this service center. The team is great.
I always get good service when I go to this service center. The team is great.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you so much for the great feedback! We're thrilled to hear you had such a positive experience with our team, and we look forward to serving you again next time.
Service was awesome, the vehicle (terrain AT4 ) was not a good choice. Needed a new engine less that 6 months old, 4 times had to bring it back for problems.👎🏿
Service was awesome, the vehicle (terrain AT4 ) was not a good choice. Needed a new engine less that 6 months old, 4 times had to bring it back for problems.👎🏿
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- Overall experience
- 4.0
- Does recommend this dealer
- Came in for service or repair
Thank you for taking the time to leave us your feedback. We are glad to hear our service team provided you with awesome support, but we completely understand your frustration regarding the recurring issues and the engine replacement on a new vehicle. While we are glad we could complete the necessary repairs and get your Terrain back to running as it should, we know how inconvenient these visits were for you. We truly appreciate your patience with our service department throughout the process, and we are here to support you to make sure your vehicle remains reliable moving forward.
The staff was not friendly or welcoming, unless you were a “regular.” They didn’t direct me to where the lounge was or whether or not I could help myself to drinks.
The staff was not friendly or welcoming, unless you were a “regular.” They didn’t direct me to where the lounge was or whether or not I could help myself to drinks.
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- Overall experience
- 3.0
- Does not recommend this dealer
- Came in for service or repair
Thank you for bringing this to our attention. We aim to provide a warm, welcoming experience to every guest who walks through our doors, whether it's your first visit or your twentieth, and we clearly fell short during your stay. Not guiding you to our lounge or letting you know about the available refreshments is not the level of hospitality we strive for. We are addressing your feedback with our team to ensure our team proactively welcomes and assists every guest. We appreciate your honesty and hope to have the opportunity to deliver a much better experience in the future.
I give this dealer 5 stars. I began by web surfing for vehicles and found my truck. I was put in contact with Benjamin who was so nice and answered all my questions. When I got there, everyone was very nice and knowledgeable. I was in and out within and hour and driving to work in my new truck.
I give this dealer 5 stars. I began by web surfing for vehicles and found my truck. I was put in contact with Benjamin who was so nice and answered all my questions. When I got there, everyone was very nice and knowledgeable. I was in and out within and hour and driving to work in my new truck.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you so much for the 5-star review! We are thrilled to hear that your experience with our team was so smooth, and that you found our staff to be knowledgeable and friendly. Buying a new vehicle should be exciting, not time-consuming, so we are glad we could get you in, out, and on your way to work in your new truck in under an hour! We appreciate your business and hope you enjoy every mile in your new ride.
Fantastic bunch of service peop,e. I have been using them for years for my Cadillacs as there is no Cadillac dealership within 25 miles. They have been wonderful!
Fantastic bunch of service peop,e. I have been using them for years for my Cadillacs as there is no Cadillac dealership within 25 miles. They have been wonderful!
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for the fantastic review! We are honored to be your trusted service center for your Cadillacs over the years. Knowing that you rely on us instead of making the long drive to a dealership means the world to our team. We truly appreciate your loyalty and look forward to taking care of your vehicles for many more years to come!
They were just quick with there response and getting the work done I will return for more service in the future.
They were just quick with there response and getting the work done I will return for more service in the future.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you so much for the great feedback! We're thrilled to hear you had such a positive experience with our team, and we look forward to serving you again next time.
Hatfield in Redlands is not only a Buick and GMC dealership, they are our neighbors for over a hundred years. GM has been well represented in our community.
Hatfield in Redlands is not only a Buick and GMC dealership, they are our neighbors for over a hundred years. GM has been well represented in our community.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you so much for the wonderful feedback! Being a part of the Redlands community for over a century is something we take immense pride in, and treating our customers like neighbors is at the heart of everything we do. We are honored to represent GM in our hometown and look forward to serving you and our community for many more years to come!
For decades we have chose Hatfield's for most all our vehicle Needs. Everything from New vehicles to outstanding service. Having a car / truck dealership we can trust is like having a trust worthy medical doctor. Thank you for serving our wonderful community. Respectfully, Larry & Susan Macri