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Reviews
Service staff was great. Very efficient from scheduling service to completion. Very communicative and efficient. Service was performed quickly.
Service staff was great. Very efficient from scheduling service to completion. Very communicative and efficient. Service was performed quickly.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Always a great experience. They genuinely care about making sure your needs are met and they never try to upsell you.
Always a great experience. They genuinely care about making sure your needs are met and they never try to upsell you.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
First Class service from everyone I met. We will be back for our next vehicle!
First Class service from everyone I met. We will be back for our next vehicle!
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
Excellent Dealer, and what a great experience! First time we can say that purchasing our vehicle was a pleasant experience. We are very happy with our truck. When we need another, we will definitely be a returning customer. Hatfield Buick GMC is the only way to go!
Excellent Dealer, and what a great experience! First time we can say that purchasing our vehicle was a pleasant experience. We are very happy with our truck. When we need another, we will definitely be a returning customer. Hatfield Buick GMC is the only way to go!
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you so much for the wonderful review! We are thrilled to hear that purchasing your vehicle with us was such a pleasant experience and that you love your new truck. We truly appreciate your business and kind words, and we look forward to serving you again at Hatfield Buick GMC when you're ready for your next vehicle!
Always great customer service, been a loyal customer for over 15 years, and will come back
Always great customer service, been a loyal customer for over 15 years, and will come back
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for being such a loyal customer for over 15 years! We are deeply grateful for your continued trust and thrilled to hear that you always receive great service from our team. We appreciate your business and look forward to serving you for many more years to come at Hatfield Buick GMC!
The service advisors were honest, and helped me as soon as they could, even when busy they made sure we didn't wait long.
The service advisors were honest, and helped me as soon as they could, even when busy they made sure we didn't wait long.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for taking the time to share your feedback! We’re glad to hear our service advisors were prompt, honest, and able to get you taken care of quickly, even during a busy day. We truly appreciate your business and look forward to serving you again at Hatfield Buick GMC!
Hatfield Buick GMC is a great place to do business. The staff is fantastic and treats you as a friend and not a number like other places do. Also a special great job shout once again to Willie in Sales / Finance, Rod in Management, and Christa in Admin. Management. Also need to say keep up the great work for Adrien & Jacob in Service as well as Nicholas and Adrien in Parts. There are alot of other businesses in the area that could learn a lot from how Hatfield Buick GMC takes care of their friends aka clients. You definitely feel the experience in visiting a family owned and operated dealership :-) thank you again. Also, Mr. Hatfield congratulations on 113 years in business :-) serving the Inland Empire.
Hatfield Buick GMC is a great place to do business. The staff is fantastic and treats you as a friend and not a number like other places do. Also a special great job shout once again to Willie in Sales / Finance, Rod in Management, and Christa in Admin. Management. Also need to say keep up the great work for Adrien & Jacob in Service as well as Nicholas and Adrien in Parts. There are alot of other businesses in the area that could learn a lot from how Hatfield Buick GMC takes care of their friends aka clients. You definitely feel the experience in visiting a family owned and operated dealership :-) thank you again. Also, Mr. Hatfield congratulations on 113 years in business :-) serving the Inland Empire.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for your business and for sharing such wonderful feedback. We pride ourselves on providing attentive, personalized service, and knowing our team made you feel valued is the highest compliment we can receive. We’ll be sure to pass along your recognition to the team. Celebrating 113 years of serving the Inland Empire is a milestone we hold with great pride, and dedicated clients like you are the foundation of our success. Thank you again for your support, and we look forward to assisting you with all of your future automotive needs!
Hatfield Buick is a great dealership....sales, service, employees. The 2024 Envision is our 4th vehicle purchased and serviced at Hatfield
Hatfield Buick is a great dealership....sales, service, employees. The 2024 Envision is our 4th vehicle purchased and serviced at Hatfield
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your continued loyalty and for taking the time to share your feedback! We're thrilled to hear that your experience across sales, service, and our team as a whole continues to be a great one. Having your 2024 Buick Envision be your fourth vehicle with Hatfield Buick GMC means a lot to us, and we truly appreciate your long-standing business. We look forward to providing that same high standard of service for many years to come!
Hi Hatfield has been stellar performance. Adrien is very friendly, knowledgeable, and prompt. I would recommend Hatfield to my colleagues.
Hi Hatfield has been stellar performance. Adrien is very friendly, knowledgeable, and prompt. I would recommend Hatfield to my colleagues.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for taking the time to share your feedback! We’re thrilled to hear that Adrien provided friendly, knowledgeable, and prompt service during your visit. Knowing that you hold our team in high regard and would recommend us to your colleagues is the best compliment we could receive. We truly appreciate your business and look forward to taking care of you again at Hatfield Buick GMC!
Let me drive to the shop prior to telling me you didn’t have time to complete my minor scheduled repair. When I returned the next day, they were still unable to complete the minor (reset some technical information) for an additional two days and didn’t let me know until I called to see if my vehicle was done at 5 pm. Didn’t really care, that they inconvienced me and acted like I should be happy with their poor service.
Let me drive to the shop prior to telling me you didn’t have time to complete my minor scheduled repair. When I returned the next day, they were still unable to complete the minor (reset some technical information) for an additional two days and didn’t let me know until I called to see if my vehicle was done at 5 pm. Didn’t really care, that they inconvienced me and acted like I should be happy with their poor service.
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- Overall experience
- 1.0
- Does not recommend this dealer
- Came in for service or repair
Thank you for taking the time to complete our survey. We are truly sorry to learn that we fell short and that something went wrong during your experience with us. Your satisfaction is our top priority, and we sincerely apologize for any frustration or inconvenience this may have caused. We want to make things right, but we need a few more details to fully understand what happened. Please reach out directly to our Service Manager, Henry Adame, at 909-793-3238 or [email protected] at your earliest convenience so we can learn more about your experience and work to address it immediately. We appreciate the opportunity to make this right for you.